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Guide to Business Etiquette
by Cook, Roy A., D.B.A.; Cook, Gwen OEdition:
2nd
ISBN13:
9780137075041
ISBN10:
0137075049
Format:
Paperback
Pub. Date:
5/24/2010
Publisher(s):
Prentice Hall
List Price: $41.60
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Related Products
Guide to Business Etiquette (Guide to Business Communication Series)
Summary
This concise, practical book was written for you if you want to become more adept at business etiquette-those important do's and don'ts for every business setting-that will help you appear poised, confident, and professional.
Table of Contents
| Understanding the Rules of Etiquette | p. 3 |
| Etiquette lessons from history | p. 4 |
| The basis of etiquette today | p. 11 |
| Creating a Powerful First Impression | p. 17 |
| Dressing to make a good impression | p. 18 |
| Introducing yourself and others | p. 20 |
| Shaking hands | p. 25 |
| Interviewing basics | p. 26 |
| Maintaining Business Relationships | p. 31 |
| Conflict Resolution | p. 32 |
| Special conflict resolutions | p. 34 |
| Business Travel | p. 38 |
| Personal workspace | p. 40 |
| Basic etiquette for the golf course | p. 41 |
| Leaving a job | p. 43 |
| Basic Communication Etiquette | p. 45 |
| Communication etiquette | p. 46 |
| Face-to-face etiquette | p. 50 |
| Writing etiquette | p. 52 |
| Public speaking etiquette | p. 54 |
| Basic Digital Etiquette | p. 57 |
| Telephone etiquette | p. 59 |
| Email etiquette | p. 64 |
| Webpage etiquette | p. 65 |
| Etiquette for other digital options | p. 66 |
| Basic Business Dining Etiquette | p. 69 |
| Basic dining behavior | p. 70 |
| Basic table settings | p. 72 |
| Basic table manners | p. 74 |
| Host etiquette | p. 78 |
| Guest etiquette | p. 81 |
| Special Dining Events | p. 83 |
| Invitations | p. 84 |
| Formal dining | p. 86 |
| Business banquets | p. 92 |
| Casual dining | p. 93 |
| Successful Meetings | p. 97 |
| Before the meeting | p. 98 |
| During and after the meeting | p. 101 |
| Being a productive participant | p. 103 |
| Distance meeting | p. 105 |
| Parliamentary procedure | p. 108 |
| Cross-Cultural Etiquette | p. 111 |
| Preparing for your trip | p. 112 |
| Greeting people | p. 113 |
| Establishing relationships | p. 115 |
| Eating and gift giving | p. 119 |
| Considering gender issues | p. 121 |
| Table of Contents provided by Ingram. All Rights Reserved. |
