Four Skills of Cultural Diversity Competence A Process for Understanding and Practice

by Hogan, Mikel

• ISBN13: 9780495007791
• ISBN10: 049500779X
• Edition: 3rd
• Format: Paperback
• Copyright: 2006-02-13
• Publisher: Brooks Cole

Summary

In FOUR SKILLS OF CULTURAL DIVERSITY COMPETENCE: A PROCESS FOR UNDERSTANDING AND PRACTICE you'll find the tools necessary to help you become a culturally competent practitioner. This well organized text provides not only find the fundamentals of cultural competence but also skills to increase cultural awareness and effective interpersonal techniques. This is the perfect book to prepare you for a successful career in a diverse environment!

Table of Contents

Chapter 1
Introduction: Cultural Diversity Competence: A Proactive Response to Change and Cultural Complexity	1	(1)
Current Context and Need for Cultural Diversity Competence	1	(3)
Developing the Four Skills of Cultural Diversity Competence: An Overview of the Training/Learning Process	4	(1)
Multilevel Challenges	4	(1)
Anthropological Fieldwork Principles Guide the Process	5	(2)
Change at the Individual Level: A Model	7	(1)
Change at the Organizational Level: A Model	7	(1)
Interactive Learning Mode	8	(1)
Chapter Summary	9	(6)
Chapter 2
Skill One: Understanding Culture as Multilevel	15	(1)
The Concept of Culture	15	(1)
Culture as Subjective and Objective	15	(1)
Culture as Multilevel and Dynamic	16	(1)
Aspects of Culture	17	(4)
Twelve Aspects of Culture or Ethnicity	18	(3)
Personal Culture	21	(1)
Personal Culture Change and the Stages of Sociocultural Awareness	21	(2)
Identity-Change Stages	23	(1)
Stage 1: Conformity	23	(1)
Stage 2: Resistance	23	(1)
Stage 3: Redefinition	24	(1)
Stage 4: New Identity	24	(1)
Stage 5: Diversity Competence	24	(1)
Subculture or Ethnic Groups and Race	24	(2)
U.S. Mainstream/National Culture and Hegemony	26	(1)
Organization/Institutional Culture	26	(1)
Chapter Summary	27	(30)
Chapter 3
Skill Two: Understanding the Six Barriers	57	(1)
Understanding Barriers to Effective Relationships	57	(1)
Personal/Interpersonal Barriers	58	(2)
Organizational/Institutional Barriers	60	(1)
Five Gender Issues	60	(1)
Five Assumptions of U.S. National Culture about Diversity	61	(2)
Chapter Summary	63	(12)
Chapter 4
Skill Three: Practicing Culturally Centered Communication Skills	75	(1)
The Personal Competencies	75	(5)
The Dialogue Process	80	(1)
The Conflict Recovery Process	81	(1)
The Problem-Solving Process	81	(2)
Chapter Summary	83	(16)
Chapter 5
Skill Four: Designing and Implementing Organizational-Cultural Competence	99	(1)
Designing Organizational Strategies and Action Plans	99	(1)
Organization Strategies	100	(7)
Internal Organization Strategies	100	(2)
External Organization Strategies	102	(5)
Writing Case Examples	107	(1)
Developing Action Plans	107	(13)
Conclusion	120	(1)
Appendix
Aspects of U.S. Mainstream/National Culture	121	(2)
Sample Syllabus and Reading Resources for Term Paper	123	(12)
References	135