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9781884015182

Focused Quality: Managing for Results

by Murphy; Paul
  • ISBN13:

    9781884015182

  • ISBN10:

    1884015182

  • eBook ISBN(s):

    9781040279434

  • Additional ISBN(s):

    9781040279434

  • Format: Hardcover
  • Copyright: 1994-08-01
  • Publisher: CRC Press

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Summary

Written for managers in industry, services, health care, and government, this book details how to achieve bottom line results using quality improvement techniques. The book also features the steps in the improvement process, provides numerous real world examples to illustrate applications, techniques, tools and concepts, and much more.

Table of Contents

Foreword
Preface
Acknowledgments
Authors
Managing the Vital Fewp. 1
Why Focused Quality Management?p. 3
Focused Quality Management: A Framework for Successp. 13
Prepare: Laying the Foundationp. 17
Plan: Focusing Process Improvementsp. 45
Deploy: Making Process Improvements Happenp. 57
Deploy: Making Organizational Improvements Happenp. 85
Transition: Making It Stickp. 107
Leading the Changep. 133
Leading the Chargep. 135
Is the Organization Ready?p. 153
When Things Go Wrongp. 161
App. A Quick Quality Surveyp. 169
App. B Critical Success Factor/Key Process Matrixp. 175
App. C Evolution of Quality Managementp. 177
Indexp. 187
Table of Contents provided by Blackwell. All Rights Reserved.

Supplemental Materials

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