Document-Based Cases for Technical Communication

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  • Edition: 2nd
  • Format: Paperback
  • Copyright: 2012-07-18
  • Publisher: Bedford/St. Martin's

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With more than fifty sample documents and seven context-rich workplace scenarios, Document-Based Cases for Technical Communication gives students the opportunity to work directly with the kinds of documents and situations they'll encounter in the professional world. For the second edition, we've increased coverage of online genres and social media to give students the skills necessary to tackle technical communication in the digital age. Each of the seven cases includes

Table of Contents

Preface for Instructorsp. iii
Introduction for Studentsp. v
Graphics: Selecting and Presenting Datap. 1
The Situationp. 1
Sample APR Calculations for a Women's Golf Teamp. 2
The Challengep. 2
Your Jobp. 3
When You're Finishedp. 3
Evaluate the Effectiveness of Graphicsp. 4
Line Graph of Academic Achievement Trendsp. 4
Bar Graph of Academic Achievement for All Women's Sportsp. 5
Assess and Improve Communication Strategiesp. 6
APR Statistics for Women's Sports, 2009-2010p. 6
APR Statistics for Men's Sports, 2009-2010p. 7
APR Snapshotp. 8
Create Effective Graphics and Speaker's Notesp. 9
Average Multi-year APR Scores, 2009-2010p. 10
Write a Press Release, and Integrate Text and Graphicsp. 11
Press Release Outlinep. 12
E-mail with Information for Presentation Handoutp. 84
Definitions and Descriptions: Helping Your Readers Understandp. 15
The Situationp. 15
Bayside's Community Gardenp. 15
Model Parenthetical and Sentence Definitionsp. 16
The Challengep. 16
Your Jobp. 17
When You're Finishedp. 17
Analyze Parenthetical and Sentence Definitionsp. 18
Parenthetical Definitionsp. 18
Sentence Definitionsp. 19
Evaluate and Revise Descriptionsp. 20
Object Description of Beneficial Insectsp. 20
Mechanism Description of Garden Tillerp. 21
Process Description of Erosion Controlp. 22
Object Description of USDA Plant Hardiness Zone 8bp. 23
Clarify Definitions with Graphicsp. 24
Write Definitionsp. 25
E-mail with Gardening Terms to Be Definedp. 25
Correspondence: Considering Your Reader's Point of Viewp. 27
The Situationp. 27
Axel Geirssonp. 27
The Challengep. 27
Your Jobp. 28
When You're Finishedp. 28
Evaluate and Revise an Internal Memop. 29
Memo on H2O Pro-TechT Featuresp. 29
Evaluate and Revise a Response to a Customerp. 30
Customer Claim Letterp. 30
Response to Customer Claim Letterp. 31
Respond to Customer Claimsp. 32
Customer Claim E-mail 1p. 32
Customer Claim E-mail 2p. 33
Write Microblogs and a Blog Postp. 34
Microblog Posts Critical of Companyp. 34
Blog Post Critical of Companyp. 35
Proposals: Seeing Proposals through Reviewers' Eyesp. 37
The Situationp. 37
Sample Funded Proposalp. 38
The Challengep. 39
Your Jobp. 39
When You're Finishedp. 39
Evaluate Proposalsp. 40
Skyview Coalition Proposalp. 40
Gameday Brigade Proposalp. 41
Teen Initiative Plan Proposalp. 42
Defensive Driving Course Proposalp. 43
Reflect on the Review Processp. 44
Respond to Proposalsp. 44
Write a Proposalp. 45
Reports: Learning to Write in an Organizationp. 47
E-mail with Notes on Bicycle Helmet Programp. 45
Reports: Learning to Write in an Organizationp. 47
The Situationp. 47
The Challengep. 47
Cover of the EIA's Web Editorial Style Guidep. 48
Your Jobp. 48
When You're Finishedp. 49
Learn about an Organization's Reportsp. 50
"About EIA" Page of the EIA Web Sitep. 50
"Mission and Overview" Page of the EIA Web Sitep. 51
"EIA Offices" Page of the EIA Web Sitep. 52
Preface from International Energy Outlook2010p. 53
Compare and Evaluate Report Designsp. 55
Web Page of Most Recent International Energy Outlook Reportp. 55
Web Page of Archived International Energy Outlook 2010p. 56
Highlights Page from Printed Version of Archived International Energy Outlook 2010p. 57
Task3 Learn about Appropriate Report Contentp. 58
Page from Greenhouse Emissions Reportp. 58
Excerpt on Energy-Related Carbon Dioxide Emissions from Greenhouse Emissions Reportp. 59
Excerpt on Residential-Sector Carbon Dioxide Emissions from Greenhouse Emissions Reportp. 60
Use an Organization's Style Guidep. 61
E-mail Query on How to Develop a Prefacep. 61
E-mail Query on How to Format a Tablep. 62
Instructions: Guiding Readers in Performing a Taskp. 63
The Situationp. 63
Engineer's Sketch of ECG Lead II Waveform Displayp. 63
The Challengep. 63
Your Jobp. 64
When You're Finishedp. 64
Plan an Interview with a Subject-Matter Expertp. 65
E-mail Requesting Information on the Priti4.3 Monitorp. 61
Evaluate Instructionsp. 66
Engineer's Sketch of Monitor User Interfacep. 66
Basic Instructions for Operating Priti5 Monitorp. 67
Write Instructionsp. 68
Notes for Operating Priti5 Monitorp. 68
Develop an Online Training Modulep. 71
Presentation Graphics: Highlighting Important Informationp. 73
The Situationp. 73
Sample E-mail Announcing Open Enrollment Meetingp. 74
The Challengep. 74
Your Jobp. 74
When You're Finishedp. 75
Design Presentation Slidesp. 76
Opening Slide for Presentationp. 76
Presentation Slide with Agendap. 77
Presentation Slide on the Paper Applicationp. 78
Present Information Visuallyp. 79
Presentation Slide with Pie Chartp. 79
Presentation Slide on Survey Resultsp. 80
Presentation Slide on Benefitsp. 81
Create an Online Presentationp. 82
Presentation Notesp. 83
Prepare a Handoutp. 84
E-mail with Information for Presentation Handoutp. 84
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