Effective Small Group and Team Communication (with InfoTrac)

by Hoover, Judith

• ISBN13: 9780534633448
• ISBN10: 0534633447
• Edition: 2nd
• Format: Paperback
• Copyright: 2004-06-24
• Publisher: Wadsworth Publishing

Summary

Enhance your communication skills with EFFECTIVE SMALL GROUP AND TEAM COMMUNICATION with InfoTrac?! This communication text emphasizes an interactive approach to teaching small group communication and contains activities that tie into each chapter. Career applications, collaborative learning activities, case studies, and a book specific website that contains tutorial quizzing and essay questions, are just a few of the tools that help you apply what you learn.

Table of Contents

Preface	xii
CHAPTER 1 Teamwork and Its Advantages: The Potential to Satisfy Both Human and Organizational Needs	1	(20)
Key Words and Concepts	2	(1)
Career Application	2	(1)
The Team Concept	3	(4)
Individual Advantages of Teamwork	7	(7)
Belonging	9	(1)
Control	9	(1)
Self-Worth	10	(1)
Needs Theories	10	(1)
Maslow's Hierarchy of Needs	11	(2)
CASE STUDY: Putting Maslow's Theory to Work	12	(1)
Schutz's Needs Theory	13	(1)
Organizational Advantages of Teamwork	14	(4)
Productivity Advantages	14	(1)
Process Advantages	15	(1)
Personnel Advantages	15	(11)
Motivation, Responsibility, and Commitment	16	(1)
Knowledge	17	(1)
Ethics and Advantages of Teamwork	18	(1)
Conclusion	19	(1)
Getting to Know You Activity	20	(1)
Collaborative Learning Activities	20	(1)
CHAPTER 2 Teamwork and Communication: Verbal and Nonverbal Speaking, Listening, and Responding	21	(16)
Key Words and Concepts	22	(1)
Career Application	22	(1)
The Communication Process	23	(3)
Theoretical Perspectives	26	(3)
Dialogue	26	(1)
Confirming versus Disconfirming Communication	26	(1)
Defensive versus Supportive Communication Climates	27	(1)
Ideal Speech Situation	28	(1)
Theoretical Synthesis and the "Bottom Line"	28	(1)
Speaking	29	(4)
Verbal Messages	29	(3)
CASE STUDY: A Communication Failure at NASA	30	(2)
Nonverbal Messages	32	(1)
Listening	33	(1)
Responsive Communication	34	(1)
Conclusion	35	(1)
Collaborative Learning Activities	36	(1)
CHAPTER 3 Teamwork and the Need for Diversity: Personal, Cultural, and Organizational Differences	37	(17)
Key Words and Concepts	38	(1)
Career Application	38	(1)
Meaning of The Term Diversity	39	(1)
Diversities	39	(9)
Personal Diversities	40	(2)
Cultural Diversities	42	(4)
CASE STUDY: New Zealand's Cultural Diversity	45	(1)
Organizational Diversities	46	(2)
Why Teams Need Diverse Members	48	(2)
Member Needs	48	(1)
Organizational Needs	48	(2)
How Do We Value Diversity?	50	(2)
Conclusion	52	(1)
Collaborative Learning Activity	52	(2)
CHAPTER 4 Establishing a Team Identity: Who We Are and What We Do	54	(17)
Key Words and Concepts	55	(1)
Career Application	55	(1)
How Are Team Identities Created?	56	(4)
CASE STUDY: A Brand New Team Hits the Road	58	(2)
How Do Teams Think of Themselves?	60	(1)
Missions-~Visions-4Goals--Objectives-Action Plans	61	(5)
How Do Team Functions Affect Team Identities?	66	(1)
Day-to-Day Interactions	66	(1)
Team Building	66	(1)
Group Phases	66	(2)
Values and Ethics	68	(1)
Conclusion	69	(1)
Collaborative Learning Activities	70	(1)
CHAPTER 5 Team Cognitive Processes: Creativity, Criteria Development, and Critical Thinking	71	(17)
Key Words and Concepts	72	(1)
Career Application	72	(1)
Creative Thinking	73	(3)
Brainstorming to Generate Ideas	73	(1)
Reverse Brainstorming to Isolate Weaknesses	74	(1)
Nominal Group Technique	75	(1)
Morphological Analysis	75	(1)
Creative Problem Solving	75	(1)
Criteria Development	76	(4)
Project Criteria	76	(1)
Problem Solution Criteria	77	(3)
Critical Thinking	80	(7)
Data Evaluation Criteria	80	(1)
Reasoning with Data	81	(3)
Critical Thinking in the College Class: Skills and Attitudes	84	(6)
CASE STUDY: Argumentation in The Columbia Accident Report	86	(1)
Conclusion	87	(1)
Collaborative Learning Activities	87	(1)
CHAPTER 6 Team Decision Making and Problem Solving: Types and Procedures	88	(18)
Key Words and Concepts	89	(1)
Career Application	89	(1)
The Relationship Between Decision Making and Problem Solving	90	(1)
Decision-Making Processes	90	(5)
Simon's Decision-Making Activities	90	(1)
Gouran's Criteria	91	(1)
Basic Types of Decision Questions	91	(4)
CASE STUDY: How Can We Best Produce Patient Newsletters?	94	(1)
Problem-Solving Processes	95	(4)
Problem-Solving Examples	95	(1)
John Dewey's Model	96	(2)
Interaction Process Analysis	98	(1)
Performance Strategies for Decision Making and Problem Solving	99	(5)
Decision Phases	100	(8)
1. Intelligence Phase	100	(2)
2. Design Phase	102	(1)
3. Choice Phase	102	(2)
4. Review Phase	104	(1)
When Maintenance Is The Task	104	(1)
Conclusion	105	(1)
Collaborative Learning Activities	105	(1)
CHAPTER 7 Teamwork and Leadership: Theories and Their Application in a Team Environment	106	(20)
Key Words and Concepts	107	(1)
Career Application	107	(1)
Understanding the Terms	108	(2)
Understanding of Leadership Common to the Culture	108	(1)
Workplace Leadership Terminology	109	(1)
Competing Viewpoints	110	(4)
A Look at the Extremes	111	(1)
Rotated-Role Leadership Model	111	(3)
CASE STUDY: The Case of the Hidden Agenda	112	(2)
Applying What We Know About Leadership Theory	114	(11)
Single-Leader Theories	114	(2)
Style Theories	116	(1)
Functional Theories	116	(1)
Contingency Theories	116	(3)
Shared-Leadership Theories	119	(2)
Leadership Power	121	(2)
Combination-Leadership Model	123	(1)
An Important Postscript: Shared Leadership Still Requires Leadership	124	(1)
Conclusion	125	(1)
Collaborative Learning Activities	125	(1)
CHAPTER 8 Effective Team Meetings: Face-to-Face and Virtual Meeting Processes and Practices	126	(20)
Key Words and Concepts	127	(1)
Career Application	127	(1)
Why Do We Have Meetings?	128	(1)
Meeting Ecology	129	(3)
Face-to-Face Meetings	129	(1)
Virtual Meetings	130	(2)
CASE STUDY: Virtual Projects for Large National Organizations	131	(1)
What Are Effective Meeting Procedures?	132	(5)
Agendas	132	(3)
Minutes	135	(2)
Meeting Communication	137	(5)
Leadership in Virtual Team Settings	138	(1)
Typical Meeting Problems	138	(3)
Appropriate Meeting Communication	141	(1)
What Are The Principles of Effective Meetings?	142	(3)
Face-to-Face Meetings	142	(1)
Virtual Meetings	143	(5)
Use of Delphi Technique in Virtual Settings	144	(1)
Conclusion	145	(1)
Collaborative Learning Activities	145	(1)
CHAPTER 9 Obstacles and Challenges to Teamwork: Human and Situational Problems	146	(17)
Key Words and Concepts	147	(1)
Career Application	147	(1)
Human Communication Challenges	148	(5)
Individual Preferences	148	(2)
Fear of Speaking	150	(3)
Organizational or Situational Communication Barriers	153	(8)
Unwillingness to Participate	153	(1)
Fear of Losing Control	153	(2)
CASE STUDY: A Case of Excess Control and Lack of Trust	154	(1)
Lack of Trust	155	(1)
Lack of Coordination and Commitment	156	(1)
Inequality	156	(3)
Examples of Status-Difference Barriers	157	(2)
Social Cohesiveness	159	(7)
Overcohesiveness Resulting in Groupthink	159	(1)
Overcohesiveness Leading to Concertive Control	160	(1)
Cohesiveness as Advantage	161	(1)
Conclusion	161	(1)
Collaborative Learning Activities	162	(1)
CHAPTER 10 Managing Team Conflict: Causes and Effects Both Positive and Negative	163	(17)
Key Words and Concepts	164	(1)
Career Application	164	(1)
Conflict Types	165	(1)
Conflict's Causes and Functions	166	(3)
Language Itself	166	(1)
Competitive Culture	166	(1)
Attribution Theory	167	(2)
A Decision-Making Phase	169	(1)
Conflict's Effects	169	(2)
Potential Positive Effects	169	(1)
Potential Negative Effects	170	(1)
Conflict Management	171	(6)
Negative Strategies	172	(1)
More Positive Strategies	172	(10)
Collaboration: The Most Positive, Yet Most Difficult Strategy	173	(9)
CASE STUDY: Global Collaboration in the Race Against SARS	174	(3)
Communicating During Conflict	177	(2)
Conclusion	179	(1)
Collaborative Learning Activities	179	(1)
CHAPTER 11 Team Outcomes: Oral Presentations and Written Reports and Proposals	180	(17)
Key Words and Concepts	181	(1)
Career Application	181	(1)
Preparing for the Presentation	182	(10)
Determining and Satisfying the Needs of the Occasion	182	(3)
Purpose	183	(1)
CASE STUDY: A Workshop to Prepare Employees for Teamwork	183	(1)
Audience	184	(1)
Data	184	(1)
Environment	185	(1)
Constructing the Oral Message	185	(1)
Purpose: To Inform	185	(2)
Introduction	185	(2)
Body	187	(1)
Conclusion	187	(1)
Purpose: To Persuade	187	(4)
Constructing the Written or Visual Message	191	(1)
Rehearsing and Delivering the Oral Presentation	192	(1)
Written Proposals and Reports	192	(4)
Definitions and Purposes	193	(1)
Constructing the Written Message	193	(6)
Reports	193	(2)
Proposals	195	(1)
Conclusion	196	(1)
Collaborative Learning Activities	196	(1)
CHAPTER 12 Team Assessment and Evaluation: Members, Processes, Skills, Relationships, and Ethical Considerations	197	(15)
Key Words and Concepts	198	(1)
Career Application	198	(1)
Team Effectiveness Evaluation	199	(11)
CASE STUDY: Developing Responsibility	203	(3)
Evaluation Criteria and Methods for Student Groups	206	(4)
Conclusion	210	(1)
Collaborative Learning Activities	211	(1)
Appendix A Inventory of Team-Member Characteristics	212	(1)
Appendix B Transcript of a Virtual Meeting	213	(6)
Appendix C Chat Session: Group Decision Making	219	(3)
Appendix D Personal Report of Communication Apprehension (PRCA-24)	222	(2)
References	224	(16)
Index	240