Generalist Social Work Practice An Empowering Approach

by ; ;
  • ISBN13:


  • ISBN10:


  • Edition: 7th
  • Format: Paperback
  • Copyright: 2012-01-13
  • Publisher: Pearson
  • View Upgraded Edition

Note: Supplemental materials are not guaranteed with Rental or Used book purchases.

Purchase Benefits

  • Free Shipping On Orders Over $35!
    Your order must be $35 or more to qualify for free economy shipping. Bulk sales, PO's, Marketplace items, eBooks and apparel do not qualify for this offer.
  • Get Rewarded for Ordering Your Textbooks! Enroll Now
List Price: $171.60 Save up to $111.11
  • Buy Used
    Add to Cart Free Shipping


Supplemental Materials

What is included with this book?


An empowerment-based method of social work which integrates core themes of the profession. This text is part of the Connecting Core Competencies Series. Generalist Social Work Practice,7th edition, fully integrates core social work themes of collaboration, the strengths perspective, values and ethics, social justice and human rights, evidence-based practice, cultural competence, and policy practice. This text offers a progressive practice approach grounded in social work research, reflective of social work values, sensitive to client diversity, and applicable to work with any level of client system including individuals, families, groups, organizations, and communities. Beginning with engaging clients as partners and continuing with assessing, intervening, and evaluating from a strengths perspective, this approach offers social workers a method that fully realizes core social work values, respects client competence, and activates client resources within the context of their lives. All parts of the practice process are described in detail, connected to social work theory, illustrated with case examples, and supported with evidence from social work research. Each chapter focuses on teaching the knowledge, values, and skills reflective of the core competencies and correlated practice behaviors as described in the 2008 Educational Policy and Accreditation Standards (EPAS). A better teaching & learning experience This program will provide a better teaching and learning experience--for you and your students. Here's how: Personalize Learning -MySearchLab delivers proven results in helping students succeed, provides engaging experiences that personalize learning, and comes from a trusted partner with educational expertise and a deep commitment to helping students and instructors achieve their goals. Improve Critical Thinking -Teaches students specific strategies to identify and use client strengths in their practice. Engage Students -Offers numerous case examples to apply the empowerment method to all levels of social work, with diverse clients and situations, and across fields of practice. Explore Current Issues -Includes new practice research findings and updates to demographics to ensure currency. Apply CSWE Core Competencies -The text integrates the 2008 CSWE EPAS, with critical thinking questions and practice tests to assess student understanding and development of competency. Support Instructors -An Instructor's Manual and Test Bank, Computerized Test Bank (MyTest), BlackBoard Test Item File, MySearchLab with Pearson eText, and PowerPoint presentations are included in the outstanding supplements package. Note:MySearchLab does not come automatically packaged with this text. To purchase MySearchLab, please visit: www.mysearchlab.comor you can purchase a valuepack of the text + MySearchLab (at no additional cost): ValuePack ISBN-10: 0205222994 / ValuePack ISBN-13: 9780205222995

Author Biography

Karla Krogsrud Miley
, A.M., ACSW, retired in 2009 from her appointment as professor and Chair of the Department of Social, Behavioral, and Educational Studies at Black Hawk College in Moline, Illinois, where she taught life span psychology, introductory psychology, and introductory social work. She continues to teach human behavior theory as an adjunct professor for the St. Ambrose University MSW program in Davenport, Iowa. A graduate of the University of Chicago, School of Social Service Administration, A licensed social worker in Illinois, Miley has experience in a variety of fields of practice, including school social work and aging services. She has extensive experience in facilitating workshops and conference sessions on generalist social work and empowerment and social justice.  She has served on the editorial board of Social Work Education and currently is on the Social Work Advisory Board for Pearson Education.  Professor Miley is a coauthor   Social Work: An Empowering Profession (7th edition), co-editor or Pathways to Power: Reading in Contextual Social Work Practice, and works collaboratively with Michael O’Melia and Brenda DuBois in writing Generalist Social Work Practice: An Empowering Approach (7th edition, forthcoming).


Michael O'Melia is an Associate Professor in the St. Ambrose University MSW Program. He specializes in teaching clinical social work with expertise in generalist, collaborative, and anti-oppressive methods. O’Melia is a Licensed Clinical Social Worker in Illinois, working for over thirty years with individuals, couples, families and small groups in child welfare, delinquency prevention, family therapy, and school-based practice settings. In addition to co-authoring Generalist Social Work Practice: An Empowering Approach, O’Melia is co-editor of Pathways to Power: Reading in Contextual Social Work Practice. Functioning as a community trainer and program consultant, O’Melia focuses on developing culturally competent practices, working with resistant and mandated clients, and implementing strength-based clinical strategies. He also sits on the Social Work Advisory Board for Pearson Education, serves as a member of the Editorial Advisory Board of the Rumanian Social Work Review, and contributes as an editor to the Journal of Progressive Human Services.


Brenda DuBois, PhD, MSW, is a professor and former director of the graduate School of Social work at St. Ambrose University, Davenport, Iowa.  A graduate of the University of Iowa (social work) and Illinois State University (Higher Education Administration), Dr. DuBois has been a social work educator for 33 years, in both BSW and MSW programs, with teaching specialties in generalist practice, social welfare history and policy, social justice, empowerment, and ethics. She serves on several community boards and service delivery planning groups. Additionally, she has extensive experience in facilitating workshops, staff development training, and conference sessions on generalist social work, empowerment social work, social justice, and social work ethics. Dr. DuBois is a coauthor with Karla Miley of Social Work: An Empowering Profession (7th edition) and works collaboratively with Karla Miley and Michael O’Melia in writing Generalist Social Work Practice: An Empowering Approach (7th edition, forthcoming).

Table of Contents







Part One: Social Work Practice Perspectives


Chapter 1: Generalist Social Work Practice

Chapter 2: Human System Perspectives

Chapter 3: Values and Multicultural Competence

Chapter 4: Strengths and Empowerment

Chapter 5: An Empowering Approach to Generalist Practice


Part Two: Engagement: The Dialogue Phase


Chapter 6: Engagement: Forming Partnerships

Chapter 7: Engagement: Articulating Situations

Chapter 8: Engagement: Defining Directions


Part Three: Assessment: The Discovery Phase


Chapter 9: Assessment: Identifying Strengths

Chapter 10: Assessment: Assessing Resource Capabilities

Chapter 11: Assessment: Framing Solutions


Part Four: Intervention and Evaluation: The Development Phase


Chapter 12: Intervention: Activating Resources

Chapter 13: Intervention: Creating Alliances

Chapter 14: Intervention: Expanding Opportunities

Chapter 15: Evaluation: Recognizing Success

Chapter 16: Intervention: Integrating Gains







Chapter 1 Generalist Social Work Practice  


Social Work Values and Purpose

Human Dignity and Worth

Social Justice

Defining Social Work

Achieving the Purpose of Social Work

Generalist Social Work

Levels of Intervention in Generalist Practice

Policy and Generalist Practice

Research in Generalist Practice

Advantages of a Multifaceted Approach

Social Work Functions and Roles


Resource Management


Integrating Generalist Functions

Looking Forward

Practice Test

MySearchLab Connections


Chapter 2 Human System Perspectives


The Knowledge Base of Generalist Practice 

Theoretical Frameworks for Practice

Developing a Practice Framework

Analyzing Theoretical Perspectives

Key Perspectives for Empowering Practice 


Social Constructionism

Feminist Perspective

Life Course Theory

Critical Theory

The Ecosystems Perspective 

Humans in Context

Focus on Transactions

Development as Evolutionary Change


View of Dysfunction

Implications for Change

Human Systems 

System Defined

Dimensions of Systems

A Structural View of Systems

An Interactional View of Systems

Biopsychosocial Dimensions

Cultural Influences

Ecosystems: A Conceptual Framework for Practice 

Identify the Focal System

What’s Happening Inside the System?

What’s Happening Outside the System?

How Do the Inside and Outside Connect?

How Does the System Move through Time?

Applying the Ecosystems Framework

Looking Forward 

Practice Test 

MySearchLab Connections


Chapter 3 Values and Multicultural Competence 


Frames of Reference 

Your Frame of Reference Shows

Professional Values and Practice Principles 






Access to Resources



Value Conflicts in Practice

Personal Values and Resources 

Use of Self in Social Work

Increasing Self-Awareness

Values and Principles in Action: A Practice Example

How Values Influence Practice

Values and Diversity

Multicultural Competence 

Cultural Diversity Defined

Proficient Multicultural Practice

Cultural Competence

Cultural Sensitivity

Cultural Responsiveness

A Generalist View of Cultural Competence 

Practitioner-Level Cultural Competence

Agency-Level Cultural Competence

Community-Level Cultural Competence

Looking Forward 

Practice Test 

MySearchLab Connections


Chapter 4 Strengths and Empowerment  


Strengths Perspective

Practice Assumptions

Key Transitions

Applying a Strengths Perspective


Personal Dimensions of Empowerment

Interpersonal Dimensions of Empowerment

Sociopolitical Dimensions of Empowerment


Empowerment Social Work and Oppression

Empowerment-Based Practice

The Paradox of an Empowering Process

Collaboration and Partnership

Ethical Preferences for Empowerment Practice

Characteristics of Empowerment-Centered Social Workers

Empowerment-Oriented Strategies

Looking Forward

Practice Test

MySearchLab Connections



Chapter 5 An Empowering Approach to Generalist Practice 


Elements of an Empowering Generalist Approach

Infusing an Ecosystems Perspective

Reflecting a Social Justice Commitment

Applying a Strengths Orientation

Collaborating with Clients

Constructing an Empowering Reality

Phases and Processes of Empowering Practice

Engagement: The Dialogue Phase

Assessment: The Discovery Phase

Intervention and Evaluation: The Development Phase

The Recurring Nature of Dialogue, Discovery, and Development

From Solving Problems to Promoting Competence

Processes in Action: Practice Examples

An Example at the Microlevel

An Example at the Mezzolevel

An Example at the Macrolevel

Multilevel Practice in Generalist Social Work: An Integrative Case Example

Social Work Practice at the Microlevel

Social Work Practice at the Mezzolevel

Social Work Practice at the Macrolevel

Looking Forward

Practice Test

MySearchLab Connections





Chapter 6 Engagement: Forming Partnerships 


Collaboration and Partnership

The Dilemma of Social Workers as Experts

The Rewards of Clients as Experts

The Social Worker’s Role

Agency Influences on Worker–Client Relationships

Making Initial Contacts

Recognizing What Clients Bring

Initiating Collaboration

Beginning Steps: A Practice Example

Qualities of Professional Partnerships


Acceptance and Respect



Cultural Sensitivity


Constructing Empowering Relationships

Recognizing Rights

Taking Responsibilities

Avoiding Dual Relationships

Discussing Rights and Responsibilities

Augmenting Power

When Clients Feel Powerless

Collaborating with Oppressed Clients

Voluntary and Involuntary Clients

Partnerships with Larger Systems

Respecting Confidentiality

Absolute and Relative Confidentiality

Violating Confidentiality

Informed Consent for Releasing Information

Privileged Communication

Balancing Accountability and Privacy

Looking Forward

Practice Test

MySearchLab Connections


Chapter 7 Engagement: Articulating Situations 


Empowering Dialogue

Listening and Responding

Proactive Responding

Describing the Current Situation

Orienting toward Goals

Searching for Strengths and Resources

Sizing Up Situations

Applying Models of Communication

Verbal Communication

Nonverbal Communication

Influences on Communication Processes

Accessing the Client’s Perspective

Responding to Thoughts

Allowing Space

Nonverbal Responses

Single Word Responses



Summary Clarification

Request to Continue


Combining Responses

Practice Example

Responding to Feelings

The Experience of Feelings

Identifying Feelings

Verbalizing Feelings

Validating Feelings

Special Issues in Responding

Responding to Anger

Responding to Silence

Responding to Questions

Responding to Feedback from Clients

Responding to Larger Client Systems

Facilitating Discussion

Respecting Existing Functioning

Looking Forward

Practice Test

MySearchLab Connections


Chapter 8 Engagement: Defining Directions 


Transforming Challenges into Directions

Orienting Forward, Not Back

Framing the Search for Resources

Integrating Transactional Dimensions

Considering Client Motivation

Enhancing Client Motivation

Motivating Clients Who Have Given Up

Aligning Worker and Client Motivations

Motivating Larger Systems

Collaborating with Clients Who Resist

Resistance Is Motivated

Cooperating with Resistance

Overcoming Environmental Resistance

Cooperating with Mandated Clients

Constructing Workers’ Expectations

Structuring a Working Partnership

Defining a Motivating Direction

Taking Priority Actions

Responding to Trauma and Crises

Responding to Large-Scale Disasters

Responding to the Threat of Suicide

Responding to Threats toward Others

Responding to Child Abuse

Responding to Elder Abuse

Responding to Intimate Partner Violence

Responding to Survival Needs

Responding to Signs of Addiction

Looking Forward

Practice Test

MySearchLab Connections





Chapter 9 Assessment: Identifying Strengths 


Infusing a Strengths Perspective

What Are Strengths?

Why Identify Strengths?

Balancing Strengths and Challenges

Looking for Strengths

Highlighting Strengths in General Functioning

Strengths in Individuals

Strengths in Families

Strengths in Groups

Strengths in Organizations

Strengths in Communities

Solution-Focused Dialogue

Creating a Solution-Saturated Atmosphere

Searching for Exceptions

Detecting Incremental Steps

Searching for Transferable Skills

Recognizing Cultural Strengths

The Challenge of Activating Cultural Strengths

A Closer Look at Cultural Identity

The Critical Use of Research about Cultural Groups

Ethnic Group Strengths

African Americans

Non-Hispanic White Americans

Latino Americans

Asian Americans

Native Americans

Strengths in Cultural Group Memberships


Gay, Lesbian, Bisexual, and Transgender Individuals

Older Adults

Religious Affiliations and Spirituality

Persons with Disabilities

Clients as Resources for Understanding Cultures

Uncovering Strengths in Adversity

Surviving Oppression

Surviving Violence

Surviving Family Disruption

Looking Forward

Practice Test

MySearchLab Connections


Chapter 10 Assessment: Assessing Resource Capabilities  


Exploring Resource Systems through Assessment

Recognizing Environmental Resources

Turning Challenging Situations into Resources

Collaborating to Search for Resources

Applying Theoretical Frameworks

Organizing Assessment by Using a 5-Point Ecosystemic Schema

Practice Example: Franklin Courts

Organizing Assessment: Applying Ecosystemic Questions

Assessing Structures

Assessing Interactions

Assessing Thinking and Feeling

Assessing Cultural Influences

Assessing Spiritual Dimensions

Assessing Physical Environments

Putting the Pieces Together

Using Assessment Tools

Social Histories



Culturally Sensitive Assessment

Social Network Maps

Group Assessment

Organizational Assessment

Neighborhood and Community Assessment

Tools as Resources for Empowerment

Adding Viewpoints

Bringing in Significant Others

Contacting Other Professionals

Assessing through Observation

Observations by Clients

Observations by Workers



Types of Recording Formats

Ethical and Legal Issues in Recordkeeping

Looking Forward

Practice Test

MySearchLab Connections


Chapter 11 Assessment: Framing Solutions


Collaborative Planning Processes

Client Expertise in Planning

Worker Expertise in Planning

Issues Affecting Collaborative Planning

Planning in Multiperson Systems

Goals and Objectives

Differentiating Goals and Objectives

Considering Goals

Translating Goals into Objectives

Constructing Action Plans

Crystallizing Outcome Goals

Writing Effective Objectives

Prioritizing Objectives

Screening Generalist Intervention Strategies

Choosing Effective Strategies

Delineating Tasks and Responsibilities

Setting Reviews and Evaluations


The Evolving Contract

Contracting as an Empowering Process

Looking Forward

Practice Test

MySearchLab Connections





Chapter 12 Intervention: Activating Resources  


Applying Generalist Intervention Skills

Intervention across System Levels

Maintaining Progress in the Action Plan

Implementing Action Plans

Enhancing Interactions

Sustaining Motivation

Developing Power

Promoting Leadership

Facilitating Choices

Shaping Competence

Changing Perspectives

Offering Feedback

Constructing Feedback

Creating New Concepts

Using Narrative Strategies

Trying Out New Behaviors

Managing Resources

Linking Clients with Resources

Client Advocacy

Maximizing Clients’ Rights

Fair Hearings and Appeals



Sharing Information

Looking Forward

Practice Test

MySearchLab Connections


Chapter 13 Intervention: Creating Alliances 


The Power of Alliances

Developing Alliances through Groups

Groups and Empowerment

Mutual Aid in Groups

Self-Help Groups

Social Action through Group Work

Strengthening Natural Support Alliances

Social Support

Workers’ Roles in Encouraging Social Support

Case Management: Client–Service Alliances

Overview of Case Management

The Purpose of Case Management

Case Management Activities with Clients

Case Management Activities within Delivery System

Case Management as Policy Practice

Case Management in Action: A Practice Example

Workers’ Resources for Case Management

Critical Issues and Ethical Dilemmas

Organizational Alliances for Service Delivery

Forming Intergovernmental Alliances

Building Interagency Coalitions

Working on Teams

Leading Effective Meetings

Professional Support Networks

Alliances within Organizations

Antidotes to Burnout

Professional Memberships

Alliances through Technology

Looking Forward

Practice Test

MySearchLab Connections


Chapter 14 Intervention: Expanding Opportunities 


Opportunities: Keys to Empowerment

Empowerment and Opportunities

Empowerment in Groups and Communities

Resource Expansion

Identifying Resource Shortages

Mobilizing Resources

Educating the Public

Writing Grant Proposals

Community Change

Generalist Processes for Working with Communities

Working with Communities through Organizing

Working with Communities through Development

Social Work as a Political Profession

Political Perspectives

Political Perspectives Applied to Social Work

Policy Development

Policy Analysis and Change

Consumer Participation in Policy Development

Social Activism and Social Advocacy

A Heritage of Social Reform

Promoting Social Action

Advocacy Role

Legislative Advocacy

Legislative Analysis


Legislative Testimony

Looking Forward

Practice Test

MySearchLab Connections


Chapter 15 Evaluation: Recognizing Success  


Social Work Research and Evaluation

Integrating Research and Practice

Client Involvement in Research and Evaluation

Evidence-Based Practice 

Steps for Evidence-Based Decision-Making

Implications for Social Work Practice

Ethics in Research

Research-Informed Practice 

The Research Process

Research Terminology

Practice Evaluation

Client Outcome Assessment

Using Standardized Instruments in Practice Evaluation

Progress Evaluation

Monitoring and Evaluating Action Plans

Goal Attainment Scaling

Single-System Designs

Elements of Single-System Designs

Types of Single-System Designs

Limitations of Single-System Designs

Program Evaluation

Program Evaluation Design

Consumer Satisfaction Surveys

Empowerment Evaluation

Looking Forward 

Practice Test 

MySearchLab Connections


Chapter 16 Intervention: Integrating Gains 


Social Work Endings

Completing Contracts

Preparing for Resolution

Discussing Readiness


Sharing Feelings

Generalizing Outcomes

Firming Up Social Supports

Celebrations and Ritualized Endings

Looking to the Future

Following Up

Closing with Referral

Acknowledging Limited Resources

Implementing Legal Mandates

Making Referrals

Responding to Clients’ Discontinuation of Services

Preparing for Early Discontinuation

Recognizing Exit Clues

Resolving Unplanned Exits

When Clients Die


End-of-Life Care

Grieving the Death of a Client

Resolving Relationships with Multiperson Systems

Small Group Endings

Resolving Intermember Relationships

Endings with Organizations and Communities

Endings Are Beginnings

Practice Test

MySearchLab Connections




Author Index

Subject Index

Rewards Program

Write a Review