Foundations of Lodging Management

by Hayes, David K.; Ninemeier, Jack D.; Miller, Allisha A.

• ISBN13: 9780132560894
• ISBN10: 0132560895
• Edition: 2nd
• Format: Hardcover
• Copyright: 2011-02-28
• Publisher: Pearson

Summary

Written in an easy-to-read, easy-to-understand style, Foundations of Lodging Management, 2eexplores how the lodging industry and the hotels in the industry operate. KEY FEATURES:With coverage of both small and large hotels, it addresses each department, including the front office, sales and marketing, housekeeping, maintenance and more! This edition features more on green initiatives, expanded discussion of revenue optimization, and an updated Front Office Simulation that helps students learn how to manage a hotel#x19;s front office and better understand the complexity of the entire property.

Table of Contents

1.      Introduction to the Lodging Industry

2.      The Structure of the lodging Industry

3.      Guest Service in the Lodging Industry

4.      Managing Lodging Operations

5.      Staffing the Lodging Operation

6.      The Front Office Department

7.      The Sales and Marketing Department

8.      The Housekeeping Department

9.      The Maintenance Department

10.  Food and Beverage Operations: Limited Service Hotels

11.  Food and Beverage Operations: Full-Service Hotels

12.  The Accounting Department

13.  Safety and Security

14.  Careers in the Lodging Industry

15.  The Front Office Management Simulation

I.    Front Office Management Training Challenges

II.   The Front Office Management Simulation (FOMS)

III.  Revenue Management Lessons

IV. Reservation Management Lessons

V. Guest Stay Information Lessons

VI. Guest Departure and Payment

VII. Accounting and Financial Summaries

VIII. FOMS Completion