Developing Competency to Manage Diversity : Reading, Cases, and Activities

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  • Format: Trade Paper
  • Copyright: 1997-04-01
  • Publisher: Berrett-Koehler Publishers

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This is the companion book to Taylor Cox's award-winning Cultural Diversity in Organisations, winner of the 1994 George R. Terry Award from the Academy of Management as "the book judged to have made the most outstanding contribution to the advancement of management knowledge." Developing Competency to Manage Diversity organises learning and skill building for diversity around thirty-one activities that can change behaviour. It addresses a wide range of diversity issues through twenty-three timely readings, integrating ideas from the academic world with real-life experience in six detailed case studies.

Table of Contents

Preface xi(4)
Acknowledgments xv
1. A Framework for Understanding Competency for Managing Diversity
Foundational Terms
Defining Diversity Competency
The Diversity Competency Models
Linking the Definition of Managing Diversity Competency to the Content of the Book
Part One: Foundations for Competency 11(38)
2. The Meaning of Diversity
Raising Awareness
Reading 2.1: Distinguishing Managing Diversity from Affirmative Action
Creating Understanding
Activity 2.1: Managing Workplace Diversity: Whose Agenda?
Reading 2.2: Is What's Good for the Goose Also Good for the Gander? On Being White and Male in a Diverse Workforce
Taking Action
Activity 2.2: Defining Diversity
3. Managing Diversity as a Business Strategy
Raising Awareness
Reading 3.1: Effects of Diversity on Organizational Effectiveness: A Conceptual Framework
Creating Understanding
Reading 3.2: Linkages Between Managing Diversity and Organizational Performance
Taking Action
Activity 3.1: Linkages Between Managing Diversity and Other Strategic Processes and Business Trends
Suggested Films
Part Two: Developing Individual Competency 49(150)
4. Understanding Group Identities
Raising Awareness
Activity 4.1: Group Identity in the Self-Concept: The Pie Chart Exercise, Part One
Activity 4.2: The Pie Chart Exercise, Part Two
Creating Understanding
Activity 4.3: Understanding Differences: The Backgrounds Exercise
Activity 4.4: The Historical Events Exercise
Activity 4.5: Understanding Cognitive Style
Reading 4.1: Cognitive Style
Reading 4.2: Reflections About Dialogue Groups Addressing Diversity
Taking Action
Case 4.1: Advice Gone Awry
Case 4.2: The O. J. Simpson Trial
5. Stereotyping
Raising Awareness
Reading 5.1: Distinguishing Valuing Diversity from Stereotyping
Creating Understanding
Activity 5.1: Cognition, Perception, and Group Identity
Activity 5.2: The Stereotyping Exercise
Taking Action
Activity 5.3: Stereotyping as a Barrier to Teamwork
Activity 5.4: Applying Stereotyping Information to the Diversity Competency Model for Individuals
Suggested Films
6. Prejudice and Discrimination
Raising Awareness
Reading 6.1: The Personal Awakening of a College-Educated White, Male American
Reading 6.2: Invisible Victims: Individual Reactions
Creating Understanding
Reading 6.3: Attitudes That Affect Employment Opportunities for Persons with Disabilities
Reading 6.4: Sexual Orientation in the Workplace: The Strategic Challenge
Taking Action
Case 6.1: Is the Plaintiff's Social Scientist Off the Wall?
Case 6.2: Intergroup Conflict at XYZ Corporation
Activity 6.1: Linking Learning on Prejudice and Discrimination to the Diversity Competency Model for Individuals
Suggested Films
7. Cultural Differences
Raising Awareness
Reading 7.1: The Cultural Relativity of the Quality of Life Concept
Reading 7.2: A Personal Perspective on Cultural Differences
Activity 7.1: Exploring Cultural Differences: Age Cohort Analysis
Creating Understanding
Activity 7.2: Exploring Cultural Differences: Focus on Cross-Gender Communications
Case 7.1: English Only, Please
Taking Action
Case 7.2: Feeling Foreign: Managing the Global Assignment
Activity 7.3: Work Specialization as a Culture Group
Activity 7.4: Linking Learning on Cultural Differences to the Diversity Competency Model for Individuals
Suggested Films
Part Three: Developing Organizational Competency 199(134)
8. Organizational Culture
Raising Awareness
Reading 8.1: The Process of Acculturation in Diverse Organizations
Creating Understanding
Reading 8.2: Bicultural Socialization: Factors Affecting the Minority Experience
Activity 8.1: Exploring Cultural Overlap and Distance
Taking Action
Activity 8.2: Assessing the Alignment of Organizational Culture
Case 8.1: Diversity of Religion in the Workplace
9. Formal and Informal Structure of Organizations
Raising Awareness
Reading 9.1: What Is Affirmative Action?
Creating Understanding
Activity 9.1: Organizational Level as a Dimension of Workforce Diversity
Reading 9.2: Mentoring for the Hispanic: Mapping Emotional Support
Taking Action
Case 9.1: Affirmative Action in Birmingham, Alabama
Activity 9.2: Developing a Mentoring Program
10. A Process for Organizational Change
Raising Awareness
Creating Understanding
Activity 10.1: Mental Models for Diversity
Reading 10.1: A Comment on Measurement in Change Processes on Diversity
Reading 10.2: Teaching About Diversity
Activity 10.2: Staffing and Rewards as Drivers of Change
Activity 10.3: Making Accountability Concrete
Taking Action
Activity 10.4: Developing a Philosophy for Managing Diversity
Activity 10.5: Developing a Measurement Plan for Managing Diversity
Activity 10.6: Issues in the Design of Diversity Training
Activity 10.7: Practice on Systems Alignment
Activity 10.8: Institutionalizing Diversity Competency
11. The Continuing Quest for Excellence
Summary of Major Contributions
Toward a Future of Continuous Learning
Activity 11.1: "Me" as the Agent of Change
Activity 11.2: Creating a Personal Development Plan for Continued Learning
Planning the Next Steps for Organizational Development
Activity 11.3: Taking the Next Steps
The Future of Work on Diversity
References 333(14)
Name Index 347(4)
Subject Index 351(8)
The Authors 359

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