Continuous Quality Improvement in Health Care

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  • Edition: 2nd
  • Format: Hardcover
  • Copyright: 1999-07-01
  • Publisher: Jones & Bartlett Pub
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Table of Contents

Introductionp. 1
Defining Quality Improvement: Past, Present, and Futurep. 3
Does TQM/CQI Work in Health Care?p. 34
Basicsp. 57
The Outcome Model of Qualityp. 59
Measurement and Statistical Analysis in CQIp. 93
Measuring Consumer Satisfactionp. 129
Teams at the Core of Continuous Learningp. 147
Implementationp. 169
CQI, Transformation, and the "Learning" Organizationp. 171
The Process of Implementationp. 191
Information Management and Technology for CQIp. 208
Collaborating for Improvement in Health Professions Educationp. 249
Why Focus on Health Professional Development?p. 266
Applicationp. 279
CQI in Primary Carep. 281
CQI in Managed Carep. 298
CQI in Contract Research Organizationsp. 323
CQI in Public Health Organizationsp. 360
Applying and Supporting CQI in Academic Health Centersp. 404
CQI and Patient-Centered Carep. 420
Illustrationp. 431
CQI Principles for a Personnel Problemp. 433
The Family Practice Centerp. 443
Holston Valley Hospital and Medical Centerp. 464
West Florida Regional Medical Centerp. 494
Rex Healthcare and Service Line Teamsp. 520
Dr. Johnson, Network Medical Directorp. 533
The Patient Transportation Project at University Hospitalsp. 551
Malcolm Baldrige Award 1999 Health Care Criteria for Performance Excellencep. 587
Bibliographyp. 595
List of Sourcesp. 631
Indexp. 639
About the Editorsp. 657
Table of Contents provided by Blackwell. All Rights Reserved.

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