Fundamentals of Case Management Practice Skills for the Human Services

by Summers, Nancy

• ISBN13: 9780495501473
• ISBN10: 0495501476
• Edition: 3rd
• Format: Paperback
• Copyright: 2008-03-11
• Publisher: Brooks Cole

Summary

Guide your students from the classroom to success in today's social service setting with the step-by-step practical skills found in this outstanding case management text/workbook. Summers' FUNDAMENTALS OF CASE MANAGEMENT PRACTICE: SKILLS FOR THE HUMAN SERVICES, Third Edition, focuses on what's most important for students to consider, document, and pass along within each step of the human service process. Students leave your course equipped with the basic skills and abilities to make good decisions and contribute to meaningful discussions in a professional setting. Text chapters walk through each step of the case management process--from intake through termination. This edition addresses additional diversity issues with more examples and practice scenarios. Numerous realistic exercises, drawn from the author's more than 20 years of experience and from the first-hand experiences of other active professionals, expose your students to a broad range of realistic circumstances and difficulties. Actual agency forms throughout the text/workbook give your students frequent opportunities to compile and work with information as they manage cases and prepare client files. This textbook will remain a useful reference for your students well after the classroom experience. For additional support and reference, the author's FUNDAMENTALS FOR PRACTICE WITH HIGH RISK POPULATIONS contains information on specific high risk populations, such as survivors of rape and violence, those with drug and alcohol dependence, individuals with mental illness, and more. Together, these texts empower your students to move competently into a professional setting.

Table of Contents

Foundations For Best Practice In Case Management

Ethics and Other Professional Responsibilities for Human Service Workers

Case Management: Definition and Responsibilities

Applying the Ecological Model: A Theoretical Foundation for Human Services

Useful Clarifications and Attitudes

Cultural Competence

Attitudes and Boundaries

Clarifying Who Owns the Problem

Effective Communication

Identifying Good Responses and Poor Responses

Listening and Responding

Asking Questions

Bringing Up Difficult Issues

Addressing and Disarming Anger

The Effective Combination of Skills

Putting It All Together

Meeting Clients and Assessing Their Strengths and Needs

Documenting Initial Inquiries

The First Interview

Social Histories and Assessment Forms

Using the DSM

The Mental Status Examination

Receiving and Releasing Information

Planning for Meaningful Change

Developing A Plan With The Client

Developing a Service Plan at the Case Management Unit

Preparing for a Service Planning Conference or Disposition Planning Meeting

Making the Referral and Assembling the Record

Documentation and Recording

Monitoring Services and Following The Client

Monitoring the Services or Treatment

Developing Goals and Objectives at the Provider Agency

Terminating the Case

Taking Care of Yourself

Appendix: Wildwood Case Management Unit Forms

Reference

Index

Table of Contents provided by Publisher. All Rights Reserved.