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9781444158830

Dealing with Difficult People in a Week

by ;
  • ISBN13:

    9781444158830

  • ISBN10:

    144415883X

  • Edition: 1st
  • Format: Paperback
  • Copyright: 2013-07-26
  • Publisher: Teach Yourself
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Summary

Learn to deal with difficult people in just seven days and advance your career! Written by Brian Salter and Naomi Langford-Wood, leading experts on dealing with difficult people as both coaches and practitioners, Dealing with Difficult People In a Weekquickly teaches you the insider secrets you need to know to in order to overcome the barriers presented by difficult colleagues or customers. The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience. So what are you waiting for--let this book put you on the fast track to success!

Table of Contents

Sunday: Understanding yourself / Monday: Different styles of behaviour / Tuesday: Coping with different problem people / Wednesday: Managing conflict situations / Thursday: Basic communications skills and body language / Friday: How to say 'no' and deal with difficult clients / Saturday: You’re in control now

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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