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Part One: Management and Managers
Chapter One The Management Process Today
Appendix A: History of Management Thought
Chapter Two Values, Attitudes, Emotions, and Culture: The Manager as a Person
Part two The Environment of Management
Chapter Three Managing Ethics and Diversity
Chapter Four Managing in the Global Environment
Part three Planning, Decision Making, and Competitive Advantage
Chapter Five Decision Making, Learning, and Creativity
Chapter Six Planning, Strategy, and Competitive Advantage
Part Four Organizing and Change
Chapter Seven Designing Organizational Structure
Chapter Eight Organizational Control and Change
Part Five Leading Individuals and Groups
Chapter Nine Motivation
Chapter Ten Leaders and Leadership
Chapter Eleven Effective Team Management
Chapter Twelve Building and Managing Human Resources
Part Six Controlling Essential Activities and Processes
Chapter Thirteen Effective Communication
Chapter Fourteen Operations Management: Managing Operations and Processes
Appendix B: Career Development
