What Great Managers Know and Do | |
Introduction | |
the importance and challenge of learning management skills | |
personal skills | |
Personal Effectiveness | |
Communication | |
Problem Solving & Ethics | |
Interpersonal skills | |
Motivation | |
Performance Management | |
Power and Influence | |
Leadership | |
Group & organizational skills | |
Team Effectiveness & Diversity | |
Conflict and Negotiation | |
Making Change | |
Conclusion | |
Building high performance organizations and great places to work | |
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