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PartI The Setting
Chapter1 The Evolving Supervisory Role
Chapter2 The Volatile Healthcare Environment
Chapter3 The Nature of Supervision: Health Care and Everywhere
Chapter4 Management and Its Basic Functions
PartII The Supervisor and Self
Chapter5 Delegation and Empowerment: Forming Some Good Habits
Chapter6 Time Management: Expanding the Day without Stretching the Clock
Chapter7 Self-Management and Personal Supervisory Effectiveness
PartIII The Supervisor and the Employee
Chapter8 Interviewing: Start Strong to Recruit Successfully
Chapter9 Leadership and the Supervisor
Chapter10 When the Employees Are Professionals
Chapter12 Performance Appraisal: Cornerstone of Employee Development
Chapter13 Criticism and Discipline: Guts, Tact, and Justice
Chapter14 The Problem Employee and Employee Problems
Chapter15 The Supervisor and the Human Resource Department
PartIV The Supervisor and the Task
Chapter16 Ethics and Ethical Standards
Chapter17 Decisions, Decisions
Chapter18 Management of Change: Resistance Is Where You Find It
Chapter19 Communication: Not by Spoken Words Alone
Chapter20 How to Arrange and Conduct Effective Meetings
Chapter20 How to Arrange and Conduct Effective Meetings
Chapter21 Budgeting and Cost Control
Chapter22 Quality and Productivity: Sides of the Same Coin
Chapter23 Teams, Team Building, and Teamwork
Chapter24 Methods Improvement: Making Work--and Life--Easier
Chapter25 Reengineering and Reduction-in-Force
Chapter26 Continuing Education: Your Employees and You
Chapter27 The Supervisor and the Law
Chapter28 The Manager and Living with HIPAA
Chapter29 Organizational Communication: Looking Up, Down, and Laterally
Chapter30 Unions: Avoiding Them When Possible and Living with Them When Necessary
