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9780324321104

Essentials Of Management

by
  • ISBN13:

    9780324321104

  • ISBN10:

    0324321104

  • Edition: 7th
  • Format: Paperback
  • Copyright: 2005-01-03
  • Publisher: South-Western College Pub
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List Price: $279.99

Summary

Learn to apply the basic principles of management with ESSENTIALS OF MANAGEMENT! Using a functional approach, this management text gives you the tools you need to be successful in this course and in your career. See how management skills are applied in the workplace with features such as Manager in Action and Organization in Action that present a portrait of how specific individuals or organizations practice various aspects of management. Examples and activities found throughout help you develop the skills you need to manage, lead, and compete in today?s world.

Table of Contents

The Manager's Job
1(32)
Who Is a Manager?
2(2)
Types of Managers
4(2)
The Process of Management
6(3)
The Seventeen Managerial Roles
9(6)
Five Key Managerial Skills
15(2)
Development of Managerial Skills
17(1)
The Manager as an Integrator of Five Mindsets
18(2)
The Evolution of Management Thought
20(7)
Summary
27(6)
International Management and Cultural Diversity
33(36)
International Management
34(7)
Challenges Facing the Global Managerial Worker
41(5)
Methods of Entry Into World Markets
46(3)
Success Factors in the Global Marketplace
49(5)
The Scope and Competitive Advantage of Managing Diversity
54(4)
Organizational Practices to Encourage Diversity
58(4)
Summary
62(7)
Information Technology and e-Commerce
69(32)
Information Technology and the Manager's Job
70(2)
The Positive and Negative Consequences of Information Technology
72(9)
The Impact of the Internet on Customer and Other External Relationships
81(6)
The Effects of the Internet on Internal Operations
87(4)
Success Factors in an E-Business
91(1)
Summary
92(9)
Ethics and Social Responsibility
101(34)
Business Ethics
102(12)
Social Responsibility
114(10)
Benefits Derived From Ethics and Social Responsibility
124(3)
Summary
127(8)
Essentials of Planning
135(32)
The Contribution of Planning
136(1)
A General Framework for Planning
137(4)
Strategic Planning and Business Strategies
141(5)
The Development of Business Strategy
146(12)
Operating Plans, Policies, Procedures, and Rules
158(2)
Management By Objectives: A System of Planning and Review
160(2)
Summary
162(5)
Problem Solving and Decision Making
167(38)
Nonprogrammed Versus Programmed Decisions
168(2)
Steps In Problem Solving and Decision Making
170(3)
Bounded Rationality and Influences on Decision Making
173(8)
Creativity and Innovation In Managerial Work
181(12)
Group Problem Solving and Decision Making
193(7)
Summary
200(5)
Quantitative Techniques for Planning and Decision Making
205(28)
Forecasting Methods
206(4)
Gantt Charts and Milestone Charts
210(2)
Program Evaluation and Review Technique (PERT)
212(5)
Break-Even Analysis
217(2)
Decision Trees
219(1)
Inventory Control Techniques
220(6)
Pareto Diagrams for Problem Identification
226(1)
Summary
227(6)
Job Design and Work Schedules
233(28)
Basic Concepts of Job Design
234(9)
Job Involvement, Enlargement, and Rotation
243(1)
Job Crafting and Job Design
244(2)
Ergonomics and Job Design
246(2)
Modified Work Schedules and Job Design
248(8)
Summary
256(5)
Organization Structure, Culture, and Change
261(36)
Bureaucracy as a Form of Organization
262(2)
Departmentalization
264(4)
Modifications of The Bureaucratic Organization
268(6)
Delegation, Empowerment, and Decentralization
274(3)
Organizational Culture
277(7)
Managing Change
284(5)
Summary
289(8)
Staffing and Human Resource Management
297(36)
The Staffing Model
298(1)
Legal Aspects of Staffing
299(2)
Strategic Human-Resource Planning
301(1)
Recruitment
302(4)
Selection
306(10)
Orientation, Training, and Development
316(4)
Performance Evaluation
320(4)
Compensation
324(3)
Summary
327(6)
Leadership
333(36)
The Link Between Leadership and Management
334(1)
The Leadership Use of Power and Authority
335(5)
Characteristics, Traits, and Behaviors of Effective Leaders
340(8)
Leadership Styles
348(7)
Transformational and Charismatic Leadership
355(4)
The Leader as a Mentor
359(1)
Leadership Skills
360(1)
Summary
361(8)
Motivation
369(36)
The Relationship Among Motivation, Performance, and Commitment
371(1)
Motivation Through Need Satisfaction
372(8)
Motivation Through Goal Setting
380(3)
Behavior Modification
383(5)
Motivation Through Financial Incentives
388(6)
Expectancy Theory of Motivation
394(3)
Summary
397(8)
Communication
405(36)
The Communication Process
406(3)
Nonverbal Communication in Organizations
409(3)
Organizational Channels and Directions of Communication
412(5)
Barriers to Communication
417(5)
Overcoming Barriers to Communication
422(8)
How to Conduct an Effective Meeting
430(2)
Organizational Politics and Interpersonal Communication
432(4)
Summary
436(5)
Teams, Groups, and Teamwork
441(36)
Types of Teams and Groups
442(8)
Characteristics of Effective Work Groups
450(5)
Stages of Group Development
455(2)
Managerial Actions for Building Teamwork
457(2)
Being an Effective Team Player
459(3)
Potential Contributions and Problems of Teams and Groups
462(3)
Resolving Conflict Within Teams and Groups
465(5)
Summary
470(7)
Essentials of Control
477(34)
Controlling and the Other Management Functions
478(1)
Types and Strategies of Control
479(2)
Steps In the Control Process
481(5)
Nonbudgetary Control Techniques
486(1)
Budgets and Budgetary Control Techniques
487(8)
Managing Cash Flow and Cost Cutting
495(5)
Information Systems and Control
500(3)
Characteristics of Effective Controls
503(3)
Summary
506(5)
Managing Ineffective Performers
511(32)
Factors Contributing to Ineffective Performance
513(5)
The Control Model for Managing Ineffective Performers
518(9)
Coaching and Constructive Criticism
527(2)
Employee Discipline
529(4)
Dealing With Difficult People, Including Cynics and Codependents
533(4)
Termination
537(1)
Summary
538(5)
Enhancing Personal Productivity and Managing Stress
543(30)
Improving Your Work Habits and Time Management
544(10)
Understanding and Reducing Procrastination
554(3)
The Nature of Stress and Burnout
557(6)
Stress Management Techniques
563(5)
Summary
568(5)
Glossary 573(10)
Index 583

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