Essential Interviewing A Programmed Approach to Effective Communication (with InfoTrac)

by Evans, David R.; Hearn, Margaret T.; Uhlemann, Max R.; Ivey, Allen E.

• ISBN13: 9780534558482
• ISBN10: 0534558488
• Edition: 6th
• Format: Paperback
• Copyright: 2003-07-10
• Publisher: Brooks Cole

Summary

1. Programming a Foundation for Learning. 2. Attending Behavior. 3. Effective Questioning. 4. Reflecting Content. 5. Reflecting Feeling. 6. Developing an Individual Style. 7. Communicating Feeling and Immediacy. 8. Confronting. 9. Self-Disclosing. 10. Information Giving. 11. Interpreting. 12. Structuring for Information and Action. 13. Enlisting Cooperation. 14. Putting it All Together. Additional Resources. Index.

Table of Contents

Programming a Foundation for Learning	1	(24)
Making Decisions during an Interview	2	(2)
Steps toward Clarifying the Interviewing Process	4	(4)
Microcounseling and the Single-Skills Approach	8	(4)
Theories of Counseling and the Microskills	12	(1)
Using This Book	13	(3)
An Overview of the Skills Covered in This Book	16	(3)
Multicultural and Gender Issues in Interviewing	19	(4)
References	23	(1)
InfoTrac® College Edition Keyword Search Terms	24	(1)
Codes of Ethics on the Internet	24	(1)
Attending Behavior	25	(18)
Review Questions	37	(1)
Points to Remember about Attending Behavior	38	(1)
Activity Unit 2.1	39	(1)
Activity Unit 2.2	39	(2)
Cultural Considerations	41	(1)
InfoTrac® College Edition Keyword Search Terms	42	(1)
Effective Questioning	43	(18)
Review Questions	55	(1)
Points to Remember about Effective Questioning	56	(1)
Activity Unit 3.1	57	(1)
Activity Unit 3.2	58	(1)
Cultural Considerations	59	(1)
InfoTrac® College Edition Keyword Search Terms	60	(1)
Reflecting Content	61	(18)
Review Questions	73	(1)
Points to Remember about Paraphrasing	74	(1)
Points to Remember about Summarizing	75	(1)
Activity Unit 4.1	75	(1)
Activity Unit 4.2	76	(1)
Cultural Considerations	77	(1)
InfoTrac® College Edition Keyword Search Terms	78	(1)
Reflecting Feeling	79	(20)
Review Questions	93	(1)
Points to Remember about Reflecting Feeling	94	(1)
Activity Unit 5.1	95	(1)
Activity Unit 5.2	96	(1)
Cultural Considerations	97	(1)
InfoTrac® College Edition Keyword Search Terms	97	(2)
Developing an Individual Style	99	(24)
Review Questions	115	(1)
Points to Remember about Integrating Skills	116	(1)
Activity Unit 6.1	116	(2)
Activity Unit 6.2	118	(3)
Cultural Considerations	121	(1)
InfoTrac® College Edition Keyword Search Terms	121	(2)
Communicating Feeling and Immediacy	123	(20)
Review Questions	137	(1)
Points to Remember about Communicating Feeling and Immediacy	138	(1)
Activity Unit 7.1	139	(1)
Activity Unit 7.2	140	(1)
Cultural Considerations	141	(2)
Confronting	143	(18)
Review Questions	156	(1)
Points to Remember about Confronting	157	(1)
Activity Unit 8.1	158	(1)
Activity Unit 8.2	159	(1)
Cultural Considerations	160	(1)
InfoTrac® College Edition Keyword Search Terms	160	(1)
Self-Disclosing	161	(12)
Review Questions	168	(1)
Points to Remember about Self-Disclosing	169	(1)
Activity Unit 9.1	169	(1)
Activity Unit 9.2	170	(1)
Cultural Considerations	171	(1)
InfoTrac® College Edition Keyword Search Terms	172	(1)
Information Giving	173	(22)
Review Questions	189	(1)
Points to Remember about Information Giving	190	(1)
Activity Unit 10.1	191	(1)
Activity Unit 10.2	192	(1)
Cultural Considerations	193	(1)
InfoTrac® College Edition Keyword Search Terms	193	(2)
Interpreting	195	(16)
Review Questions	207	(1)
Points to Remember about Interpreting	207	(1)
Activity Unit 11.1	208	(1)
Activity Unit 11.2	209	(1)
Cultural Considerations	210	(1)
InfoTrac® College Edition Keyword Search Terms	210	(1)
Structuring for Information and Action	211	(22)
Review Questions	226	(1)
Points to Remember about Structuring	227	(1)
Activity Unit 12.1	227	(1)
Activity Unit 12.2	228	(3)
Cultural Considerations	231	(1)
InfoTrac® College Edition Keyword Search Terms	232	(1)
Enlisting Cooperation	233	(28)
Review Questions	255	(1)
Points to Remember about Enlisting Cooperation	256	(1)
Activity Unit 13.1	256	(1)
Activity Unit 13.2	257	(2)
Cultural Considerations	259	(1)
InfoTrac® College Edition Keyword Search Terms	259	(2)
Putting It All Together	261	(28)
Points to Remember about Integrating the Skills	283	(1)
Activity Unit 14.1	283	(1)
Activity Unit 14.2	284	(2)
Cultural Considerations	286	(1)
InfoTrac® College Edition Keyword Search Terms	286	(1)
Final Thoughts	286	(3)
Additional Resources	289	(2)
Index	291