Glitch : The Hidden Impact of Faulty Software

by Papows, Jeff, Ph.D.

• ISBN13: 9780132160636
• ISBN10: 0132160633
• Edition: 1st
• Format: Hardcover
• Copyright: 2010-08-25
• Publisher: Prentice Hall

Summary

While many businesses are aware of the public impact of computer glitches, they are not aware of the underlying causes or how to appropriately address them and prevent them. Formerly the CEO of Lotus Development Corp., Jeffrey Papows explains the impact of three forces based on his 30 years of technology industry experience from the executive level as well as from an understanding of the intricacies of technology's underpinnings. This book examines the technical, business and consumer impact of software glitches that continue to erode brands, consumer confidence, productivity, and profitability, and Papows provides prescriptive guidance for businesses to follow in today's technology-focused world.

Author Biography

Jeff Papows, Ph.D., President and CEO of WebLayers, has more than 30 years of industry experience and a proven history of success in both emerging companies and large global organizations. Most notably, he was President and CEO of Lotus Development Corporation. There he was widely credited with taking Lotus Notes from its initial release to sales of more than 80 million copies worldwide, making it the leading collaboration platform. After Lotus was acquired, Papows helped steer the company’s successful integration into IBM. He also was President of Cognos Corporation, taking the business intelligence software provider from its early stages to sustained profitability, a public offering, and continued growth that met or exceeded Wall Street expectations.

 

Most recently, Papows was President and CEO of Maptuit, a provider of real-time commercial navigation software. Having led Maptuit to profitability and a market leadership position, he continues to play an active role in the company as Chairman of the Board.

 

Papows has been a frequent guest on CNN and Fox News and is a successful author. His book Enterprise.com: Information Leadership in the Digital Age has been reprinted in several languages. He holds a Ph.D. in business administration as well as a master of arts degree and a bachelor of science degree.

 

Table of Contents

Foreword	p. vi
Converging Forces	p. 1
The Personal Impact	p. 17
Cyber Terrorism and Other Hidden Threats	p. 39
Dealing with Everyday Glitches	p. 59
Technology's Influence: Past, Present, and Future	p. 77
The Mobility and Network Maze	p. 99
Governing the Government	p. 119
The Way Forward	p. 141
Appendix	p. 165
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