Dynamic E-Business Implementation Management

by Lientz,Bennet

• ISBN13: 9780124499805
• ISBN10: 0124499805
• Edition: 1st
• Format: Nonspecific Binding
• Copyright: 2015-02-12
• Publisher: Routledge

Summary

Implementing e-business requires a dynamic approach that can respond to changes in technology, management direction, customer and supplier behavior, and competition. Many traditional project management methods don't work with e-business. This book presents proven real world management methods that are adaptive, dynamic, and flexible in an e-business environment. It tackles the central issues of e-business: the burgeoning market for "buy-side" extranet/Internet procurement and supply chain management/business-to-business, Web-based transactions. Key Features * Set up an e-business implementation plan using proven project templates * Anticipate and cope with dynamic change during e-business implementation * Encourage and motivate the e-business team to participate in project management and resolving issues * Deal with e-business implementation issues and crises * Address 100 specific e-business management issues * Communicate effectively with management on e-business * Share and allocate resources among e-business and other work * Manage e-business teams of business staff, vendors, and IT * Gather and use e-business lessons learned as the basis for expanding and improving future e-business efforts Answers Questions Such as: * What are critical success factors in e-business implementation? * How do you get employees and managers to participate in e-business? * How do you set up your e-business implementation plan fast? * How do you share resources between e-business and other work? * How do you use project templates and modern software tools to increase your chance of e-business success? * How do you manage and control risk in your e-business project? * How do you direct large-scale e-business efforts in the real world?

Table of Contents

Preface	xv
About the Authors	xix
Part I Organize Your E-Business Effort
Introduction
E-Business Characteristics	3	(3)
E-Business Implementation Is Different	4	(2)
Critical Success Factors in Implementing E-Business	6	(2)
Alternative E-Business Visions and Strategies	8	(1)
Management Trends	9	(1)
E-Business Experience	10	(1)
Relationship to Line Organizations	10	(1)
Essential Implementation Management Concepts	11	(6)
The Schedule	11	(2)
The Task	13	(1)
Critical Path and Slack Time	13	(1)
Management Critical Path	14	(1)
Risk Management and Issues	14	(1)
E-Business Implementation and Multiple Projects	14	(1)
Project Template	15	(1)
GANTT and PERT Charts	16	(1)
Baseline Plan	16	(1)
Updating the Schedule	16	(1)
Actual vs. Planned Analysis	16	(1)
The E-Business Implementation Plan	17	(1)
Success and Failure in E-Business Implementation	17	(1)
Characteristics of the Successful E-Business Effort	17	(1)
Unsuccessful E-Business Projects	18	(1)
The Organization of This Book	18	(1)
E-Business Examples	19	(1)
E-Business Lessons Learned	20	(2)
What to Do Next	22	(3)
Develop Your E-Business Implementation Plan
Introduction	25	(1)
Milestones	26	(1)
Methods and Techniques	27	(12)
Determine the Implementation Concept	27	(5)
Develop a Strategy for Your E-Business Implementation	32	(1)
Identify Your Major Milestones and Initial Schedule	33	(1)
Define the Initial Budget, Using the Milestones	34	(1)
Identify Which Groups and Organizations Will Be Involved in the Implementation	34	(1)
Determine the Methods and Tools to Be Employed in the E-Business Implementation	35	(1)
Identify Areas of Risk and Associate Them with Milestones and Tasks	35	(1)
Refine the E-Business Schedule and Budget	36	(1)
Identify the Implementation Leaders	36	(1)
Identify and Establish the Implementation Team	36	(1)
Develop the Detailed Implementation Plan	36	(2)
Implementation Documentation	38	(1)
Evaluate Your E-Business Plan	39	(1)
E-Business Examples	39	(2)
Ricker Catalogs	39	(1)
Marathon Manufacturing	40	(1)
Abacus Energy	40	(1)
Crawford Bank	40	(1)
E-Business Lessons Learned	41	(1)
What to Do Next	42	(3)
Become an Effective E-Business Implementation Manager
Introduction	45	(1)
Milestones	46	(1)
Methods and Techniques	46	(10)
E-Business Leader Selection	47	(1)
E-Business Leader Responsibilities	48	(3)
The Impact of Trends on E-Business Leaders	51	(1)
The Positive Aspects of Being an E-Business Leader	51	(1)
Becoming an E-Business Leader	52	(1)
Characteristics of Successful E-Business Leaders	52	(2)
E-Business Leaders Who Fail	54	(1)
How to Measure Your Performance as an E-Business Leader	55	(1)
Checklist for a Project Manager	55	(1)
Checklist for a Team Member	56	(1)
E-Business Examples	56	(1)
Ricker Catalogs	56	(1)
Marathon Manufacturing	57	(1)
Abacus Energy	57	(1)
Crawford Bank	57	(1)
E-Business Lessons Learned	57	(1)
What to Do Next	58	(3)
Manage Your E-Business Teams
Introduction	61	(1)
Milestones	62	(1)
Methods and Techniques	62	(11)
Your E-Business Team Strategy	62	(1)
Timing---When and How Should the Team Be Formed?	63	(1)
Choosing the People for the E-Business Effort	64	(1)
Who Should Be on the Team?	65	(1)
Approach to Working with Line Organizations	66	(1)
How Do You Get Team Members?	66	(1)
Training of Team Members	67	(1)
Activities for Team Members	68	(1)
Getting New Team Members on Board	68	(1)
Guidelines for Managing the Team	68	(2)
How to Solve Specific Team Problems	70	(3)
E-Business Examples	73	(1)
Ricker Catalogs	73	(1)
Marathon Manufacturing	74	(1)
Abacus Energy	74	(1)
Crawford Bank	74	(1)
E-Business Lessons Learned	74	(4)
What to Do Next	78	(1)
Obtain E-Business Resources and Funding
Introduction	79	(1)
Milestones	80	(1)
Methods and Techniques	81	(6)
Determine What Resources Are Needed and When	81	(1)
Establish the Budget for E-Business	81	(1)
Create Project Oversight	82	(1)
Integrate the Resources into the Schedule	83	(1)
Define Your Resource Strategy	83	(1)
Win the Competition for Resources and Complete the Procurement	84	(1)
Plan for the Transition of Resources into the E-Business Effort	85	(1)
Transition the Resources into E-Business	86	(1)
Determine When to Release the Resources	86	(1)
How to Cope with Changing Requirements	86	(1)
How to Take Advantage of Resource Opportunities	87	(1)
E-Business Examples	87	(1)
Ricker Catalogs	87	(1)
Marathon Manufacturing	87	(1)
Abacus Energy	88	(1)
Crawford Bank	88	(1)
E-Business Lessons Learned	88	(2)
What to Do Next	90	(1)
Use Technology Effectively to Support E-Business Work
Introduction	91	(2)
Milestones	93	(1)
Methods and Techniques	94	(11)
Identify Appropriate E-Business Management Areas	94	(2)
Define Your E-Business Management Strategy	96	(1)
Select the Methods and Tools	96	(2)
Identify and Address any Method or Tool Gaps	98	(1)
Establish a Method and Tool Support Structure	99	(1)
Rollout the Methods and Tools and Undertake Enforcement and Measurement	99	(2)
Evaluate and Implement a New Method or Tool	101	(1)
Guidelines for E-Business Management Tools	102	(2)
The Cost of Method and Tool Implementation for E-Business	104	(1)
Potential Problems and Opportunities	104	(1)
E-Business Examples	105	(1)
Ricker Catalogs	105	(1)
Marathon Manufacturing	105	(1)
Abacus Energy	106	(1)
Crawford Bank	106	(1)
E-Business Lessons Learned	106	(4)
What to Do Next	110	(5)
Part II Manage Your E-Business Implementation
Coordinate Your E-Business Activities
Introduction	115	(1)
Milestones	116	(1)
Methods and Techniques	116	(9)
Alternative Communications Media	116	(3)
Message Failure and Success	119	(1)
Six Actions in Communications	119	(3)
Effective Reports and Presentations	122	(2)
Meetings	124	(1)
E-Business Examples	125	(1)
Ricker Catalogs	125	(1)
Marathon Manufacturing	125	(1)
Abacus Energy	125	(1)
Crawford Bank	126	(1)
E-Business Lessons Learned	126	(3)
What to Do Next	129	(2)
Communicate with Management
Introduction	131	(1)
Example: Consumer Products Firm	131	(1)
Milestones	131	(1)
Methods and Techniques	132	(10)
About the Audience	132	(1)
Informal Communications	133	(1)
Formal Presentations	134	(1)
Presentation Evaluation	135	(1)
Marketing	135	(6)
Potential Problems in a Presentation	141	(1)
E-Business Examples	142	(1)
Ricker Catalogs	142	(1)
Marathon Manufacturing	142	(1)
Abacus Energy	142	(1)
Crawford Bank	143	(1)
E-Business Lessons Learned	143	(2)
What to Do Next	145	(2)
Track Your E-Business Efforts
Introduction	147	(1)
Milestones	148	(1)
Methods and Techniques	148	(13)
Performing Administrative Tasks Efficiently	149	(4)
Perform E-Business Work Tasks Effectively	153	(8)
E-Business Examples	161	(1)
Ricker Catalogs	161	(1)
Marathon Manufacturing	161	(1)
Abacus Energy	161	(1)
Crawford Bank	162	(1)
E-Business Lessons Learned	162	(2)
What to Do Next	164	(3)
Manage E-Business Resources
Introduction	167	(2)
Collaborative E-Business Management	168	(1)
Milestones	169	(1)
Methods and Techniques	170	(11)
Planning for Required Resources	170	(3)
Implement a Collaborative Approach	173	(2)
Build Collaborative Teamwork through the Initial Tasks	175	(1)
Monitor and Manage the Project from a Collaborative View	176	(2)
Bring New Team Members into a Collaborative Environment	178	(1)
Resource Questions	178	(3)
E-Business Examples	181	(1)
Ricker Catalogs	181	(1)
Marathon Manufacturing	182	(1)
Abcus Energy	182	(1)
Crawford Bank	182	(1)
E-Business Lessons Learned	182	(3)
What to Do Next	185	(2)
Manage E-Business Work
Introduction	187	(1)
Milestones	187	(1)
Methods and Techniques	188	(6)
Choose Which E-Business Tasks to Analyze	188	(1)
Evaluate Work Results and Milestones	189	(1)
Improve the Work	190	(1)
How to Resolve Work Quality Issues Related to E-Business	191	(3)
E-Business Examples	194	(1)
Ricker Catalogs	194	(1)
Marathon Manufacturing	194	(1)
Abacus Energy	194	(1)
Crawford Bank	194	(1)
E-Business Lessons Learned	195	(1)
What to Do Next	196	(3)
Manage E-Business, Projects, and Regular Work
Introduction	199	(1)
Milestones	200	(1)
Methods and Techniques	201	(10)
How E-Business Subprojects Interrelate	202	(1)
Objectives and Benefits of Managing Multiple Subprojects	203	(1)
Barriers to Effective Management	204	(1)
The E-Business Leaders	204	(1)
Multiple Project Management Guidelines	205	(1)
Collaborative Scheduling and Decision-Making	206	(1)
Eight Actions to Managing E-Business Subprojects	206	(5)
Manage Risk	211	(1)
E-Business Examples	211	(1)
Ricker Catalogs	211	(1)
Marathon Manufacturing	211	(1)
Abacus Energy	212	(1)
Crawford Bank	212	(1)
E-Business Lessons Learned	212	(1)
What to Do Next	213	(2)
Manage E-Business Contractors and Vendors
Introduction	215	(1)
Milestones	216	(1)
Methods and Techniques	217	(8)
Determine your General Needs for Outside Help for E-Business	217	(1)
Discover What Firms Are Available and Information about the Firms	218	(1)
Define Mixes of Software Packages and Consultants and an Overall Structure for the Contractors	218	(1)
Plan Ahead for the Use of Contractors and Consultants	219	(1)
Get Ready for the Consultants	219	(1)
Obtain Proposals from Potential Contractors and Consultants	220	(1)
Evaluate and Select Contractors and Consultants	220	(1)
Procure and Set Up Consultants for Work	221	(1)
Manage the Work of Consultants	222	(2)
Terminate the Consultants	224	(1)
E-Business Examples	225	(1)
Ricker Catalogs	225	(1)
Marathon Manufacturing	225	(1)
Abacus Energy	225	(1)
Crawford Bank	225	(1)
E-Business Lessons Learned	226	(1)
Action Items	226	(3)
Measure the Effectiveness of Your E-Business Effort
Introduction	229	(1)
Milestones	230	(1)
Methods and Techniques	230	(10)
Assess the E-Business Concept	230	(2)
Assess the Initial E-Business Plan	232	(1)
Assess an Updated E-Business Plan	233	(2)
Assess the Money and Resources Consumed by E-Business	235	(2)
Assess the End Products of E-Business	237	(1)
Evaluate the E-Business Management Process	238	(1)
Assess the E-Business Leaders	239	(1)
E-Business Examples	240	(1)
Ricker Catalogs	240	(1)
Marathon Manufacturing	240	(1)
Abacus Energy	241	(1)
Crawford Bank	241	(1)
E-Business Lessons Learned	241	(1)
What to Do Next	242	(5)
Part III E-Business Issue Management
Address E-Business Management Issues
Introduction	247	(1)
Milestones	248	(1)
Methods and Techniques	248	(18)
How to Spot Potential Issues	249	(2)
How Rushing to Solve Issues Can Make Things Worse	251	(1)
The Issues Database	251	(4)
Common Mistakes Made in Addressing Issues	255	(2)
Seven Actions in Managing E-Business Issues	257	(6)
Managing Sets of Issues	263	(1)
Dealing with E-Business Crises	263	(3)
E-Business Examples	266	(1)
Ricker Catalogs	266	(1)
Marathon Manufacturing	266	(1)
Abacus Energy	266	(1)
Crawford Bank	266	(1)
E-Business Lessons Learned	267	(4)
What to Do Next	271	(2)
101 Specific E-Business Issues
Introduction	273	(1)
External Factors to the E-Business Effort	274	(1)
E-Business Management	275	(5)
E-Business Implementation and the Plan	280	(6)
The E-Business Team and Resources	286	(5)
The E-Business Vendors	291	(2)
Methods and Tools	293	(2)
The E-Business Work	295	(3)
Conclusion	298	(3)
Appendices
1. E-Business Implementation Templates	301	(6)
2. The Magic Cross Reference	307	(4)
Index	311