FOREWORD: Salespeople Don’t Follow Up by Jeb Blount
ACKNOWLEDGMENTS
INTRODUCTION
PART I
MINDSET
1 The Why of Follow-Up
2 Falling in Love with Follow-Up
3 Fighting Resistance
PART II
STRATEGY
4 Setting Up the Follow-Up
5 How Not to Get Eliminated
6 Speed: Your Secret Superpower
7 Making It Personal
PART III
EXECUTION
8 Planning for Follow-Up Success
9 Selecting the Right Follow-Up Method
10 Phone Follow-Up
11 Email Follow-Up
12 Text Message Follow-Up
13 Video Follow-Up
14 Unique Follow-Up Methods
15 Follow-Up Scripts
16 The Perfect Lead Conversion Hour
17 Waking Up Old Leads
18 When to Let Go
PART IV
KILLIN’ IT
19 The 1 Percent Club
20 Beyond 1 Percent
NOTES
INDEX