Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
Purchase Benefits
What is included with this book?
Understanding the Rules of Etiquette | p. 3 |
Etiquette lessons from history | p. 4 |
The basis of etiquette today | p. 11 |
Creating a Powerful First Impression | p. 17 |
Dressing to make a good impression | p. 18 |
Introducing yourself and others | p. 20 |
Shaking hands | p. 25 |
Interviewing basics | p. 26 |
Maintaining Business Relationships | p. 31 |
Conflict Resolution | p. 32 |
Special conflict resolutions | p. 34 |
Business Travel | p. 38 |
Personal workspace | p. 40 |
Basic etiquette for the golf course | p. 41 |
Leaving a job | p. 43 |
Basic Communication Etiquette | p. 45 |
Communication etiquette | p. 46 |
Face-to-face etiquette | p. 50 |
Writing etiquette | p. 52 |
Public speaking etiquette | p. 54 |
Basic Digital Etiquette | p. 57 |
Telephone etiquette | p. 59 |
Email etiquette | p. 64 |
Webpage etiquette | p. 65 |
Etiquette for other digital options | p. 66 |
Basic Business Dining Etiquette | p. 69 |
Basic dining behavior | p. 70 |
Basic table settings | p. 72 |
Basic table manners | p. 74 |
Host etiquette | p. 78 |
Guest etiquette | p. 81 |
Special Dining Events | p. 83 |
Invitations | p. 84 |
Formal dining | p. 86 |
Business banquets | p. 92 |
Casual dining | p. 93 |
Successful Meetings | p. 97 |
Before the meeting | p. 98 |
During and after the meeting | p. 101 |
Being a productive participant | p. 103 |
Distance meeting | p. 105 |
Parliamentary procedure | p. 108 |
Cross-Cultural Etiquette | p. 111 |
Preparing for your trip | p. 112 |
Greeting people | p. 113 |
Establishing relationships | p. 115 |
Eating and gift giving | p. 119 |
Considering gender issues | p. 121 |
Table of Contents provided by Ingram. All Rights Reserved. |