Crucial Conversations: Tools for Talking When Stakes Are High

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  • Edition: 1st
  • Format: Paperback
  • Copyright: 2002-07-09
  • Publisher: McGraw-Hill Education
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The New York Times Bestseller! Learn how to keep your cool and get the results you want when emotions flare. When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to: Prepare for high-impact situations with a six-minute mastery technique Make it safe to talk about almost anything Be persuasive, not abrasive Keep listening when others blow up or clam up Turn crucial conversations into the action and results you want Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

Author Biography

Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are top international corporate consultants and cofounders of Vitality Alliance, Inc., and VitalSmarts. Together they have developed dozens of corporate training programs for dozens of Fortune 500 companies.

Table of Contents

Forewordp. XI
Acknowledgmentsp. XV
What's a Crucial Conversation? And Who Cares?p. 1
Mastering Crucial Conversations: The Power of Dialoguep. 17
Start with Heart: How to Stay Focused on What You Really Wantp. 27
Learn to Look: How to Notice When Safety Is at Riskp. 45
Make It Safe: How to Make It Safe to Talk about Almost Anythingp. 65
Master My Stories: How to Stay in Dialogue When You're Angry, Scared, or Hurtp. 93
State My Path: How to Speak Persuasively, Not Abrasivelyp. 119
Explore Others' Paths: How to Listen When Others Blow Up or Clam Upp. 141
Move to Action: How to Turn Crucial Conversations into Action and Resultsp. 161
Putting It All Together: Tools for Preparing and Learningp. 179
Yeah, But: Advice for Tough Casesp. 193
Change Your Life: How to Turn Ideas into Habitsp. 215
Endnotesp. 229
Indexp. 231
Table of Contents provided by Syndetics. All Rights Reserved.

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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