Framework for Human Resource Management, A

by Dessler, Gary

• ISBN13: 9780131886766
• ISBN10: 0131886762
• Edition: 4th
• Format: Paperback
• Copyright: 2006-01-01
• Publisher: Prentice Hall

Summary

This brief yet lucid ten-chapter book provides practicing managers with a review of central human resource management concepts and techniques in a highly readable and understandable format.Managing Human Resources Today, Managing Equal Opportunity and Diversity, Recruitment and Selection, Personnel Planning and Recruitment, Testing and Selecting Employees, Training and Developing Employees, Performance Management and Appraisal, Compensating Employees, and Managing Employee Relations.For use as a reference by those in human resource management.

Table of Contents

Preface	xiii
Managing Human Resources Today	1	(24)
What Is Human Resource Management?	2	(3)
The Changing Environment and Duties of HR Management	5	(3)
HR's Strategic Challenges	8	(6)
HR and Technology	14	(2)
The Plan of This Book	16	(9)
Case Incident: Jack Nelson's Problem	20	(1)
Continuing Case: LearnInMotion.com: Introduction	20	(3)
Experiential Exercise	23	(2)
Managing Equal Opportunity and Diversity	25	(35)
Selected Equal Employment Opportunity Laws	26	(14)
Defenses Against Discrimination Allegations	40	(2)
Illustrative Discriminatory Employment Practices	42	(2)
The EEOC Enforcement Process	44	(3)
Diversity Management and Affirmative Action Programs	47	(13)
Case Incident: A Case of Racial Discrimination?	53	(1)
Continuing Case: LearnInMotion.com: A Question of Discrimination	54	(1)
Experiential Exercise	55	(5)
SECTION 1 RECRUITMENT AND SELECTION
Personnel Planning and Recruiting	60	(51)
What Is Job Analysis?	61	(9)
The Recruitment and Selection Process	70	(1)
Workforce Planning and Forecasting	70	(6)
Recruiting Job Candidates	76	(14)
Developing and Using Application Forms	90	(1)
Equal Opportunity and Application Forms	91	(20)
Case Incident: A Tight Labor Market for Cleaners	95	(1)
Continuing Case: LearnInMotion.com: Who Do We Have to Hire?	96	(1)
Experiential Exercise	97	(4)
Appendix: Enrichment Topics in Job Analysis	101	(10)
Testing and Selecting Employees	111	(39)
The Basics of Testing and Selecting Employees	112	(4)
Using Tests at Work	116	(6)
Interviewing Prospective Employees	122	(12)
Using Other Selection Techniques	134	(16)
Case Incident: The Tough Screener	143	(1)
Continuing Case: LearnInMotion.com: Do You Have Sales Potential?	143	(2)
Experiential Exercise	145	(5)
SECTION 2 TRAINING, DEVELOPMENT, AND COMPENSATION
Training and Developing Employees	150	(32)
Orienting Employees	151	(1)
The Training Process	152	(4)
Training Techniques	156	(6)
Managerial Development and Training	162	(9)
Evaluating the Training and Development Effort	171	(11)
Case Incident: Reinventing the Wheel at Apex Door Company	175	(1)
Continuing Case: LearnInMotion.com: The New Training Program	175	(2)
Experiential Exercise	177	(5)
Performance Management and Appraisal	182	(31)
Basic Concepts in Performance Management	183	(3)
An Introduction to Appraising Performance	186	(3)
Basic Appraisal Methods	189	(6)
The Appraisal Feedback Interview	195	(2)
Toward More Effective Appraisals	197	(3)
Performance and Career Management	200	(13)
Case Incident: Back with a Vengeance	208	(1)
Continuing Case: LearnInMotion.com: The Performance Appraisal	208	(1)
Experiential Exercise	209	(4)
Compensating Employees	213	(36)
What Determines How Much You Pay?	214	(3)
How Employers Establish Pay Rates	217	(5)
Current Trends in Compensation	222	(3)
Incentive Plans	225	(7)
Employee Benefits	232	(17)
Case Incident: Salary Inequities at Acme Manufacturing	243	(1)
Continuing Case: LearnInMotion.com: The Incentive Plan	244	(1)
Experiential Exercise	245	(4)
SECTION 3 MANAGING EMPLOYEE RELATIONS
Ethics and Fair Treatment in Human Resource Management	249	(33)
Ethics and Fair Treatment at Work	250	(4)
What Shapes Ethical Behavior at Work?	254	(5)
Ethics, Fair Treatment, and the Role of HR Management	259	(5)
Employee Discipline and Privacy	264	(3)
Managing Dismissals	267	(15)
Case Incident: Allstate's Disappearing Agents	275
Continuing Case: LearnInMotion.com: Are Our Ethics Out of Control?	27	(249)
Experiential Exercise	276	(6)
Managing Labor Relations and Collective Bargaining	282	(33)
The Labor Movement	283	(2)
Unions and the Law	285	(4)
The Union Drive and Election	289	(8)
The Collective Bargaining Process	297	(9)
What's Next for Unions?	306	(9)
Case Incident: Disciplinary Action	310	(1)
Continuing Case: LearnInMotion.com: Keeping a Watchful Eye Out for the Union	311	(1)
Experiential Exercise	311	(4)
Protecting Safety and Health	315	(31)
Employee Safety and Health: An Introduction	316	(5)
What Causes Accidents?	321	(3)
How to Prevent Accidents	324	(4)
Employee Health: Problems and Remedies	328	(18)
Case Incident: The New Safety Program	339	(1)
Continuing Case: LearnInMotion.com: The New Safety and Health Program	340	(1)
Experiential Exercise	341	(5)
MODULE A Managing HR Globally	346	(23)
HR and the Internationalization of Business	346	(3)
How to Implement a Global HR System	349	(2)
Improving International Assignments Through Selection	351	(5)
Training and Maintaining International Employees	356	(13)
Case Incident: ``Boss, I Think We Have a Problem''	364	(5)
Glossary	369	(6)
Name Index	375	(2)
Subject Index	377