Flipping the Switch... : Unleash the Power of Personal Accountability Using the QBQ!

by Miller, John G. (Author)

• ISBN13: 9780399152955
• ISBN10: 0399152954
• Format: Hardcover
• Copyright: 2005-12-29
• Publisher: Putnam Adult

Summary

In his bestselling ""QBQ!" The Question Behind the Question," Miller revealed how personal accountability helps to create opportunity, overcome obstacles, and achieve goals by eliminating blame, complaining, and procrastination. Now he takes readers to the next level to show how they can use the power of the "QBQ!" and personal accountability every day.

Author Biography

John G. Miller is the founder of QBQ, Inc., an organizational development firm dedicated to making personal accountability a core value for companies and individuals. Through his writing, speaking, and a nationwide network of certified QBQ! consultants, Miller has brought his message to countless organizations, including Bausch & Lomb, Blockbuster, Wells Fargo, Verizon Wireless, Applebee's, Boeing, and the U.S. Department of Defense. Miller is the author of QBQ! The Question Behind the Question.

Table of Contents

The QBQ! Advantage Principles	1	(5)
QBQ! The Question Behind the Question	6	(9)
Advantage Principle One • Learning
A Picture of Learning	15	(3)
Garbage Thinking: The Roadblocks to Learning	18	(12)
QBQ! Learning Equals Change	30	(7)
Advantage Principle Two • Ownership
Ownership: Solve the Problem!	37	(5)
The Blame Game: The Opposite of Ownership	42	(5)
A Study in Blame: E-Mail Wars	47	(2)
No Excuses	49	(2)
The Ultimate Excuse: It's Not My Job	51	(3)
Owning Safety	54	(3)
Taking Ownership Too Far	57	(4)
Advantage Principle Three • Creativity
QBQ! Creativity: Succeeding with What We Have	61	(4)
A Creative Shift in Thinking	65	(6)
Advantage Principle Four • Service
QBQ! Service: Doing for Others What We Don't Have to Do	71	(5)
Service and Humility	76	(5)
Organizations Don't Serve---People Do	81	(3)
Service: It's the Right Thing to Do	84	(3)
A Legacy of Service	87	(8)
Advantage Principle Five • Trust
QBQ! Trust: It's Up to Me	95	(4)
Trust Builders	99	(12)
Trust Takes Time	111	(6)
Living the Advantage Principles
Living Like Larry	117	(6)
Appendix: Putting the Advantage Principles into Action	123