Exemplary Performance Driving Business Results by Benchmarking Your Star Performers

by Elliott, Paul H.; Folsom, Alfred C.

• ISBN13: 9781118204207
• ISBN10: 1118204204
• Edition: 1st
• Format: Hardcover
• Copyright: 2013-01-29
• Publisher: Jossey-Bass
• More Book Details

Summary

The use of internal star performers is often overlooked ; the assumption is that you can't capture the subtle differences and, if you did capture them, you wouldn't know how to leverage those differences. In the meantime, millions are spent on benchmarking other companies, often from other industries. When a company brings back the ;lessons learned' from a benchmarking experience, it is often difficult or impossible for the company to take what it has learned and implement these insights within its own culture. This book offers a much better and ultimately more productive alternative to these benchmarking exercises.   The book offers HR, OD, business leaders and their organizations a proven methodology for building an ever-expanding pool of higher performing individuals and teams. The book clearly demonstrates how star performers are identified, what organizations need to do to capture the high performance attributes of these employees, and finally how to disseminate this valuable information so that other individual performers and teams can use it to boost their own performance. Part One: Capturing Internal Benchmarks/Creating Profiles of Excellence Chapter 1: Exemplary Performance ; The Value Proposition Chapter 2: What Makes Them Tick - How Exemplary Performers Consistently Exceed Expectations? Chapter 3: ;A ; Performers and ;A ; Positions Chapter 4: How do you Select Exemplary Teams and Individuals? Chapter 5: How do you Capture Internal Benchmarks?   Part Two: Shifting the Performance Curve ; Designing High Performance Work Systems Chapter 6: Execution: How to diffuse the Profiles of Excellence across the workforce Chapter 7: You Get What You Expect and What You Inspect - Clarifying Expectations and Providing Accountability Chapter 8: Getting Round Pegs in the Round Holes ; Selecting and Assigning for Success Chapter 9: Great Job! ; Recognition and Rewards Chapter 10: How to Succeed in Business by Really Trying ; Motivation and Directed Practice Chapter 11: So that's How You Do It! ; Just in Time Skills, Knowledge and Execution Chapter 12: Barrier-Free Work Systems

Author Biography

Part One: Capturing Internal Benchmarks/Creating Profiles of Excellence.

Chapter 1: Exemplary Performance – The Value Proposition.

Chapter 2: What Makes Them Tick - How Exemplary Performers Consistently Exceed Expectations?

Chapter 3: "A" Performers and "A" Positions.

Chapter 4: How do you Select Exemplary Teams and Individuals?

Chapter 5: How do you Capture Internal Benchmarks?

Part Two: Shifting the Performance Curve – Designing High Performance Work Systems.

Chapter 6: Execution: How to diffuse the Profiles of Excellence across the workforce.

Chapter 7: You Get What You Expect and What You Inspect - Clarifying Expectations and Providing Accountability.

Chapter 8: Getting Round Pegs in the Round Holes – Selecting and Assigning for Success.

Chapter 9: Great Job! – Recognition and Rewards.

Chapter 10: How to Succeed in Business by Really Trying – Motivation and Directed Practice.

Chapter 11: So that's How You Do It! – Just in Time Skills, Knowledge and Execution.

Chapter 12: Barrier-Free Work Systems.

Table of Contents

Part One: Capturing Internal Benchmarks/Creating Profiles of Excellence

Chapter 1: Exemplary Performance – The Value Proposition

Chapter 2: What Makes Them Tick - How Exemplary Performers Consistently Exceed Expectations?

Chapter 3: "A" Performers and "A" Positions

Chapter 4: How do you Select Exemplary Teams and Individuals?

Chapter 5: How do you Capture Internal Benchmarks?

Part Two: Shifting the Performance Curve – Designing High Performance Work Systems

Chapter 6: Execution: How to diffuse the Profiles of Excellence across the workforce

Chapter 7: You Get What You Expect and What You Inspect - Clarifying Expectations and Providing Accountability

Chapter 8: Getting Round Pegs in the Round Holes – Selecting and Assigning for Success

Chapter 9: Great Job! – Recognition and Rewards

Chapter 10: How to Succeed in Business by Really Trying – Motivation and Directed Practice

Chapter 11: So That's How You Do It! – Just in Time Skills, Knowledge and Execution

Chapter 12: Barrier-Free Work Systems