Preface | p. v |
Surprising Facts About Leaders | p. 1 |
A Short Book on a Large Topic | p. 2 |
What Is a Leader? | p. 3 |
Room for Us All | p. 4 |
Leadership as Service to Others | p. 6 |
Where Do Leaders Come From? | p. 7 |
A Menu of Choices for Leadership Development | p. 8 |
Assessing Your Leadership Tendencies and Personality Traits | p. 11 |
The Assessment | p. 12 |
Your Score | p. 18 |
Expressing Leadership Vision | p. 21 |
Where Does Vision Come From? | p. 22 |
Generating Ideas | p. 24 |
The Personal Risks of Expressing a Vision | p. 28 |
Visionary Actions | p. 29 |
Leadership by Listening | p. 33 |
The Art of Leadership Listening | p. 35 |
Why Leaders Often Fail to Listen | p. 40 |
Keys to Improved Listening | p. 42 |
What Leaders Gain by Improved Listening | p. 43 |
Leadership by Building Relationships and Teams | p. 47 |
Set Aside the Easy Answers | p. 48 |
Why Do Certain Types of People Bug You? | p. 49 |
Making Leadership Sense Out of Personality Differences | p. 52 |
Using Nonverbal Signals to Revolutionize Your Leadership Relationships | p. 53 |
The Importance of Truthfulness for Leaders and Team Members | p. 60 |
Leadership by Defining Problems and Reaching Solutions | p. 67 |
Are You a Theory X or a Theory Y Leader? | p. 68 |
Do You Practice Leadership by Getting Mad? | p. 70 |
Do You Walk the Talk? | p. 71 |
Do You Play Fair with Your People? | p. 72 |
Are You an Ego-Leader or a Servant-Leader? | p. 73 |
Leadership by Motivating | p. 75 |
The Shrinking Power of Money as a Motivator | p. 76 |
The Involvement Factor | p. 77 |
Committing to the Involvement Factor | p. 86 |
Leadership by Delegating Tasks and Responsibilities | p. 89 |
"Lone Wolf" Leaders | p. 89 |
Shared Leadership | p. 90 |
Leadership by Managing Conflict | p. 97 |
The S.O.P. | p. 98 |
Language That Encourages Conflict Resolution | p. 102 |
Learning to Fight the Feeling | p. 103 |
Leading in the Face of Personal Crisis | p. 104 |
Preventing Burnout for Team Members | p. 108 |
Leadership by Supporting and Empowering Participation | p. 115 |
Participation in Meetings | p. 116 |
Leading Team Members to Think Well | p. 122 |
Leading by Supporting Team Knowledge | p. 125 |
Helping Team Members Respect and See Beyond the Box | p. 128 |
Index | p. 135 |
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