Don't Be That Boss : How Great Communicators Get the Most Out of Their Employees and Their Careers

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  • Edition: 1st
  • Format: Hardcover
  • Copyright: 2009-10-26
  • Publisher: Wiley
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An executive coach shows you how better communication leads to productivity and profitabilityCommunication is the key to success when you manage other people. But it's not enough to just communicate; you have to communicate in the right way to get the results you want from your people and teams. In Don't Be That Boss, renowned executive coach Mark Wiskup shows you how to communicate effectively with colleagues and workers to create a healthy, productive, happy work environment.The story follows two leaders through a typical workday and all their typical communications-including meetings, conferences, one-on-one discussions, break room banter, phone calls, and even emails. Based on real situations you'll probably recognize, you'll watch as two committed, intelligent people take different approaches to communication and reap very different results. Along the way, you'll realize what good communication is, how it works, and how it makes your business better in virtually every way. Written by an experienced communications coach who works with Fortune 500 clients, CEOs and managers across the country Shows that how you communicate in the office is just as important as what you communicate Explains why excellent communication skills are vital to individual and organizational success Effective communication is vital for the success of both large and small businesses Mark Wiskup is also the author of The It Factor and Presentation S.O.S.Whether you're an executive, manager or small business owner, this book will show you how to improve your communication skills to better your business.

Author Biography

Mark Wiskup has been a communications coach for the last two decades, presenting coaching sessions to Fortune 500 companies across a wide range of industries. He teaches executives how to master communications techniques with employees, leading to more productive, profitable, happy workplaces.

For more information, visit www.wiskupcommunications.com

Table of Contents

Acknowledgmentsp. ix
Introductionp. xi
7:00 AM Connections Made and Missed Out of the Gatep. 1
7:05 Forgetful Mike Lucks Outp. 1
7:06 Dry Cleaners Disappointment for Chadp. 4
7:25 Chad Plays "The Big Man" in the Break Roomp. 7
7:50 Tarantino Debate Outside Louis's Officep. 8
7:55 Chad's Strikes Back at the West Coast Philp. 13
7:57 Mike's Picks Up the Phonep. 14
8:00 AM Sales Rundown: Reality Behind the Numbersp. 19
8:01 Chad Admires His Handiworkp. 19
8:13 Mike Is Behind Schedule, Againp. 21
8:15 Chad Would Die if He Knew About This Betp. 22
8:18 Wins and Losses for Mike's Teamp. 25
8:26 Chad Worries About Phil on the West Coastp. 27
8:27 Jeanie Gets the Info to Mikep. 28
8:27 The Numbers Mislead Chadp. 29
8:52 Mike Busts Davep. 30
8:54 Chad Is Still Sweating About the West Coastp. 33
8:59 Mike Gives Louis a Leadership Lesson or Twop. 33
9:00 AM Financial Reports: A Star Is Bornp. 39
9:01 West Coast Frustration for Chadp. 39
9:10 West Coast Jeanie Comes Throughp. 40
9:13 Why Mike Likes the Financial Stuffp. 42
9:14 Phil Blasts Back at Chadp. 43
9:15 Mike Likes "Apples to Apples"p. 46
9:28 Chad Goes into Deep Thoughtp. 48
9:30 Chad Makes a Good Catchp. 49
9:53 Mike Invites Ellen to Mahogany Rowp. 52
10:00 AM Frustration and Satisfaction: Strategic Plan Updatep. 57
10:01 Lynn Gives Chad Some Breathing Roomp. 57
10:15 Kim, for Better or for Worse, Leads Mike's Planning Processp. 59
10:16 Chad Delivers Vague Praise Way Too Earlyp. 61
10:20 Mike's Team Discovers the Employees Want Morep. 66
10:45 Hits and Misses for Chad's Teamp. 71
11:00 AM Customer Standoff: Accept Real Blame but Never Fall on Your Swordp. 75
11:05 Mike Readies Louis for Combatp. 75
11:07 Chad Comes Up with "The Perfect Storm" Tacticp. 76
11:15 Louis Takes the Early Hitp. 77
11:16 The Customer's Not Buying What Chad and Jody Are Sellingp. 81
11:36 Denise Asks for More Than Louis Offersp. 84
11:42 Chad Overplays the Apology Cardp. 87
12:00 PM Chad Negotiates When Mike Doesn't Have Top. 93
12:01 Chad Offers an Olive Branchp. 93
12:06 Mike Finds the Shoe on the Other Footp. 97
12:15 Chad Makes His Casep. 98
12:20 Mike Paints His Picture of the Future for Colleenp. 101
12:35 James Starts to Negotiate; Chad Is Readyp. 102
12:45 Colleen Weighs Inp. 103
12:46 James Accepts the Offer, but Makes One More Pushp. 105
12:54 Mike Makes the Offerp. 107
1:00 PM Vendor Negotiations: Winning When You Don't Have the Strongest Handp. 111
1:03 Mike Preps Kim and Himselfp. 111
1:10 Chad and Randy Unveil Their Requestp. 114
1:21 Mike Lets Kim Take the Leadp. 116
1:23 Chad Hands the Reins to Randy, but Doesn't Let Gop. 121
1:50 Mike Starts Asking Jonathan Questionsp. 123
1:52 Tracy Bursts the Bubblep. 125
2:00 PM Disciplining an Employee: Hit Them with Specifics or Don't Hit Them at Allp. 129
2:03 Chad Reaches Out to Mikep. 129
2:15 Mike Spells It Out for Garyp. 131
2:18 Chad Follows Up with Lynnep. 135
2:27 Gary Gets No Sympathy from Mikep. 137
2:29 Chad Treads Very Lightly with Susanp. 139
2:36 Mike Shows Gary What Success Looks Likep. 142
2:43 Chad Completes the "Criticism Sandwich"p. 143
3:00 PM Employee Promotion: Supervisor Becomes Assistant Managerp. 147
3:01 Chad Perceives a Silver Liningp. 147
3:02 Mike Wastes No Wordsp. 148
3:04 Tracy Blindsides Chadp. 149
3:04 Mike Lays It Out for Lucyp. 152
3:15 Chad Lays It On Way Too Thickp. 155
3:32 Mike Writes a Personal Notep. 157
4:00 PM Chad's Production Meeting: Just the Facts, Ma'amp. 161
4:01 Chad Relinquishes Some Powerp. 161
4:06 Balancing Customer Demands with Profit Marginp. 162
4:13 Simone Stands Strong...for a Whilep. 164
4:28 Randy Changes the Routinep. 167
4:39 Back to the Regular Routinep. 169
4:47 Simone Comes Back with a Winp. 170
4:55 Mike Asks for Chad to Return the Favorp. 171
5:00 PM Mike's Production Meeting: Not Exactly Kumbaya, but Lots of Give-and-Takep. 175
5:02 Chad Receives a Warm Welcomep. 175
5:05 Lots of Great Info, but No Numbersp. 177
5:15 Leslie Explains Why a Chore She Dislikes Has Helped Herp. 179
5:30 Rebecca Needs to Work Harderp. 182
5:40 Chad Thought He'd See More Backslappingp. 185
6:00 PM After Work Downtime: Mike And Chad Hash It Outp. 189
6:01 Chad Loosens Upp. 189
6:15 Mike Starts Inp. 190
6:20 Chad Wants to Hear Morep. 192
6:30 Mike Owns Up to His Failuresp. 194
6:40 Mike Gives Chad a Lessonp. 198
6:45 Chad Listens to Mikep. 202
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