A Framework for Human Resource Management

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  • Edition: 7th
  • Format: Paperback
  • Copyright: 2012-07-03
  • Publisher: Pearson
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A Framework for Human Resource Management provides readers and practicing managers with a concise yet thorough review of essential HR management concepts–including fundamental practices, methods, topics, and relevant legal findings–in a highly readable and accessible format.

Author Biography

Gary Dessler has degrees from New York University, Rensselaer Polytechnic Institute, and the Baruch School of Business of the City University of New York. Dr. Dessler’s best-selling Human Resource Management is also available in more than 10 languages including Russian and Chinese. Dessler’s other books include Framework for Human Resource Management, Fundamentals of Human Resource Management, Managing Now, Management: Modern Principles and Practices for Tomorrow’s Leaders, and Winning Commitment: How to Build and Keep a Competitive Workforce. He has published articles on employee commitment, leadership, supervision, and quality improvement in journals including the Academy of Management Executive, SAM Advanced Management Journal, Supervision, Personnel Journal, and International Journal of Service Management. As a Founding Professor at Florida International University, Dessler served for many years in its College of Business as Professor of Business, Associate Dean, and Chairman of the Management and International Business department, teaching courses in human resource management, strategic management, and management. For the past few years, Dessler has focused on his research and textbook writing, and on giving lectures, seminars, and courses in Asia and around the world on topics including strategic management, modern human resource management, evidence-based human resource management, and talent management.


Table of Contents

Prefacep. xi
Introductionp. 1
Managing Strategic Human Resources Todayp. 1
What Is Human Resource Management?p. 2
Trends Influencing Human Resource Managementp. 7
The New Human Resource Managersp. 11
Strategic Human Resource Managementp. 16
The Plan of This Bookp. 22
Case Incident: Jack Nelson's Problemp. 25
Continuing Case: Carter Cleaning Companyp. 25
Experiential Exercise: Helping "The Donald"p. 26
Managing Equal Opportunity and Diversityp. 28
Selected Equal Employment Opportunity Lawsp. 29
Defenses Against Discrimination Allegationsp. 39
Illustrative Discriminatory Employment Practicesp. 42
The EEOC Enforcement Processp. 44
Diversity Management and Affirmative Action Programsp. 46
Case Incident: A Case of Racial Discrimination?p. 54
Continuing Case: Carter Cleaning Companyp. 55
Experiential Exercise: Too Informal?p. 55
Video Case: Human Resource Management (At Patagonia)p. 56
Video Case: Equal Employment (UPS)p. 57
Recruiting and Placing Employeesp. 58
Personnel Planning, Recruiting, and Talent Managementp. 58
The Talent Management Frameworkp. 59
The Basics of Job Analysisp. 60
The Recruitment and Selection Processp. 66
Workforce Planning and Forecastingp. 67
Recruiting Job Candidatesp. 74
Developing and Using Application Formsp. 86
Case Incident: Finding People Who Are Passionate about What They Dop. 91
Continuing Case: Carter Cleaning Companyp. 92
Experiential Exercise: The Nursing Shortagep. 92
Appendix: Enrichment Topics in Job Analysisp. 93
Testing and Selecting Employeesp. 100
The Basics of Testing and Selecting Employeesp. 101
Using Tests at Workp. 106
Interviewing Prospective Employeesp. 111
Using Other Selection Techniquesp. 119
Case Incident: The Tough Screenerp. 127
Continuing Case: Carter Cleaning Companyp. 128
Experiential Exercise: The Most Important Person You'll Ever Hirep. 129
Training and Developing Employeesp. 131
Orienting Employeesp. 132
The Training Processp. 133
Implementation Training Techniquesp. 138
Managerial Development and Trainingp. 144
Managing Organizational Change and Developmentp. 147
Evaluating the Training Effortp. 150
Case Incident: Reinventing the Wheel at Apex Door Companyp. 153
Continuing Case: Carter Cleaning Companyp. 153
Experiential Exercise: Flying the Friendlier Skiesp. 154
Video Case: Recruiting at Hautelookp. 155
Video Case: Employee Testing and Selection at Patagoniap. 155
Video Case: Training at Wilson Learningp. 156
Appraising and Compensating Employeesp. 157
Performance Management, Appraisals, and Careersp. 157
Basic Concepts in Performance Appraisal and Managementp. 158
Basic Appraisal Methodsp. 162
Practical Suggestions for More Effective Appraisalsp. 170
Coaching and Career Managementp. 174
Performance Managementp. 179
Talent Management Practices for Strategic Employee Appraisalsp. 181
Case Incident: Appraising the Secretaries at Sweetwater Up. 183
Case Incident: Back with a Vengeancep. 185
Continuing Case: Carter Cleaning Companyp. 185
Experiential Exercise: Appraising an Instructorp. 186
Compensating Employeesp. 187
What Determines How Much You Pay?p. 188
How to Create a Market-Competitive Pay Planp. 191
Incentive Plansp. 197
Employee Benefitsp. 203
Current Compensation Trendsp. 211
Case Incident: Salary Inequities at Acme Manufacturingp. 216
Continuing Case: Carter Cleaning Companyp. 218
Experiential Exercise: Ranking the College's Administrators Jobsp. 219
Video Case: Compensation (Focus Pointe)p. 219
Video Case: Performance Management California Health Foundationp. 220
Video Case: Joie de Vivre Hospitality: Pay for Performance and Financial Incentivesp. 220
Employee Rights and Safetyp. 221
Managing Employee Ethics, Engagement, Retention, and Fair Treatmentp. 221
Ethics and Fair Treatment at Workp. 222
Managing Discipline and Privacyp. 226
Managing Dismissalsp. 229
Managing Voluntary Employee Turnover and Retentionp. 234
Employee Engagementp. 239
Case Incident: Enron, Ethics, and Organizational Culturep. 242
Continuing Case: Carter Cleaning Companyp. 243
Experiential Exercise: To Discipline or Not?p. 244
Managing Labor Relations and Collective Bargainingp. 246
The Labor Movementp. 247
Unions and the Lawp. 249
The Union Drive and Electionp. 252
The Collective Bargaining Processp. 258
What's Next for Unions?p. 265
Case Incident: Negotiating with the Writers Guild of Americap. 269
Continuing Case: Carter Cleaning Companyp. 270
Experiential Exercise: The Union-Organizing Campaign at Pierce Up. 271
Protecting Safety and Healthp. 273
Employee Safety and Health: An Introductionp. 274
What Causes Accidents?p. 277
How to Prevent Accidentsp. 282
Workplace Health Hazards: Problems and Remediesp. 287
Case Incident: The New Safety and Health Programp. 299
Continuing Case: Carter Cleaning Companyp. 300
Experiential Exercise: Checking for Unsafe Conditionsp. 301
Video Case: Union-Management Relations (UPS)p. 302
Video Case: Safety (California Health Foundation)p. 302
Practical HR Tools, Guidelines, and Systems for Managersp. 303
Appendixp. 317
Glossaryp. 334
Notesp. 341
Name Indexp. 384
Subject Indexp. 399
Table of Contents provided by Ingram. All Rights Reserved.

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