Effectively Managing Human Service Organizations

by Ralph Brody

• ISBN13: 9781412904209
• ISBN10: 141290420X
• Edition: 3rd
• Format: Paperback
• Copyright: 2004-07-08
• Publisher: SAGE Publications, Inc

Summary

Now in its Third Edition, Effectively Managing Human Service Organizations continues to provide invaluable advice for achieving managerial success. Ralph Brody dissects and diagnoses common workplace dilemmas, arming practicing managers with the skills to implement positive changes in their organizations. While retaining much of the valuable information from the previous editions, the Third Edition adds up-to-date information and ideas to chapters on developing leadership, planning strategically, solving organizational problems, addressing challenging employee situations, monitoring financial statements, improving internal and external communications, and obtaining funding from private foundations. New to this edition are topics that will make managers even more effective: designing service delivery programs, marketing consumer services, promoting organizational change, developing volunteer programs, and seeking governmental funding. An additional chapter on resource development includes discussion of electronic philanthropy and developing a business plan. The new edition also provides useful Web sites for keeping current on management and fundraising developments. Effectively Managing Human Service Organizations, Third Edition is an excellent resource book for executive directors, middle managers, line supervisors, and graduate students who aspire to work in these roles. It provides both a conceptual framework and essential skills managers need to make their organizations more effective. Easy to read, the book contains hundreds of real-life examples and specific guidance in developing skills necessary to manage large and small organizations.

Table of Contents

Preface

Preface

Preface

Preface

Preface

Acknowledgments

PART I: SETTING ORGANIZATIONAL DIRECTIONS

Chapter 1. Leading the Organization

Chapter 1. Leading the Organization

Chapter 1. Leading the Organization

Chapter 1. Leading the Organization

Chapter 1. Leading the Organization

Dynamic Interaction: Manager, Staff and Situation

Flawed Leadership Styles

Leadership Competencies

Attributes Contributing to Leadership

Diagnosing Your leadership Style

Questions for Discussion

Chapter 2. Strategic Planning

Strategic Planning

Embracing Change

Embracing Change

Developing a Strategic Plan

Summary of a Strategic Plan Process

Questions for Discussion

Chapter 3. Designing and Developing Consumer Oriented Programs

Designing a Logic Planning Model

Developing a Marketing Planning Model

Summary of Elements of Good Design

Questions for Discussion

Chapter 4. Implementing Action Plans

Setting Objectives

Anticipating Unintended Consequences

Managing Change

Working Out the Details of a Plan

Questions for Discussion

Chapter 5. Problem Solving

Step 1: Analyzing the Problem

Step 2: Considering Alternative Solutions

Step 3: Making Decisions

Step 4: Monitoring Results

Step 5: Making Corrections

Questions for Discussion

PART II: INCREASING STAFF PRODUCTIVITY

Chapter 6. Time Management

Diagnosing the Time Problem

Planning the Use of Time

Combating Time Gobblers

Procrastination

Questions for Discussion

Chapter 7. Finding and Keeping Productive Employees

Finding the Right People for the Job

Conducting a Nondiscriminatory Interview

Developing Staff

Structuring the Organization to be Productive

Restructuring Jobs

Dilemmas about Keeping Good People

Questions for Discussion

Chapter 8. Managing Employment Challenges

Diagnosing Employment Problems

Dealing with Legally Protected Employees

Taking Corrective Action to Change Behavior

Progressive Discipline

Handling the Incompetent Employee

Chapter 9. Humanizing the Organization

Promoting Organizational Values

Managing Stress

Fostering Diversity

Harassment in the Workplace

Addressing Complacency and Stagnation

Being Sensitive to Inequities

Questions for Discussion

Chapter 10. Supervising Staff

The Pickle in the Middle

The Supervisor's Multiple Roles

Supervisor's Multiple Roles

Delegating

Delegating Assignments

Applying Motivational Theories to Improve Performance

Elements of Good Supervision

Supervising Volunteers

Questions for Discussion

Chapter 11. Appraising and Compensating Performance

Appraisal Methods

Conducting an Appraisal Conference

Compensating Work

Symbolic Rewards

Questions for Discussion

PART III: ENHANCING AGENCY SURVIABILITY

Chapter 12. Managing Agency Finances

Understanding the Budgeting Process

Understanding Types of Income and Expenses

Conducting the Budgeting Process

Using the Budget as a Management Tool

50 Considerations for Reducing Costs

Questions for Discussion

Chapter 13. Strategic Resource Development I

Developing an Integrated Fund Plan

Preparing a Case Statement

The Annual Campaign

Capital Campaigns/ Major Gifts

Questions for Discussion

Chapter 14. Strategic Resource Development II

Planned Giving

Seeking Corporate Contributions

Electronic Philanthropy

Business Ventures

Conducting Fundraising Events

Questions for Discussion

Chapter 15. Preparing Effective Proposals

Preliminary Considerations

Preparing Proposals

Approaching Foundations for Funding

The Proposal is One Part of the Process

Criteria for Effective Proposals

Questions for Discussion

Chapter 16. Seeking Funding

Types of Foundations

Primary Source for Foundation Funding: The Foundation Center

Using Foundation Directories

Using the FC Search CD-ROM

Federal Government Funding

State and Local Government Funding

Questions for Discussion

PART IV: INTERACTING EFFECTIVELY

Chapter 17. Making Meetings Productive

Considering Whether or Not to Hold a Meeting

Making the Best Use of Time

Functions of Meetings

Dealing with Meeting Problems

Questions that Facilitate Discussion

Forming a Consensus

Using the Group Process to Generate Ideas

Recording the Meeting Process

Leading a Meeting

Chapter 18. Communication and Conflict

Factors that Interfere with Good Communication

Handling Conflict

Persuasive Communication

Facilitating Internal Communication

Facilitating External Communication

Questions for Discussion

Chapter 19. Team Building/ Coalition Building

Questions

The Importance of Team Building

Task Forces

Coalition Building

Questions for Discussion

Chapter 20. Working with a Board of Trustees

Distinguishing Governance from Management

Board Roles and Responsibilities

Board

Board Structures and Processes

Addressing Special Board Issues

Summary: Elements of a Well Functioning Board

Agency Executive Performance Review

Board Self Assessment Review

Questions for Discussion

Web Sites for Human Service Managers

References

Index

About the Author