Fire Service Personnel Management with MyFireKit

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  • Edition: 3rd
  • Format: Hardcover
  • Copyright: 2009-08-05
  • Publisher: Pearson

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Fire Service Personnel Management is written with basic public personnel management concepts and incorporates fire service applications and examples throughout, while serving as both a successful text in the classroom and as an excellent resource for promotional officer candidates. Updated topics include: fire service personnel development, professional qualifications, recruitment, and diversity issues. The book is a top-notch resource for promotional officer candidates and current managers in the fire service.

Author Biography

Steven T. Edwards is the director of the Maryland Fire and Rescue Institute of the University of Maryland. The Maryland Fire and Rescue Institute is the state's comprehensive training agency for emergency services, training more than 34,000 students each year. He is a former fire chief of the Prince George's County Fire Department in Maryland, where he served for 25 years in a variety of positions from high school cadet to fire chief. Edwards also serves as chair of the board of directors of the Safety Equipment Institute, chair of the Congressional Fire Service Institute National Advisory Committee, as well as numerous local- and state-level appointments. In 1997, he was elected as the president of the North American Fire Training Directors.

Edwards is a graduate of the University of Maryland University College (UMUC) with a bachelor's degree in fire service management and a master's degree in general administration. Both degrees were achieved with summa cum laude honors. He has attended the Harvard University John F Kennedy School of Government "Program for Senior Executives in State and Local Government" and the National Fire Academy, and has presented at national conferences and seminars. Edwards is currently a member of the adjunct faculty at UMUC, teaching its course in fire service personnel management.

During his career of more than 35 years in fire service, Edwards received numerous awards and honors, including the Prince George's County Fire Department "Gold Star of Valor" in 1979 for the rescue of two firefighters at a major fire and explosion. During his tenure as fire chief, the department received the IAFC Award for Excellence as well as twenty-eight National Association of Counties Awards for Excellence. While continuing his fire service career at the University of Maryland, the Maryland Fire and Rescue Institute was selected as the Congressional Fire Service Institute National Fire Service Organization of the Year for 1999. In addition, Edwards received the University of Maryland President's Distinguished Service Award in 2003 for exceptional performance, leadership, and service.

Table of Contents

Prefacep. xvii
Acknowledgmentsp. xix
About the Authorp. xxi
Overview of Personnel Managementp. 1
Key Termsp. 1
Objectivesp. 1
Elements of Personnel Managementp. 3
Personnel Management: Today and Tomorrowp. 5
Team-Based Organizationsp. 5
Empowered Decision Makingp. 6
Flatter Organizational Structuresp. 6
New Bases of Management Powerp. 6
Knowledge-Based Organizationsp. 6
Emphasis on Vision and Valuesp. 7
Leadership Is the Keyp. 7
Technologyp. 7
Values and Personnel Managementp. 9
Ethicsp. 11
Components of Ethical Leadershipp. 13
Modeling Ethical Behaviorp. 14
Ethics Policies and Codesp. 15
Relationship with Personnel Officep. 21
Summaryp. 25
Review Questionsp. 25
Case Studyp. 25
Fire Service Professional Qualificationsp. 26
Endnotesp. 26
Suggested Readingsp. 26
Workforce Issues of the Twenty-First Centuryp. 28
Key Termsp. 28
Objectivesp. 28
Demographicsp. 29
Fire Service Demographicsp. 32
Managing Diversityp. 35
Diversity, EEO, and Affirmative Actionp. 39
EEOCp. 40
Fire Service Workforce Issuesp. 42
Fire Service Organizational Benefits of Diversityp. 45
Equal Employment Opportunity Compliance Planningp. 48
Develop a Compliance Programp. 49
Fire Service Positive Work Environmentp. 49
Alternative Dispute Resolutionp. 51
Summaryp. 53
Review Questionsp. 53
Case Studyp. 53
Fire Service Professional Qualificationsp. 53
Endnotesp. 54
Suggested Readingsp. 54
Legal Issuesp. 56
Key Termsp. 56
Objectivesp. 56
The Law and Personnel Managementp. 57
Federal Statutesp. 58
Civil Rights Acts of 1866 and 1871p. 58
Civil Rights Act of 1964p. 58
Equal Employment Opportunity Act of 1972p. 59
Civil Rights Act of 1991p. 59
Fair Labor Standards Act (FLSA) of 1938p. 59
Equal Pay Act of 1963p. 60
Age Discrimination in Employment Act (ADEA) of 1967p. 60
Occupational Safety and Health Act of 1970p. 60
Rehabilitation Act of 1973p. 60
Vietnam Era Veterans' Readjustment Assistance Act of 1974p. 61
Pregnancy Discrimination Act of 1978p. 61
Immigration Reform and Control Act (IRCA) of 1986p. 61
Americans With Disabilities Act (ADA) of 1990p. 61
Family and Medical Leave Act of 1993p. 62
Religious Freedom Restoration Act of 1993p. 62
Uniformed Services Employment and Reemployment Rights Act of 1994p. 62
Health Insurance Portability and Accountability Act of 1996p. 63
Executive Ordersp. 63
Executive Order 11246p. 63
Executive Order 11375p. 64
Executive Order 11478p. 64
State and Local Lawsp. 64
Common Lawp. 64
Griggs v. Duke Power Companyp. 65
Albemarle Paper Company v. Moodyp. 66
Weber v. Kaiser Aluminump. 66
Regents of the University of California v. Bakkep. 66
Meritor Savings Bank v. Vinsonp. 67
Schultz v. Wheaton Glass Companyp. 67
Garcia v. San Antonio Metropolitan Transit Authorityp. 67
McCarthy v. Philadelphia Civil Service Commissionp. 68
Cleveland Board of Education v. Loudermillp. 68
Johnson v. Santa Clara Transportation Agencyp. 68
Harris v. Forklift Systems, Inc.p. 69
NLRB v. J. Weingartenp. 69
Burlington Industries, Inc. v. Ellerth; Faragher v. City of Boca Ratonp. 69
Gratz et al. v. Bollinger (University of Michigan)p. 70
Grutter v. Bollinger et al. (University of Michigan Law School)p. 70
Sexual Harassmentp. 70
Preventing Sexual Harassmentp. 73
Fire Service Equal Employment and the Lawp. 76
Americans With Disabilities Act (ADA)p. 78
Age Discrimination in Employment Actp. 80
Relationship with Legal Counselp. 82
Court Systemp. 84
Summaryp. 86
Review Questionsp. 86
Case Studyp. 86
Fire Service Professional Qualificationsp. 86
Endnotesp. 87
Suggested Readingsp. 87
Job Analysis and Designp. 88
Key Termsp. 88
Objectivesp. 88
Job Analysisp. 89
Characteristics of Job Analysisp. 91
Reliabilityp. 91
Validityp. 91
Quantificationp. 92
Adaptabilityp. 92
Defensibilityp. 92
Job Analysis Methodsp. 93
Job Analysis Information Sourcesp. 94
Job Incumbentsp. 95
Supervisorsp. 95
Personnel Analystsp. 96
Selecting Information Sourcesp. 96
Job Descriptionp. 96
Job Classificationp. 100
Job Enrichmentp. 101
Relationship with Personnel Officep. 103
Summaryp. 105
Review Questionsp. 105
Case Studyp. 105
Fire Service Professional Qualificationsp. 106
Endnotesp. 106
Suggested Readingsp. 106
Fire Service Recruitmentp. 107
Key Termsp. 107
Objectivesp. 107
Recruitmentp. 108
Recruitment Processp. 109
Identify Recruitment Needsp. 109
Conditions of Employment and Job Specificationsp. 110
Identify Sources of Applicantsp. 112
Select Recruitment Methodsp. 116
Implement Recruiting Strategiesp. 117
Evaluate Recruitment Processp. 118
Recruiting to Improve Diversityp. 119
Volunteer Fire Department Recruitment/Retentionp. 121
Leadershipp. 122
Culturep. 122
Diversificationp. 123
Marketingp. 123
Executive Recruitmentp. 123
Summaryp. 125
Review Questionsp. 125
Case Studyp. 125
Fire Service Professional Qualificationsp. 125
Endnotesp. 126
Suggested Readingsp. 126
Selection for Employment and Promotionp. 127
Key Termsp. 127
Objectivesp. 127
Selection Standardsp. 128
Validityp. 128
Reliabilityp. 131
Job Relatednessp. 132
Adverse Impactp. 133
Selection Methodsp. 134
Application Formp. 135
Written Examinationp. 136
Physical Ability Testp. 138
Interviewp. 140
Reference Checkp. 144
Background Investigationp. 145
Medical Examinationp. 148
Assessment Centersp. 149
Promotional Processp. 153
Summaryp. 157
Review Questionsp. 157
Case Studyp. 157
Fire Service Professional Qualificationsp. 158
Endnotesp. 158
Suggested Readingsp. 159
Training and Developmentp. 160
Key Termsp. 160
Objectivesp. 160
Training Assessmentp. 161
Adult Learning Principlesp. 163
Taxonomy of Educational Objectivesp. 165
Cognitive Domainp. 165
Affective Domainp. 166
Psychomotor Domainp. 166
Curriculum Developmentp. 166
MFRI Instructional Development Processp. 167
Assessmentp. 167
Program Developmentp. 168
Pilot Testp. 168
Evaluationp. 168
Test Item Constructionp. 170
Written Test Itemsp. 172
Practical Test Itemsp. 172
Distance Educationp. 173
How Is Distance Education Delivered?p. 174
Effective Distance Educationp. 175
Which Technology Is Best?p. 176
The Instructorp. 177
Qualities of a Good Instructorp. 178
Instructor Qualificationsp. 179
Instructor Legal Liabilityp. 180
Fire Training Academiesp. 182
Certification Systemsp. 185
The Process of Certificationp. 185
Certification Agenciesp. 186
Career Developmentp. 188
Training Safetyp. 191
Physical Demands of Firefighter Trainingp. 193
Hydration and Fire Trainingp. 196
Management of Fire Training Programsp. 198
Summaryp. 199
Review Questionsp. 199
Case Studyp. 199
Fire Service Professional Qualificationsp. 200
Endnotesp. 200
Suggested Readingsp. 201
Performance Appraisalp. 202
Key Termsp. 202
Objectivesp. 202
The Need for Performance Appraisal Systemsp. 203
Performance Assessment Techniquesp. 206
Graphic Rating Scalesp. 207
Critical Incidentp. 208
Rankingp. 208
Behaviorally Anchored Rating Scalesp. 208
Management by Objectivesp. 209
Total Quality Managementp. 210
Appraisal Errorsp. 211
Halo and Horn Effectp. 211
Central Tendencyp. 211
Leniency or Severity Errorp. 211
Contrast Effectp. 212
Sampling Errorp. 212
Recency Errorp. 212
Frame of Reference Errorp. 212
Personal Biasp. 212
Elements of a Performance Appraisal Systemp. 213
Performance Criteriap. 214
Trainingp. 214
Expectation-Setting Meetingp. 214
Ongoing Feedbackp. 214
Self-Assessmentp. 215
Midway Feedback Sessionp. 215
Performance Reviewp. 215
Preparing for the Performance Review Meetingp. 216
Conducting the Performance Reviewp. 219
360-Degree Feedbackp. 221
Legal Implications of Performance Appraisalp. 223
Summaryp. 225
Review Questionsp. 225
Case Studyp. 225
Fire Service Professional Qualificationsp. 226
Endnotesp. 226
Suggested Readingsp. 226
Disciplinep. 228
Key Termsp. 228
Objectivesp. 228
Organizational Controlp. 229
Control of Specific Actionsp. 230
Control of Resultsp. 230
Control of Personnelp. 230
Disciplinary Actionsp. 231
Progressive Disciplinep. 234
Disciplinary Proceedingsp. 236
Discipline in the Fire Service Environmentp. 240
Exit Interviewsp. 244
Summaryp. 246
Review Questionsp. 246
Case Studyp. 246
Fire Service Professional Qualificationsp. 247
Endnotesp. 247
Suggested Readingsp. 247
Health and Safetyp. 248
Key Termsp. 248
Objectivesp. 248
Approaches to Safetyp. 249
Compensationp. 249
Preventionp. 250
Uniform Standards and Enforcementp. 251
Occupational Safety and Health Administrationp. 252
Hazard Communicationp. 254
Bloodborne Pathogensp. 255
Respiratory Protectionp. 255
Personal Protective Equipmentp. 255
Fire Service Health and Safety Issuesp. 257
Firefighter Deathsp. 257
Firefighter Injuriesp. 258
Firefighters and Heart Diseasep. 259
Firefighters and Cancerp. 262
NFPA Health and Safety Standardsp. 263
NFPA 1521, Standard for Fire Department Safety Officerp. 266
NFPA 1561, Standard on Emergency Services Incident Management Systemp. 266
NFPA 1581, Standard on Fire Department Infection Control Programp. 267
NFPA 1582, Standard on Comprehensive Occupational Medical Program for Fire Departmentsp. 267
Safety in the Fire Service Environmentp. 268
Administrative Controlsp. 272
Engineering Controlsp. 272
Personal Protection Controlsp. 272
IAFF/IAFC Joint Labor Management Wellness/Fitness Initiativep. 273
Candidate Physical Ability Testp. 274
Peer Fitness Trainer Certificationp. 275
National Fire Fighter Near-Miss Reporting Systemp. 275
Employee Assistance Programsp. 277
Job Stressp. 279
Post-Traumatic Stress Disorderp. 280
Violence in the Workplacep. 281
Behaviorsp. 282
Verbal Threatsp. 282
Physical Actionsp. 282
Summaryp. 284
Review Questionsp. 284
Case Studyp. 284
Fire Service Professional Qualificationsp. 285
Endnotesp. 285
Suggested Readingsp. 286
Labor Relations and Collective Bargainingp. 288
Key Termsp. 288
Objectivesp. 288
Unionizationp. 289
Labor Legislationp. 292
Clayton Antitrust Actp. 293
Railway Labor Actp. 293
Davis-Bacon Actp. 293
Norris-LaGuardia Actp. 293
Wagner Act, or National Labor Relations Actp. 293
Fair Labor Standards Actp. 294
Taft-Hartley Act, or the Labor-Management Relations Actp. 294
Landrum - Griffin Actp. 294
Employee Retirement Income Security Act (ERISA)p. 295
Civil Service Reform Actp. 295
National Partnership Councilp. 295
State and Local Government Lawsp. 295
Union and Bargaining Unit Organizationp. 296
Bargaining Unitsp. 297
Recognition and Certificationp. 298
Types of Union Membershipp. 300
Contract Negotiationsp. 301
Negotiation Sessionsp. 302
Impasse Resolution Proceduresp. 304
Grievancesp. 307
Enlightened Labor Relationsp. 309
Labor-Management Relationshipp. 310
IAFC/IAFF Labor-Management Initiative Guiding Principlesp. 313
Getting to Yesp. 315
Summaryp. 318
Review Questionsp. 318
Case Studyp. 319
Fire Service Professional Qualificationsp. 319
Endnotesp. 319
Suggested Readingsp. 320
Productivity and Performancep. 321
Key Termsp. 321
Objectivesp. 321
Productivityp. 322
Fundamentals of Productivity Improvementp. 323
Productivity and Performancep. 324
Increasing Productivityp. 327
Comparing Data from Previous Yearsp. 327
Comparing Data from Similar Departmentsp. 328
Interagency Comparisonsp. 329
Using Modelsp. 329
Cost-Benefit Analysisp. 330
Accreditationp. 330
Performance Managementp. 331
Kaizen Principlesp. 333
Preconditions of Successful Teamsp. 334
Characteristics of Successful Teamsp. 334
Motivationp. 336
Expectancy Theoryp. 336
Equity Theoryp. 337
Two-Factor Theoryp. 337
Managerial Gridp. 338
Performance Incentivesp. 341
Merit Payp. 342
Premiums and Differentialsp. 342
Pay for Units Producedp. 342
Length-of-Service and Seniority Awardsp. 343
Suggestion Programsp. 343
Special Achievement Awardsp. 343
Profit Sharingp. 344
Gain Sharingp. 344
Employee Stock Ownership Planp. 344
Summaryp. 346
Review Questionsp. 346
Case Studyp. 346
Fire Service Professional Qualificationsp. 346
Endnotesp. 347
Suggested Readingsp. 348
Fire Service Professional Developmentp. 349
Key Termsp. 349
Objectivesp. 349
Professional Developmentp. 350
Mentoring Programsp. 353
Developmental Opportunitiesp. 354
Coachingp. 355
Job Rotationp. 355
Staff Positionsp. 355
Committee Assignmentsp. 356
Internshipsp. 356
Fire and Emergency Services Higher Educationp. 356
National Professional Development Modelp. 358
Degrees at a Distance Programp. 359
Fire Service Professional Developmentp. 360
Harvard University Program for Senior Executivesp. 360
NFA Executive Fire Officerp. 361
Chief Fire Officer Designationp. 362
National Fire Service Staff and Command Coursep. 363
International Fire Service Journal of Leadership and Managementp. 364
Summaryp. 365
Review Questionsp. 365
Case Studyp. 365
Fire Service Professional Qualificationsp. 365
Endnotesp. 366
Suggested Readingsp. 366
Glossaryp. 367
Indexp. 373
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