Effective Human Relations : Personal and Organizational Applications

by Reece, Barry; Brandt, Rhonda

• ISBN13: 9780618783274
• ISBN10: 061878327X
• Edition: 10th
• Format: Hardcover
• Copyright: 2006-12-27
• Publisher: South-Western College Pub

Summary

This comprehensive text covers the key human relation skills students need to be successful managers in the workplace. Ideal for both two- and four-year programs, Effective Human Relations uses an organizational perspective to help students understand the disparate factors that influence employee behavior. The Tenth Edition focuses more directly on chapter objectives, establishing them around the seven themes of the text--communication, self-awareness, self-acceptance, motivation, trust, self-disclosure, and conflict resolution--so that the students absorb and connect the concepts. New areas of coverage include goal-setting principles; root causes of negative attitudes; introduction of the Reiss Profile instrument used to classify our basic desires; the use of "branding" to achieve greater visibility in a crowded job market; discrimination based on a person's religious preference; new ways to classify various forms of technostress; and new support for the importance of emotional intelligence. Throughout the text, major themes are supported by a multitude of real-world examples and emotional intelligence checkpoints.

Table of Contents

About the Authors	p. xi
Preface	p. xii
Human Relations: The key to Personal Growth and Career Success	p. 1
Introduction to Human Relations	p. 2
The Nature, Purpose, and Importance of Human Relations	p. 4
The Forces Influencing Behavior at Work	p. 10
The Development of the Human Relations Movement	p. 14
Major Themes in Human Relations	p. 17
Human Relations: Benefits to You	p. 20
Looking Back
Career Corner
Key Terms
Applying What You Have Learned
Internet Insights
Role-Play Exercise
Challenges in the New Economy	p. 24
In Search of Work/Life Balance	p. 25
Improving Personal and Organizational Communication	p. 27
Communicating Effectively in a High-Tech World	p. 29
The Communication Process	p. 29
Communication Filters	p. 31
How to Improve Personal Communication	p. 38
Communications in Organizations	p. 42
Communicating via Technology	p. 45
Looking Back
Career Corner
Key Terms
Applying What You Have Learned
Internet Insights
Role-Play Exercise
Fluid Communications	p. 52
Reading Nonverbal Cues	p. 53
Career Success Begins with Knowing Yourself	p. 55
Understanding Your Communication Style	p. 56
Communication Styles: An Introduction	p. 57
The Communication Style Model	p. 60
Versatility: The Third Dimension	p. 74
A Final Word of Caution	p. 78
Looking Back
Career Corner
Key Terms
Applying What You Have Learned
Internet Insights
Role-Play Exercise
Steve Ballmer Keeps the Good Times Rolling at Microsoft	p. 82
A Matter of Style	p. 83
Building High Self-Esteem	p. 84
The Power of Self-Esteem	p. 85
Self-Esteem Influences Your Behavior	p. 90
How to Build Self-Esteem	p. 92
Organizations Can Help	p. 100
Looking Back
Career Corner
Key Terms
Applying What You Have Learned
Internet Insights
Role-Play Exercise
The Power of Mentoring	p. 105
"Popeye" Lives On	p. 106
Personal Values Influence Ethical Choices	p. 108
Character, Integrity, and Moral Development	p. 110
How Personal Values Are Formed	p. 110
Values Conflicts	p. 116
Personal Values and Ethical Choices	p. 118
Corporate Values and Ethical Choices	p. 119
Values and Ethics in International Business	p. 125
Looking Back
Career Corner
Key Terms
Applying What You Have Learned
Internet Insights
Role-Play Exercise
Employee Theft	p. 129
Whistleblowers' Rights	p. 130
Attitudes can Shape your Life	p. 132
Attitudes Are Learned	p. 134
How Attitudes Are Formed	p. 137
Attitudes Valued by Employers	p. 139
How to Change Attitudes	p. 142
Organizations' Efforts Toward Improving Employees' Attitudes	p. 147
Looking Back
Career Corner
Key Terms
Applying What You Have Learned
Internet Insights
Role-Play Exercise
Life Is Good at the Pike Place Fish Market	p. 151
An A-Mazing Way to Deal with Change	p. 152
Motivating Yourself and Others	p. 154
The Complex Nature of Motivation	p. 156
Influential Motivational Theories	p. 159
Contemporary Employee Motivation Strategies	p. 164
Motivating the Generations	p. 168
Self-Motivation Strategies	p. 169
Looking Back
Career Corner
Key Terms
Applying What You Have Learned
Internet Insights
Role-Play Exercise
Let the People Have the Power	p. 175
What Drives Them?	p. 176
Personal Strategies for Improving Human Relations	p. 179
Improving Interpersonal Relations with Constructive Self-Disclosure	p. 180
Self-Disclosure: An Introduction	p. 182
The Johari Window: A Model for Self-Understanding	p. 185
Appropriate Self-Disclosure	p. 188
Barriers to Self-Disclosure in an Organizational Setting	p. 193
Practice Self-Disclosure	p. 197
Looking Back
Career Corner
Key Terms
Applying What You Have Learned
Internet Insights
Role-Play Exercise
The Art of Giving Criticism	p. 201
360-Degree Feedback Uncovers Blind Spots	p. 202
Achieving Emotional Balance in a Chaotic World	p. 204
Emotions-An Introduction	p. 206
Factors That Influence Our Emotions	p. 210
Coping with Your Anger and the Anger of Others	p. 212
Violence in the Workplace	p. 215
Emotional Styles	p. 217
Strategies for Achieving Emotional Control	p. 220
Looking Back
Career Corner
Key Terms
Applying What You Have Learned
Internet Insights
Role-Play Exercise
Romance at Work	p. 226
Coping with Grief	p. 227
Building Stronger Relationships with Positive Energy	p. 229
How Positive Energy Contributes to Improved Interpersonal Relationships	p. 231
Our Need for Positive Experiences	p. 233
Positive Reinforcement-Creating Positive Energy	p. 235
Barriers to Positive Reinforcement	p. 240
Rewarding Individual and Team Performance	p. 243
Looking Back
Career Corner
Key Terms
Applying What You Have Learned
Internet Insights
Role-Play Exercise
Incentives: The Good, the Bad, and the Ugly	p. 249
Does Pride Matter More Than Money?	p. 250
Developing a Professional Presence	p. 252
Professional Presence-An Introduction	p. 253
The Image You Project	p. 257
Looking Back
Career Corner
Key Terms
Applying What You Have Learned
Internet Insights
Role-Play Exercise
The Importance of Class	p. 272
Do You Want to Be Your Own Brand?	p. 273
If We All Work Together...	p. 275
Team Building: A Leadership Strategy	p. 276
Leadership Challenges in a Changing Workplace	p. 278
Basic Beliefs About Teamwork	p. 282
Team-Building Skills for Leaders	p. 285
Situational Leadership	p. 290
Teamwork: The Employee's Role	p. 292
Looking Back
Career Corner
Key Terms
Applying What You Have Learned
Internet Insights
Role-Play Exercise
Coaching to Improve Human Performance	p. 298
Can You Become a Leader?	p. 299
Resolving Conflict and Dealing with Difficult People	p. 301
A New View of Conflict	p. 303
Finding the Root Causes of Conflict	p. 303
Learn to Negotiate Effectively	p. 309
Conflict Resolution Process	p. 314
The Role of Labor Unions in Conflict Resolution	p. 317
Looking Back
Career Corner
Key Terms
Applying What You Have Learned
Internet Insights
Role-Play Exercise
The Global Union Movement	p. 323
Couples Combat	p. 324
Special Challenges in Human Relations	p. 327
Responding to Personal and Work-Related Stress	p. 328
The Stress Factor in Your Life	p. 330
Major Causes of Stress	p. 331
Warning Signals of Too Much Stress	p. 337
Stress Management Strategies	p. 337
Coping with Psychological Disorders	p. 344
Looking Back
Career Corner
Key Terms
Applying What You Have Learned
Internet Insights
Role-Play Exercise
Vacation Starvation	p. 350
Drugs on Campus	p. 351
Valuing Work Force Diversity	p. 354
Work Force Diversity	p. 355
Prejudiced Attitudes	p. 357
The Many Forms of Discrimination	p. 360
The Economics of Valuing Diversity	p. 368
Managing Diversity	p. 369
Affirmative Action: Yesterday and Today	p. 373
Looking Back
Career Corner
Key Terms
Applying What You Have Learned
Internet Insights
Role-Play Exercise
Quality Education Through Enhanced Diversity	p. 378
The Baggage of Bigotry	p. 379
The Changing Roles of Men and Women	p. 381
Traditional Roles Are Changing	p. 383
Problems Facing Women in Organizations	p. 387
Problems Facing Men in Organizations	p. 391
Challenges and Opportunities for Working Men and Women	p. 392
How to Cope with Gender-Biased Behavior	p. 395
Learn to Understand and Respect Gender Differences	p. 398
Looking Back
Career Corner
Key Terms
Applying What You Have Learned
Internet Insights
Role-Play Exercise
Salomon Smith Barney Learns the Hard Way	p. 404
Creating a Balance	p. 405
You Can Plan for Success	p. 407
A Life Plan for Effective Human Relations	p. 408
Achieving Balance in a Chaotic World	p. 409
Toward a New Definition of Success	p. 410
Toward Right Livelihood	p. 414
Developing a Healthy Lifestyle	p. 424
Planning for Changes in Your Life	p. 427
The Choice Is Yours	p. 429
Looking Back
Key Terms
Applying What You Have Learned
Internet Insights
Role-Play Exercise
Toward Right Livelihood	p. 432
Human Relations Abilities Assessment Form-Student and Instructor Websites
The NWNL Workplace Stress Test-Student and Instructor
Notes	p. 435
Credits	p. 453
Name Index	p. 457
Subject Index	p. 463
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