Equipped to Lead: Managing People, Partners, Processes, and Performance

by Sanders, Dan; Walters, Galen

• ISBN13: 9780071591003
• ISBN10: 0071591001
• Edition: 1st
• Format: Hardcover
• Copyright: 2008-07-28
• Publisher: McGraw-Hill Education

Summary

Unless you manage a hook-and-ladder company, your workday shouldn't be spent putting out fires. Yet leaders often spend most of their time running from crisis to crisis.In his groundbreakingNew York TimesbestsellerBuilt to Serve, United Supermarkets CEO Dan Sanders showed how putting profi ts before people encourages organizational chaos, saps motivation, stifles innovation, and undercuts competitiveness. He also unveiled a revolutionary peoplecentered business model championed by United and challenged other business leaders to put the human factor first.In this follow-up to that inspirational bestseller, Dan and coauthor Galen Walters provide the tools needed to put the people-first model to work in your company. You'll master the 4Ps critical to long-term success: People, Process, Partners, and Performance. And you will create an organization that puts front-line people before bottom-line profits, allowing you and your organization to profit more than you ever thought possible.Equipped to Leadgives you tools to create an organization where ROIH (return on investment in humanity) drives the bottom line The Employee Satisfaction Ratio is a key component of every P&L statement Workplace chaos is transformed into a creative corporate culture Employees are equipped for higher levels of successWhether you lead a sprawling international conglomerate or a staff of thirty, using the proven tools and techniques inEquipped to Leadwill help you and your organization realize maximum potentialin your people, in your performance, and in your profits.

Author Biography

Dan J. Sanders is CEO of United Supermarkets, winner of the National Torch Award for Marketplace Ethics, and cofounder of The Center for Corporate Culture.

Galen Walters is senior partner and founder of Go Think!, a marketing transition and guidance firm, and founder of adplex.

Table of Contents

Foreword	p. ix
Preface	p. xv
Acknowledgments	p. xxi
Introduction	p. 1
Real Pervasive Chaos	p. 13
Contained Passion, Regrettably	p. 33
Call to Order!	p. 51
People, Human Beings	p. 69
Process: Blocking and Tackling	p. 89
Partners: Human Beings, Too	p. 105
Performance (Yes, Profit)	p. 125
Call to Action!	p. 143
Measurements That Matter	p. 161
Success and Wellness	p. 179
Failure Is Not an Option	p. 197
Success Stories-Real Inspiration	p. 213
Afterword	p. 227
Index	p. 233
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