PART 1: The Certified Technology Specialist and the CTS Exam
Chapter 1: What Is a Certified Technology Specialist?
Chapter 2: The CTS Exam
PART 2: Essentials of AV Technology
Chapter 3: Analog and Digital Signals
Chapter 4: Audio Systems
Chapter 5: Video Systems
Chapter 6: Networks
Chapter 7: Signal-Management Systems
Chapter 8: Control Systems
Chapter 9: Electrical Systems
Chapter 10: Radio Waves
PART 3: Preparing for AV Solutions
Chapter 11: Gathering Customer Information
Chapter 12: Conducting a Site Survey
Chapter 13: Evaluating a Site Environment
Chapter 14: Maintaining Awareness of Changes to Site Environment
Chapter 15: Developing a Functional AV Scope
PART 4: Designing and Building an AV Solution
Chapter 16: Designing an AV Solution
Chapter 17: Conducting a Vendor Selection Process
Chapter 18: Performing AV Finance and Job-Costing Activities
Chapter 19: Building the AV Solution
Chapter 20: Managing an AV Project
PART 5: After the AV Installation
Chapter 21: Operating an AV Solution
Chapter 22: Conducting Maintenance Activities
Chapter 23: Troubleshooting and Repairing AV Solutions
PART 6: The Business of Professional AV
Chapter 24: Managing AV Business Operations
Chapter 25: Marketing and Selling AV Solutions
Chapter 26: Managing AV Personnel
PART 7: Appendices
Appendix A: Future Trends in Professional AV
Appendix B: InfoComm Standards
Appendix C: AV Math
Glossary