Essentials of Business Ethics : Creating an Organization of High Integrity and Superior Performance

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  • Edition: 1st
  • Format: Paperback
  • Copyright: 2009-05-04
  • Publisher: Wiley

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The essential guide to creating an organization ofhigh integrity and superior performanceWith the high-profile corporate scandals that have taken place in recent years, corporate ethics are more important to a business than ever before. The failure of ethical leadership in an organization is very destructive-it demoralizes the workforce, breeds public distrust, and ultimately results in organizational decay.Based on more than two decades of consulting, teaching, and research, Denis Collins's Essentials of Business Ethics is designed with appreciation for your demanding professional obligations, with easy-to-find, at-your-fingertips information. Its nuts-and-bolts presentation provides you with practical "how-to" examples and best practices on every area of managing ethics inside your organization in a handy, concise format.This brief yet powerful guide presents executives and leaders with timely discussion on:Human nature and unethical behavior in organizationsDetermining the ethics of job candidatesThe differences between a Code of Ethics and a Code of ConductThe best practices for managing diversityUsing Management-by-Objectives to establish work goals that encourage ethical behaviorPerformance appraisals that reward ethical behaviorsAligning community outreach with the company's mission and assetsHandling the environmental change processHow to manage three internal communication mechanisms for employees to report potentially unethical or illegal behaviors: an Ethics & Compliance Office, Ombudsman, and Ethics HotlinesProviding a five-step ethics job-screen process and an ethical decision-making framework, as well as guidelines for conducting a variety of business ethics workshops, Essentials of Business Ethics is the only guide you will need containing all the relevant facts on business ethics, all in one place.

Author Biography

Denis Collins, PhD, is a tenured Professor of Business at Edgewood College and teaches in the areas of business ethics, management, leadership, and organization behavior. Considered a leader among business ethics professors, Dr. Collins serves on the editorial boards of Journal of Business Ethics, Journal of Academic Ethics, and Encyclopedia of Business Ethics and Society and has published numerous books and articles in the areas of social philosophy, participatory management, business ethics, and service learning.

Table of Contents

Forewordp. xiii
Prefacep. xvii
About the Web Sitep. xxiii
Acknowledgmentsp. xxv
Backgroundp. 1
Human Nature and Unethical Behavior in Organizationsp. 3
Daily Occurrence of Ethical Dilemmasp. 4
Competitive Advantages of Ethical Organizationsp. 7
Managing Morally Imperfect Peoplep. 11
What Is the Extent of Unethical Behaviors at Work?p. 12
What Types of Organizations and Operational Areas Have Ethical Problems?p. 13
Why Do Good People Behave Unethically?p. 13
What Are the Costs of Unethical Behaviors?p. 14
What Is Human Nature?p. 16
Summaryp. 17
Notesp. 17
The Ethical Foundation of Capitalism and the Optimal Ethics Systems Modelp. 19
Adam Smith's Capitalism and Business Ethicsp. 20
Federal Sentencing Guidelinesp. 24
The Optimal Ethics Systems Modelp. 28
Summaryp. 31
Notesp. 32
Getting Everyone on Boardp. 33
Hiring Ethical Peoplep. 35
The Five-Step Ethics Job Screen Processp. 36
Summaryp. 55
Notesp. 56
Codes of Ethics and Codes of Conductp. 59
Difference Between a Code of Ethics and a Code of Conductp. 60
Importance of Code Expectations and Awarenessp. 61
Prevalence of Codes of Ethics and Conductp. 62
Code of Ethics Contentp. 63
Code of Conduct Contentp. 65
Effective Codesp. 67
Annual Code of Ethics Assessmentp. 70
Summaryp. 74
Notesp. 75
Ethical Decision-Making Frameworkp. 77
Rotary International's Four-Way Testp. 78
Raytheon's Ethics Quick Testp. 78
The Ethics Decision-Making Frameworkp. 79
The Five Ethical Theoriesp. 81
Persuading Othersp. 91
Ten "Ethical Hazard Approaching" Signsp. 94
Summaryp. 95
Notesp. 95
Ethics Trainingp. 97
Extent of Ethics Trainingp. 98
Who to Trainp. 99
Web-Based Ethics Trainingp. 100
Facilitating an Ethics Discussionp. 100
Ethics Training Optionsp. 101
Assessing the Ethics Training Workshopsp. 123
Summaryp. 124
Notesp. 124
Respecting Employee Diversityp. 127
Competitive Advantages of Diversity Managementp. 128
Four Layers of Diversityp. 130
Implementing a Diversity Initiativep. 133
Best Operational Practices for Managing Diversityp. 135
Diversity Training Problems and Solutionsp. 137
Diversity Discussion Guidelinesp. 139
Diversity Training Exercisesp. 140
Summaryp. 150
Notesp. 151
Daily Internal Operationsp. 153
Ethics Reporting Systemsp. 155
Undesirable Employee Reactions to Ethical Issuesp. 156
Ethics & Compliance Officer (ECO)p. 157
Ombudsmanp. 161
Assist Linesp. 165
Whistleblowingp. 168
Summaryp. 173
Notesp. 173
Ethical Leadership, Work Goals, and Performance Appraisalsp. 177
Managers as Ethical Role Modelsp. 178
Great Place to Work® Dimensionsp. 180
Virtues and Leadership Practicesp. 181
Work Goalsp. 183
Performance Appraisalsp. 190
Collection and Evaluation Issuesp. 195
Performance Appraisal Feedbackp. 197
Disciplining Work Rule Violationsp. 198
Forgivenessp. 201
Summaryp. 202
Notesp. 203
Empowering Ethical Employeesp. 205
Go-Getters, Fence-Sitters, and Adversarialsp. 206
Effective Teamsp. 212
Systematic Team Problem-Solving Processp. 212
Connecting Employees to the Mission-Appreciative Inquiryp. 217
Daily Performance Reflectionsp. 220
Scanlon-Type Gainsharing Plansp. 221
Open Book Managementp. 223
Profit Sharingp. 224
Stock Optionsp. 225
Employee Stock Option Plans (ESOPs)p. 226
Cooperativesp. 227
Summaryp. 228
Notesp. 229
Being a Good Citizenp. 231
Environmental Managementp. 233
Competitive Advantages of Being Eco-Friendlyp. 234
Managing the Environmental Change Processp. 237
Environmental Management System (EMS)p. 241
Environmental Risk Assessmentp. 243
The Natural Step (TNS) Framework and Cost Reductionsp. 247
Product Packaging and Designp. 250
Green Buildingsp. 251
Environmental Performance Indicatorsp. 253
Sustainability Reportingp. 255
Summaryp. 256
Notesp. 257
Community Outreach and Respectp. 259
Business Case for Community Involvementp. 260
What to Givep. 262
Giving to Whom?p. 268
Team Building and Project Management Training Opportunitiesp. 276
Community Involvement Management Processp. 276
Community Reputation Assessmentp. 278
Social Performance Reportingp. 279
Summaryp. 281
Notesp. 284
Indexp. 287
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