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9780465067107

The Design of Everyday Things

by
  • ISBN13:

    9780465067107

  • ISBN10:

    0465067107

  • Edition: Reprint
  • Format: Paperback
  • Copyright: 2002-09-18
  • Publisher: Basic Books
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Supplemental Materials

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Summary

First, businesses discovered quality as a key competitive edge; next came service. Now, Donald A. Norman, former Director of the Institute for Cognitive Science at the University of California, reveals how smart design is the new competitive frontier. The Design of Everyday Things is a powerful primer on how--and why--some products satisfy customers while others only frustrate them.

Author Biography

Donald A. Norman is Professor of Computer Science at Northwestern University, a former “Apple Fellow,” and a partner in the Nielsen Norman Group Consulting Firm, which consults with corporations on design. He is the author of a number of books on design, including Emotional Design and the best-selling The Design of Everyday Things. He lives in Northbrook, Illinois and Palo Alto, California.

Table of Contents

Preface to the 2002 Edition vii
Preface xvii
The Psychopathology of Everyday Things
1(33)
The Psychology of Everyday Actions
34(20)
Knowledge in the Head and in the World
54(27)
Knowing What to Do
81(24)
To Err Is Human
105(36)
The Design Challenge
141(46)
User-Centered Design
187(32)
Notes 219(18)
Suggested Readings 237(4)
References 241(8)
Index 249

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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