Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
Purchase Benefits
What is included with this book?
List of Tables and Figures | |
Foreword | |
Acknowledgments | |
Emotional Labor and Public Service | |
The Disconnect Between Public Administration Theory and Practice | |
Governance, Demanding Publics, and Citizen Satisfaction | |
I'll Know It When I See It: Emotional Labor, Verbal Judo, and Artful Affect | |
Burnout Versus Making a Difference: The Costs and Benefits of Emotion Work | |
Do Human Resource Practices Recognize Emotional Labor? | |
Pay Inequity as the Penalty of Emotion Work | |
Emotion Work Present and Future: Trends in Relational Occupations | |
Implications for Theory, Research, and Practice | |
GNM Emotional Labor Questionnaire | |
Research Design | |
Variables for Regression Analysis | |
Emotional Labor Scales | |
Description of Job Occupants | |
Factors Used in Analysis | |
Bibliography | |
Index | |
About the Authors | |
Table of Contents provided by Ingram. All Rights Reserved. |
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.