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| Foreword | |
| Preface | |
| Acknowledgments | |
| Introduction | |
| What Is Technical Training? | |
| The Complete Training Suite for Technical Experts | |
| Technical Training Defined | |
| Technical Functional Training | |
| Personal Effectiveness Training | |
| Business Training | |
| Analogous Content Types | |
| Technical Training and Related Activities | |
| Product Development | |
| Customer Training | |
| Technology and Computer-Based Training | |
| Human Resource Generalist Work | |
| Summary: The Power of a Common Language | |
| Challenges and Opportunities for Technical Training | |
| Environmental Factors | |
| Lack of a Common Understanding | |
| Evolution of Technical Training | |
| Perception Versus Reality of Technical Training | |
| The Need for a Strong Lobby | |
| The Impact of a Declining Economy | |
| Organizational Considerations | |
| Ownership of Technology and Enabling Activities | |
| Legitimacy of Technical Training | |
| Involvement in Technology Implementations | |
| The Role in Continuous Improvement Initiatives | |
| Capability Aspects | |
| The Tension Between Two Core Competencies | |
| Integration of Technical Training into Talent Management | |
| Availability of Career Paths for Technical Employees | |
| Skills Mastery Over the Course of a Career | |
| Summary: The Value Proposition for Technical Training | |
| Differentiators of Technical Training | |
| What Are Differentiators? | |
| Analysis | |
| Focus | |
| Trigger | |
| Planning Horizon | |
| Formal and Informal Learning | |
| e-Learning | |
| Design | |
| Availability of Content | |
| Granularity of Content and Audience Size | |
| Contextualization | |
| Coopetition | |
| Subject-Matter Expert (SME) Involvement | |
| Development | |
| Evolutionary Versus Revolutionary | |
| Refresh Cycles | |
| Standardization and Certification | |
| Implementation | |
| Learning and Unlearning | |
| Release Timing | |
| Volunteer Instructors (VIs) | |
| Waterfall Deployment | |
| Evaluation | |
| Causality | |
| Measurability | |
| Consequence of Errors | |
| Escalations | |
| Overarching Differentiators | |
| Cost | |
| Expertise | |
| Trust | |
| Summary: The Potential of Differentiators | |
| Stakeholders of Technical Training | |
| Technical Training Stakeholder Needs | |
| Executives Expect Tangible Outcomes | |
| Managers Want Skill Gaps Addressed | |
| Technical Leaders Need Support for Technology | |
| Technical Experts Want Accurate Content | |
| VIs Need Recognition | |
| Employees Want Training Options | |
| Collaboration and Governance Structures | |
| Sponsors Champion Technical Training | |
| Advisory Teams Develop Content | |
| Training Organizations Collaborate | |
| Human Resources Partners with Training | |
| Steering Committees Align and Govern Training | |
| Stakeholder Support and Buy-In | |
| Identification and Classifi cation of Stakeholders | |
| A Team Approach to Stakeholder Engagement | |
| Stakeholder Management Techniques | |
| Summary: The Requirements for Collaboration | |
| Technical Training Strategy | |
| Primer on Strategy | |
| Definition of Strategy | |
| Alignment to Business Objectives | |
| Strategic Planning Process | |
| Components of Strategy | |
| Vision and Mission Statements | |
| Strategic Objectives | |
| Guiding Principles | |
| Business and Operating Models | |
| Portfolio of Products and Services | |
| Technical Training Roadmap | |
| Capabilities to Execute the Strategy | |
| Skill Capabilities | |
| Process Capabilities | |
| Technology Capabilities | |
| Summary: Setting the Stage for Execution | |
| Getting the Technical Training Agenda Funded | |
| Considerations in Advance of Funding | |
| Identifying Business Reasons for Funding Technical Training | |
| Understanding What Executives Are Looking For | |
| Defi ning Accountability and Ownership | |
| Leveraging Policies and Processes | |
| Setting Up the Budget | |
| Complexities of Training Costs | |
| The Cost of Technical Training | |
| Technical Versus Non-Technical Training Costs | |
| Budgeting Pointers | |
| Managing the Budget | |
| Understanding Return on Investment | |
| Aligning Funding to Evaluation Outcomes | |
| Applying Creativity to Funding | |
| Summary: The Art and Discipline of Budgeting | |
| Staffi ng the Technical Training Organization | |
| Structure of the Training Function | |
| Organizational Reporting Models | |
| Centralization Versus Decentralization | |
| Horizontal Business Functions | |
| Technical Training Skills | |
| Training Skills for Expertise | |
| Business Skills for Credibility | |
| Technical Skills for Accuracy | |
| Project Management Skills for Discipline | |
| Relationship Skills for Stakeholder Engagement | |
| Technical Training Recruiting | |
| Staffing Ratios | |
| Common Technical Training Jobs | |
| Recruiting Sources for Technical Training Professionals | |
| Managing the Technical Training Team | |
| Remote Management | |
| Team Development | |
| Summary: Hiring and Development in a Nutshell | |
| Technical Training Analysis, Design, and Development | |
| Identifying Technical Training Needs | |
| Gathering Stakeholder Input | |
| Training Needs Analysis | |
| Categories of Training Needs | |
| Opportunities for Data Gathering | |
| Prioritizing Technical Training | |
| Prioritization and Decision Making | |
| Closed-Loop Communication | |
| Designing the Technical Training Portfolio | |
| Developing Technical Training Programs | |
| Building Technical Training Courses | |
| Categorizing Courses into Curriculums | |
| Summary: Stakeholders Participate Throughout the Training Life Cycle | |
| Marketing of Technical Training | |
| Why Market Technical Training? | |
| Hurdles to Marketing Technical Training | |
| Building Marketing Competency | |
| Underlying Motivation for Marketing | |
| Understanding the Product | |
| Dispelling Misconceptions | |
| Reading the Signs of Diminishing Value | |
| Marketing Principles Applied to Technical Training | |
| Describe the Value Proposition | |
| Defi ne the Target Market | |
| Categorize and Differentiate Products | |
| Brand Technical Training | |
| Develop a Marketing Plan | |
| Choose the Right Marketing Tools | |
| Common Sense and Marketing Technical Training | |
| Use Emotional Drivers | |
| Make Engagement Easy | |
| Summary: The Prospect of Marketing Technical Training | |
| Technical Training Delivery and Evaluation | |
| Preparation for Training Delivery | |
| Piloting Training Solutions | |
| Establishing a VI Base | |
| Preparing Instructors for Training Delivery | |
| Modes of Technical Training Delivery | |
| Classroom, e-Learning, and Blended Training | |
| Hands-On Components and Simulations | |
| Social Networking and Collaborative Technology | |
| Vendor-Supplied Technical Training | |
| Mandatory and Compliance-Driven Training | |
| Evaluating Technical Training | |
| Transfer of Training to the Job | |
| Evaluation of Technical Training Programs | |
| Summary: Learning from Technical Experts | |
| Glossary | |
| References | |
| About the Authors | |
| Index | |
| Table of Contents provided by Publisher. All Rights Reserved. |
