Contemporary Club Management with Answer Sheet (AHLEI) 3e

by Perdue, Joe; American Hotel & Lodging Association

• ISBN13: 9780133255126
• ISBN10: 0133255123
• Edition: 3rd
• Format: Paperback
• Copyright: 2012-08-24
• Publisher: American Hotel and Lodging Institute

Summary

CONTEMPORARY CLUB MANAGEMENT, 3/eintroduces students to the complex world of private club management. Chapter contributors are hospitality educators and others with expertise in the areas of club management and facilities. The third edition features two new chapters. "Effective Communication for Club Managers" covers common communications challenges; speaking, writing, and listening; important workplace communication issues, and technology and communication. "Club Facility Management" provides an overview of facility management responsibilities at a private club, sustainability, building projects, and quality assessments. Other topics include Club Governance and the General Manager/CEO, Membership Marketing, Club Food and Beverage Operations, and Golf Operations in Clubs. Editors: Joe Perdue, CCM, CHE, and Jason Koenigsfeld, Ph.D., CHE, for the Club Managers Association of America

Author Biography

About the Educational Institute

 

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The American Hotel and Lodging Educational Institute (AHLEI) is the premier source for delivering quality hospitality education, training and professional certification that serves the needs of hospitality schools and industries worldwide.

The AHLEI meets and exceed its education and training mission by providing materials for all levels of hospitality personnel via: online learning, distance learning courses, videos, seminars, textbooks, and study guides.

 

Professionalcertificationfrom the AHLEI is the ultimate distinction of professional excellence for the hospitality industry. It certifies and validates competencies in conjunction with academia and industry experts for over 35 positions in the hospitality industry; designations from front-line to general manager, including the prestigious CHA - the Certified Hotel Administrator.

Table of Contents

Chapter 1:           Overview of Club Operations

Chapter 2:           The Board of Directors and the General Manager/Chief Operating Officer

Chapter 3:           Leading Clubs Effectively

Chapter 4:           Strategic Planning and Management

Chapter 5:           Effective Communication for Club Managers

Chapter 6:           Club Marketing

Chapter 7:           Membership Marketing

Chapter 8:           Managing Human Resources in Clubs

Chapter 9:           Training and Professional Development in Clubs

Chapter 10:         Club Food and Beverage Operations

Chapter 11:         Club Financial Management

Chapter 12:         Club Technology

Chapter 13:         Club Facility Management

Chapter 14:         Managing Entertainment in Clubs

Chapter 15:         Golf Operations in Clubs

Chapter 16:         Golf Course Maintenance

Chapter 17:         Club Fitness, Spa, Aquatics, and Tennis Operations