Faster Cheaper Better

by HAMMER, MICHAELHERSHMAN, LISA

• ISBN13: 9780307453792
• ISBN10: 0307453790
• eBook ISBN(s): 9780307459794
• Format: Hardcover
• Copyright: 2010-12-28
• Publisher: Crown Business
• More Book Details
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Summary

A bold and revolutionary thinkerrs"s legacy for how business can meet the greatest economic challenge in decades... Itrs"s no secret: everyone knows that the way most companies do things is screwed up. Surprisingly, though, herein lays the biggest opportunity for improving growth and profitability in a world in which consumers are tapped out and competition is coming from the devastating combination of low-wage countries with high skills. For more than a decade, following his landmarkReengineering the Corporation,Michael Hammer did "deep dives" into the processes of companies in every imaginable business-from oil refineries to software developers, factories, retailers, and hospitals-to understand the nuts and bolts ofhowthey do their work, and then to advise them how to do it differently to become faster, cheaper, better. The results were the right product, at the right time, with the right price and quality-businesses that not only ate the competitionsrs" lunch but their breakfast and dinner, too. The research and passion Dr. Hammer brought to this book have been ably carried on, following his tragic and unexpected death in 2008, by his colleague, Lisa Hershman, now the CEO of Hammer and Company. Looking at a company's operations not in terms of piecemeal fragments of work performed in a slew of isolated functional departments but as large-scale holistic work units transformed many companies, enabling them to meet the unique challenges of our time. The late DR. MICHAEL HAMMER wasthe coauthor ofReengineering the Corporationand the author ofThe Agenda. LISA W. HERSHMAN is the CEO of Hammer and Company.

Table of Contents

Foreword	p. 1
Introduction: The Rise and Fall of Corporate Heroes	p. 7
Design: From the Worm's-Eye View to the Bird's-Eye View: The Principles of Designing Processes	p. 27
Measure for Measure: Getting Process Metrics Right	p. 67
Taking Ownership: Creating a New Role for a Process Organization	p. 97
Performers and Infrastructure: Getting End-to-End Work Done	p. 121
Leadership and Culture: Creating Change and Making It Stick	p. 153
Governance and Expertise: Keeping Process on Course	p. 181
Pulling It All Together	p. 217
Tetra Pak: A Business Transformed	p. 231
Gamesa: Creating a Company-wide Process Culture	p. 241
Four Aces: Coming Up Short	p. 253
Hattaway Inc.: The Band-Aid	p. 261
Acme Specialties: The Best-Laid Plans	p. 267
Modeling Process Maturity: Your Guide Through the Journey	p. 279
The Process and Enterprise Maturity Model (PEMM)	p. 289
Acknowledgments	p. 295
Index	p. 297
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