Essentials of Skilled Helping Managing Problems, Developing Opportunities (with Skilled Helping Around the World: Addressing Diversity and Multiculturalism Booklet)

by Egan, Gerard

• ISBN13: 9780495004875
• ISBN10: 0495004871
• Edition: 1st
• Format: Paperback
• Copyright: 2005-08-15
• Publisher: Cengage Learning

Summary

Short, inexpensive, and thorough! Sounds like the perfect textbook. ESSENTIALS OF SKILLED HELPING: MANAGING PROBLEMS, DEVELOPING OPPORTUNITIES shows you how to both address conflicts and create opportunities at the same time. And because it's packed with case studies and written in a simple style, this helping textbook is easy to use as well as informative. Plus, it's loaded with study tools to help you make sure that you've absorbed all the valuable material that you'll need for your career as a helper.

Table of Contents

PART ONE Laying the Groundwork	1	(44)
Introduction to Helping	2	(23)
Introduction: The Nature and Purpose of Helping	3	(8)
An Overview of the Skilled Helper Model	11	(11)
Moving from Smart to Wise: Managing the Shadow Side of Helping	22	(2)
Exercises on Personalizing	24	(1)
The Helping Relationship and the Values That Drive It	25	(20)
The Helping Relationship	26	(1)
Values As Guides and Drivers	27	(2)
Key Values in Helping: Respect, Empathy, Genuineness, Self-Responsibility, and a Bias toward Action	29	(11)
Shadow-Side Realities in the Helping Relationship	40	(2)
Exercises On Personalizing	42	(3)
PART TWO The Therapeutic Dialogue	45	(122)
The Basics of Communication: Tuning in to Clients and Active Listening	46	(28)
The Importance of Dialogue in Helping	47	(2)
Tuning In to Clients: The Importance of Empathic Presence	49	(4)
Active Listening: The Foundation of Understanding	53	(12)
Processing What You Hear: The Thoughtful Search for Meaning	65	(4)
Listening to Yourself: The Helper's Internal Conversation	69	(1)
The Shadow Side of Listening to Clients	70	(3)
Exercises on Personalizing	73	(1)
Communicating Empathy and Checking Understanding	74	(24)
The Three Dimensions of Responding Skills: Perceptiveness, Know-How, and Assertiveness	75	(2)
Sharing Empathic Highlights: Communicating Understanding to Clients	77	(8)
Principles for Sharing Highlights	85	(7)
Tactics for Communicating Highlights	92	(1)
The Shadow Side of Sharing Empathic Highlights	93	(3)
The Importance of Empathic Relationships	96	(1)
Exercises on Personalizing	97	(1)
The Art of Probing and Summarizing	98	(20)
Using Prompts and Probes Effectively	99	(12)
The Art of Summarizing: Providing Focus and Direction	111	(3)
The Shadow Side of Communication Skills	114	(3)
Exercises on Personalizing	117	(1)
Helping Clients Challenge Themselves	118	(23)
Challenge: The Basic Concept	119	(11)
Blind Spots	130	(4)
Linking Challenge to Action	134	(3)
The Shadow Side of Challenging	137	(3)
Exercises on Personalizing	140	(1)
Challenging Skills and the Wisdom Needed to Use Them Well	141	(26)
Specific Challenging Skills	142	(15)
From Smart to Wise: Guidelines for Effective Challenging	157	(5)
Linking Challenge to Action	162	(1)
Challenge and the Shadow Side of Helpers	163	(3)
Exercises on Personalizing	166	(1)
PART THREE The Stages and Tasks of the Helping Model	167	(128)
Stage I: Helping Clients Tell Their Stories: An Introduction to Stage I	168	(36)
An Introduction to Stage I	169	(1)
Task 1: Help Clients Tell Their Stories: ``What Are My Concerns?''	170	(18)
Task 2: Help Clients Develop New Perspectives and Reframe Their Stories: ``What Am I Overlooking or Avoiding?''	188	(4)
Task 3: Help Clients Achieve Leverage by Working on Issues That Make a Difference: ``What Will Help Me Most?''	192	(11)
Exercises on Personalizing	203	(1)
Stage II: Helping Clients Identify, Choose, and Shape Problem-Managing Goals	204	(40)
The Preferred Picture: ``What Do I Need and Want?''	205	(6)
Task 1: Help Clients Discover Possibilities for a Better Future: ``What Would My Life Look Like If It Were Better?''	211	(11)
Task 2: Help Clients Craft Problem-Managing Goals: ``What Solutions Are Best for Me?''	222	(12)
Task 3: Help Clients Find the Incentives to Commit Themselves to a Better Future: ``What Am I Willing to Pay for What I Want?''	234	(6)
Stage II and Action	240	(1)
The Shadow Side of Goal Setting	241	(2)
Exercises on Personalizing	243	(1)
Stage III: Helping Clients Develop Strategies and Plans for Accomplishing Goals	244	(30)
Introduction to Stage III	245	(1)
Task 1: Help Clients Review Possible Strategies to Achieve Goals: ``What Strategies Will Help Me Get What I Want?''	246	(6)
Task 2: Help Clients Choose Strategies That Best Fit Their Resources: ``What Courses of Action Make Most Sense for Me?''	252	(9)
Task 3: Help Clients Pull Strategies Together into a Manageable Plan: ``How Do I Put Everything Together and Move Forward?''	261	(12)
Exercises on Personalizing	273	(1)
The Action Arrow: Helping Clients Overcome Obstacles, Execute Plans, and Get Results	274	(21)
Obstacles to Change	275	(5)
Helping Clients Become Change Agents in Their Own Lives	280	(8)
Getting Along Without a Helper	288	(2)
An Amazing Case of Resilience and Perseverance	290	(1)
The Shadow Side of Self Change	291	(2)
Exercises on Personalizing	293	(2)
References	295	(8)
Name Index	303	(2)
Subject Index	305