Preface | |
Preface | |
Preface | |
Preface | |
Preface | |
Acknowledgments | |
PART I: SETTING ORGANIZATIONAL DIRECTIONS | |
Chapter 1. Leading the Organization | |
Chapter 1. Leading the Organization | |
Chapter 1. Leading the Organization | |
Chapter 1. Leading the Organization | |
Chapter 1. Leading the Organization | |
Dynamic Interaction: Manager, Staff and Situation | |
Flawed Leadership Styles | |
Leadership Competencies | |
Attributes Contributing to Leadership | |
Diagnosing Your leadership Style | |
Questions for Discussion | |
Chapter 2. Strategic Planning | |
Strategic Planning | |
Embracing Change | |
Embracing Change | |
Developing a Strategic Plan | |
Summary of a Strategic Plan Process | |
Questions for Discussion | |
Chapter 3. Designing and Developing Consumer Oriented Programs | |
Designing a Logic Planning Model | |
Developing a Marketing Planning Model | |
Summary of Elements of Good Design | |
Questions for Discussion | |
Chapter 4. Implementing Action Plans | |
Setting Objectives | |
Anticipating Unintended Consequences | |
Managing Change | |
Working Out the Details of a Plan | |
Questions for Discussion | |
Chapter 5. Problem Solving | |
Step 1: Analyzing the Problem | |
Step 2: Considering Alternative Solutions | |
Step 3: Making Decisions | |
Step 4: Monitoring Results | |
Step 5: Making Corrections | |
Questions for Discussion | |
PART II: INCREASING STAFF PRODUCTIVITY | |
Chapter 6. Time Management | |
Diagnosing the Time Problem | |
Planning the Use of Time | |
Combating Time Gobblers | |
Procrastination | |
Questions for Discussion | |
Chapter 7. Finding and Keeping Productive Employees | |
Finding the Right People for the Job | |
Conducting a Nondiscriminatory Interview | |
Developing Staff | |
Structuring the Organization to be Productive | |
Restructuring Jobs | |
Dilemmas about Keeping Good People | |
Questions for Discussion | |
Chapter 8. Managing Employment Challenges | |
Diagnosing Employment Problems | |
Dealing with Legally Protected Employees | |
Taking Corrective Action to Change Behavior | |
Progressive Discipline | |
Handling the Incompetent Employee | |
Chapter 9. Humanizing the Organization | |
Promoting Organizational Values | |
Managing Stress | |
Fostering Diversity | |
Harassment in the Workplace | |
Addressing Complacency and Stagnation | |
Being Sensitive to Inequities | |
Questions for Discussion | |
Chapter 10. Supervising Staff | |
The Pickle in the Middle | |
The Supervisor's Multiple Roles | |
Supervisor's Multiple Roles | |
Delegating | |
Delegating Assignments | |
Applying Motivational Theories to Improve Performance | |
Elements of Good Supervision | |
Supervising Volunteers | |
Questions for Discussion | |
Chapter 11. Appraising and Compensating Performance | |
Appraisal Methods | |
Conducting an Appraisal Conference | |
Compensating Work | |
Symbolic Rewards | |
Questions for Discussion | |
PART III: ENHANCING AGENCY SURVIABILITY | |
Chapter 12. Managing Agency Finances | |
Understanding the Budgeting Process | |
Understanding Types of Income and Expenses | |
Conducting the Budgeting Process | |
Using the Budget as a Management Tool | |
50 Considerations for Reducing Costs | |
Questions for Discussion | |
Chapter 13. Strategic Resource Development I | |
Developing an Integrated Fund Plan | |
Preparing a Case Statement | |
The Annual Campaign | |
Capital Campaigns/ Major Gifts | |
Questions for Discussion | |
Chapter 14. Strategic Resource Development II | |
Planned Giving | |
Seeking Corporate Contributions | |
Electronic Philanthropy | |
Business Ventures | |
Conducting Fundraising Events | |
Questions for Discussion | |
Chapter 15. Preparing Effective Proposals | |
Preliminary Considerations | |
Preparing Proposals | |
Approaching Foundations for Funding | |
The Proposal is One Part of the Process | |
Criteria for Effective Proposals | |
Questions for Discussion | |
Chapter 16. Seeking Funding | |
Types of Foundations | |
Primary Source for Foundation Funding: The Foundation Center | |
Using Foundation Directories | |
Using the FC Search CD-ROM | |
Federal Government Funding | |
State and Local Government Funding | |
Questions for Discussion | |
PART IV: INTERACTING EFFECTIVELY | |
Chapter 17. Making Meetings Productive | |
Considering Whether or Not to Hold a Meeting | |
Making the Best Use of Time | |
Functions of Meetings | |
Dealing with Meeting Problems | |
Questions that Facilitate Discussion | |
Forming a Consensus | |
Using the Group Process to Generate Ideas | |
Recording the Meeting Process | |
Leading a Meeting | |
Chapter 18. Communication and Conflict | |
Factors that Interfere with Good Communication | |
Handling Conflict | |
Persuasive Communication | |
Facilitating Internal Communication | |
Facilitating External Communication | |
Questions for Discussion | |
Chapter 19. Team Building/ Coalition Building | |
Questions | |
The Importance of Team Building | |
Task Forces | |
Coalition Building | |
Questions for Discussion | |
Chapter 20. Working with a Board of Trustees | |
Distinguishing Governance from Management | |
Board Roles and Responsibilities | |
Board | |
Board Structures and Processes | |
Addressing Special Board Issues | |
Summary: Elements of a Well Functioning Board | |
Agency Executive Performance Review | |
Board Self Assessment Review | |
Questions for Discussion | |
Web Sites for Human Service Managers | |
References | |
Index | |
About the Author |
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