The Four Skills of Cultural Diversity Competence A Process for Understanding and Practice

by Hogan, Mikel

• ISBN13: 9780534524753
• ISBN10: 0534524753
• Edition: 2nd
• Format: Paperback
• Copyright: 2002-07-23
• Publisher: Brooks Cole

Summary

Providing the reader with a step-by-step format for entering into and developing cultural competence, this text is designed to help the reader acquire the skills necessary to become a culturally competent practitioner. The process this book sets forth draws strongly on the author's twenty years of cultural diversity work as well as the fundamental premise that cultural competence is an ongoing and multi-layered process involving personal, interpersonal, and organization-wide levels. The book is divided into four skills: the first two skills increase cultural awareness and understanding, while the third and fourth skills foster effective interpersonal skills and organization change strategies. Each chapter combines both cognitive and experiential learning.

Table of Contents

1. Introduction: Cultural Diversity Competence: A Proactive Response to Change and Cultural Complexity

2. Skill One: Understanding Culture as Multilevel

3. Skill Two: Understanding Common Barriers to Effective Relationships

4. Skill Three: Practicing Culturally-Centered Communication Skills

5. Skill Four: Design and Implement Cultural Competence

Appendix