Feedback

by Poertner, Shirley; Halasz, Ida M.; Miller, Karen Massetti; American Correctional Association

• ISBN13: 9781569910870
• ISBN10: 1569910871
• Format: Paperback
• Copyright: 1999-03-01
• Publisher: Amer Correctional Assn

Summary

For one to be successful in any venture, you must be able to receive and send information in a positive and effective manner. One of the toughest skills to master, feedback provides a high level of anxiety to those who must receive it. Using proven techniques, this book supplies ways to successfully provide feedback to co-workers, supervisors or managers. Topics covered include understanding the power of feedback, developing essential skills, and handling difficult situations.

Table of Contents

The Power of Feedback
What is Feedback?	1	(3)
How Do We Give Feedback in the Workplace?	4	(1)
Redirection and Reinforcement	5	(5)
Misperceptions About Feedback	10	(1)
Share the Benefits of Continual Feedback	11	(1)
Chapter One Review	12	(1)
Useful Feedback Is Detailed Feedback
Create Detailed Feedback	13	(1)
Detailed Feedback Is Specific	14	(3)
Don't Let Time Dull Your Details	17	(1)
Feedback-A Two-way Process	18	(2)
Chapter Two Review	20	(1)
Planning Effective Feedback
Why You Should Plan Your Feedback	21	(1)
Ask These Questions When Planning Feedback	22	(8)
Chapter Three Review	30	(1)
Steps for Giving Effective Feedback
Preparing to Give Your Feedback	31	(1)
Choosing an Appropriate Time and Place	31	(1)
Beginning the Feedback Session	32	(1)
Presenting Your Feedback	33	(1)
Basic Steps for Giving Reinforcement	33	(6)
Basic Steps for Giving Redirection	39	(9)
Stay on Track	48	(2)
Document Your Feedback	50	(1)
Providing Higher Levels of Information	50	(2)
Chapter Four Review	52	(1)
Steps for Receiving Feedback Effectively
How Do You Respond to Feedback?	53	(3)
Listen and Learn from Feedback	56	(2)
Are You Ready for Feedback?	58	(1)
Help Choose the Appropriate Time and Place	59	(1)
Stay Calm, Cordial and Professional	59	(1)
Don't Be Afraid to Ask Questions	59	(1)
Basic Steps for Receiving Feedback	60	(8)
Probing for Higher Levels of Information	68	(1)
Chapter Five Review	69	(1)
Feedback and Communication Styles
What Are Communication Styles?	70	(3)
How Styles Affect Feedback	73	(1)
Understanding the Communication Style of Others	74	(4)
Chapter Six Review	78	(1)
Handling Difficult Feedback Situations
Identifying Difficult Feedback Situations	79	(1)
When Personal Problems Affect Performance	80	(2)
When Personalities Clash	82	(2)
When a Co-worker's Personal Habits Affect Your Work	84	(1)
When You Receive Overly General Redirection	85	(1)
Take Control of the Situation	86	(1)
Chapter Seven Review	87	(1)
Developing Your Feedback Skills
Reassessing Your Feedback Skills	88	(1)
Action Plan for Giving Feedback Effectively	89	(1)
Action Plan for Receiving Feedback Effectively	90	(1)
Developing An Action Plan	91	(3)
Chapter Review Answers	94