The Disaster Recovery Handbook: A Step-By-Step Plan to Ensure Business Continuity and Protect Vital Operations, Facilities, and Assets

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  • Edition: 2nd
  • Format: Hardcover
  • Copyright: 2010-12-01
  • Publisher: Amacom Books
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  • The eBook copy of this book is not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.


Filled with the latest legal and technological updates, this revised edition provides readers with practical tools and ready-to-use instructions for assessing risk, clearly documenting recovery procedures, assembling a disaster team, recovering vital records, and more. The CD contains forms and checklists.

Author Biography

MICHAEL WALLACE is VP of Application Engineering at Result Data, an IT strategy, business intelligence, and disaster recovery consulting firm. He is a member of the Contingency Planners of Ohio and the Project Management Institute.

LAWRENCE WEBBER is a Certified Project Manager (CPM), a Master Business Continuity Professional (MBCP), and Director of Programs and Processes for System Design Advantage.

Table of Contents

Getting Started: Overview of the Project
Building the Business Case: Measuring the Impact on the Business
Evaluating Risk: Understanding What Can Go Wrong
Selecting a Strategy: Setting the Direction
Build an Interim Plan: Don't Just Sit There, Do Something
Writing the Plan: Getting It Down on Paper
Administrative Plan: Orchestrating the Recovery
Crisis Management Plan: Minimizing the Damage
Technical Recovery Plan: Putting Humpty Dumpty Back Together Again
Work Area Recovery Plan: Getting the Office Up and Running
Pandemic Plan
Emergency Operations Center: Take Control of the Situation
Testing Your Plans: Test, Test, Test
Electrical Service: Keeping the Juice Flowing
Telecommunications and Networking: Your Connection to the World
Vital Records Recovery: Covering Your Assets
Data: Your Most Irreplaceable Asset
Workstations: The Weakest Link
Customers: Other People to Worry About
Suppliers: Collateral Damage
Fire: Burning Down the House
Human Resources: Your Most Valuable Asset
Health and Safety: Keeping Everyone Healthy
Terrorism: The Wrath of Man
About the Authors
Table of Contents provided by Publisher. All Rights Reserved.


<html><head></head><body><p style="margin-top: 0">CHAPTER 1 </p><p style="margin-top: 0"></p><p style="margin-top: 0">GETTING STARTED </p><p style="margin-top: 0"></p><p style="margin-top: 0">Overview of the Project </p><p style="margin-top: 0"></p><p style="margin-top: 0">Nothing is impossible for the man </p><p style="margin-top: 0">who doesn&#8217;t have to do it himself. </p><p style="margin-top: 0">&#8212;A.H. Weiler </p><p style="margin-top: 0"></p><p style="margin-top: 0">INTRODUCTION </p><p style="margin-top: 0"></p><p style="margin-top: 0">The job of a business executive requires coordination of the many activities </p><p style="margin-top: 0">necessary to create a successful business. Markets must be analyzed, potential </p><p style="margin-top: 0">customers identified, strategies for creating and delivering products and services </p><p style="margin-top: 0">must be developed, financial goals established and reported, legislative mandates </p><p style="margin-top: 0">followed, and many different stakeholders satisfied. To ensure that all of these </p><p style="margin-top: 0">objectives are met, businesses eventually develop a series of processes designed </p><p style="margin-top: 0">to produce the desired result. But the world is a dangerous place. Earthquakes, </p><p style="margin-top: 0">floods, tornadoes, pandemics, snow storms, fire, and other natural disasters can </p><p style="margin-top: 0">strike at any time and interrupt these important processes. Terrorism, riots, arson, </p><p style="margin-top: 0">sabotage, and other human-created disasters can also damage your business. </p><p style="margin-top: 0">Accidents and equipment failures are guaranteed to happen. As an executive </p><p style="margin-top: 0">responsible for the well-being of your organization, it is critical that you have a </p><p style="margin-top: 0">plan in place to ensure that your business can continue its operations after such </p><p style="margin-top: 0">a disaster and to protect vital operations, facilities, and assets. </p><p style="margin-top: 0"></p><p style="margin-top: 0">You do this just like you do any other important task; you analyze the situation </p><p style="margin-top: 0">and create a plan. A disaster recovery plan keeps you in business after a disaster </p><p style="margin-top: 0">by helping to minimize the damage and allowing your organization to recover as </p><p style="margin-top: 0">quickly as possible. While you can&#8217;t prevent every disaster, you can with proper </p><p style="margin-top: 0">planning mitigate the damage and get back to work quickly and efficiently. The </p><p style="margin-top: 0">key is having a well thought out and up-to-date disaster recovery plan. This </p><p style="margin-top: 0">chapter will lead you through the creation and implementation of a project plan </p><p style="margin-top: 0">for creating an effective disaster recovery plan. </p><p style="margin-top: 0"></p><p style="margin-top: 0">Building a disaster recovery or business continuity plan is much like any other </p><p style="margin-top: 0">business project. A formal project management process is necessary to coordinate </p><p style="margin-top: 0">the various players and company disciplines required to successfully deliver the </p><p style="margin-top: 0">desired results of the project. This chapter will give you a high-level roadmap of </p><p style="margin-top: 0">what you should expect as you prepare to lead or manage a disaster recovery </p><p style="margin-top: 0">project. A sample project plan is included on the CD-ROM accompanying this </p><p style="margin-top: 0">book. Adapt this chapter and the project plan to fit your business goals, company </p><p style="margin-top: 0">timeline, and scope of project. </p><p style="margin-top: 0"></p><p style="margin-top: 0">Most projects tend to run in a well-defined sequence. For example, to build a </p><p style="margin-top: 0">new house, first you clear the land, then build the foundation, then build a floor, </p><p style="margin-top: 0">and so on. Many things cannot begin until the previous step is completed. A </p><p style="margin-top: 0">business continuity plan (BCP) project is a bit different. In its early stages, most </p><p style="margin-top: 0">actions logically follow each other. However, once the basic elements are in place, </p><p style="margin-top: 0">the project bursts out on to parallel tracks, as each department documents its own </p><p style="margin-top: 0">area. How you proceed in your company is, of course, determined by your corporate </p><p style="margin-top: 0">culture, the resources you have to work with to complete the process, and the level </p><p style="margin-top: 0">of visible support from the project&#8217;s sponsor. Most business continuity projects </p><p style="margin-top: 0">follow these steps: </p><p style="margin-top: 0"></p><p style="margin-top: 0">1. An executive within the organization decides that a business continuity plan </p><p style="margin-top: 0">is needed. This might be due to an auditor&#8217;s report or the result of a business </p><p style="margin-top: 0">disruption that was more painful than it would have been if a plan had been </p><p style="margin-top: 0">in place. Or it could be that an alert employee realized that a good plan did not </p><p style="margin-top: 0">exist and brought this to the executive&#8217;s attention. This executive normally </p><p style="margin-top: 0">becomes the sponsor for the project. </p><p style="margin-top: 0"></p><p style="margin-top: 0">2. The first (and most important) step that the sponsor takes is to select someone </p><p style="margin-top: 0">to lead the project. This person is most often called the Business Continuity </p><p style="margin-top: 0">Manager and is responsible for the successful completion of the project. </p><p style="margin-top: 0"></p><p style="margin-top: 0">3. The project sponsor and the Business Continuity Manager meet to clearly </p><p style="margin-top: 0">define the scope of the project, the project timeline, and expectations. The </p><p style="margin-top: 0">Business Continuity Manager must be comfortable that the resources available </p><p style="margin-top: 0">are adequate to meet all the objectives of the project. </p><p style="margin-top: 0"></p><p style="margin-top: 0">4. The Business Continuity Manager selects the team that will work together to </p><p style="margin-top: 0">complete the project. Both technical and political considerations are important </p><p style="margin-top: 0">in selecting a team that can successfully develop a workable business </p><p style="margin-top: 0">continuity plan. </p><p style="margin-top: 0"></p><p style="margin-top: 0">5. The Business Continuity Manager together with the team now develops the </p><p style="margin-top: 0">project plan to be used in managing the project. Tasks are identified and </p><p style="margin-top: 0">assigned, task durations calculated, and activities are sequenced as the project </p><p style="margin-top: 0">plans are developed. </p><p style="margin-top: 0"></p><p style="margin-top: 0">6. The project plans are executed. The Business Continuity Manager oversees </p><p style="margin-top: 0">the project as the plan unfolds, keeping everyone focused on completing their </p><p style="margin-top: 0">tasks, and ensuring that milestones are met and that important stakeholders </p><p style="margin-top: 0">are kept informed as to the project&#8217;s progress. It is here where the actual </p><p style="margin-top: 0">continuity plans for the organization are created. </p><p style="margin-top: 0"></p><p style="margin-top: 0">7. Once the business continuity plans have been developed and tested, the </p><p style="margin-top: 0">Business Continuity Manager closes the project by making sure that everything </p><p style="margin-top: 0">was documented properly and handing the project results over to the </p><p style="margin-top: 0">individual(s) responsible for keeping the plan up to date. Each affected </p><p style="margin-top: 0">department will normally have someone responsible for keeping their portion </p><p style="margin-top: 0">of the plan current. A report is also generated for the sponsor recapping the </p><p style="margin-top: 0">project and documenting lessons learned. </p><p style="margin-top: 0"></p><p style="margin-top: 0">In many organizations, the job of Business Continuity Manager is not taken as </p><p style="margin-top: 0">seriously as it should be. Management in these organizations only wants you to </p><p style="margin-top: 0">write something, anything to make the auditors go away. That&#8217;s OK because as </p><p style="margin-top: 0">you build the plan, and as they begin to see the benefits, their interest and support </p><p style="margin-top: 0">will grow. </p><p style="margin-top: 0"></p><p style="margin-top: 0">A project plan organizes the team so members focus their skills on specific </p><p style="margin-top: 0">actions to get the job done. This respects their time and brings the project to a </p><p style="margin-top: 0">prompt, but successful, solution. </p></body></html>

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