Crisis Communications Lessons from September 11

by Noll, Michael A.; Clarke, Peter; Alleman, James; Ball-Rokeach, Sandra; Blondheim, Menahem; Carey, James William; Carey, John; Cohen, Elisia; Dutton, William H.; H. Haes, Joachim W.; Jung, Joo-Young; Katz, James E.; Kim, Yong-Chan; Liebenau, Jonathan; Lieb

• ISBN13: 9780742525429
• ISBN10: 0742525422
• Format: Hardcover
• Copyright: 2003-11-19
• Publisher: Rowman & Littlefield Publishers

Summary

Building on the events and lessons of September 11, Crisis Communications features an international cast of top contributors exploring emergency communications during crisis. Together, they evaluate the use, performance, and effects of traditional mass media (radio, TV, print), newer media (Internet, email), conventional telecommunications (telephones, cell phones), and interpersonal communication in emergency situations. They establish how people learned of the September 11 tragedy and how they responded; examine the effects of media globalization on terrorism; and, in many cases, give specific advice for the future.

Table of Contents

List of Illustrations	vii
Preface	ix
A. Michael Noll
Introduction: A Global Tragedy	xi
A. Michael Noll
The Functions and Uses of Media during the September 11 Crisis and Its Aftermath	1	(16)
John Carey
Diffusion of News of the September 11 Terrorist Attacks	17	(14)
Everett M. Rogers
Civic Actions after September 11: A Communication Infrastructure Perspective	31	(14)
Elisia L. Cohen
Sandra J. Ball-Rokeach
Joo-Young Jung
Yong-Chan Kim
Communication during the World Trade Center Disaster: Causes of Failure, Lessons, Recommendations	45	(10)
Jonathan Liebenau
Response, Restoration, and Recovery: September 11 and New York City's Digital Networks	55	(14)
Mitchell L. Moss
Anthony Townsend
The Social Dynamics of Wireless on September 11: Reconfiguring Access	69	(14)
William H. Dutton
Frank Nainoa
The Telephone as a Medium of Faith, Hope, Terror, and Redemption: America, September 11	83	(16)
James E. Katz
Ronald E. Rice
A Content Analysis of American Network Newscasts before 9/11	99	(14)
Jeremy Harris Lipschultz
Something's Happened: Fictional Media as a Recovery Mechanism	113	(12)
Fiona McNee
September 11 in Germany and the United States: Reporting, Reception, and Interpretation	125	(8)
Joachim W. H. Haes
The Internet as a News Medium for the Crisis News of Terrorist Attacks in the United States	133	(16)
Pille Vengerfeldt
The Internet and the Demand for News: Macro- and Microevidence	149	(18)
Paul N. Rappoport
James Alleman
History and September 11: A Comparison of Online and Network TV Discourses	167	(18)
Patrick Martin
Sean Phelan
From Disaster Marathon to Media Event: Live Television's Performance on September 11, 2001 and September 11, 2002	185	(14)
Menahem Blondheim
Tamar Liebes
Globalization Isn't New, and Antiglobalization Isn't Either: September 11 and the History of Nations	199	(6)
James William Carey
Is There a bin Laden in the Audience? Considering the Events of September 11 as a Possible Boomerang Effect of the Globalization of U.S. Mass Communication	205	(8)
Rene-Jean Ravault
Epilogue: ``The Bell Rang and We Answered''	213	(8)
Peter Clarke
Index	221	(4)
About the Contributors	225