Guide to Business Etiquette

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  • Edition: 2nd
  • Format: Paperback
  • Copyright: 2010-05-24
  • Publisher: Pearson

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This concise, practical book was written for you if you want to become more adept at business etiquette-those important do's and don'ts for every business setting-that will help you appear poised, confident, and professional.

Table of Contents

Understanding the Rules of Etiquettep. 3
Etiquette lessons from historyp. 4
The basis of etiquette todayp. 11
Creating a Powerful First Impressionp. 17
Dressing to make a good impressionp. 18
Introducing yourself and othersp. 20
Shaking handsp. 25
Interviewing basicsp. 26
Maintaining Business Relationshipsp. 31
Conflict Resolutionp. 32
Special conflict resolutionsp. 34
Business Travelp. 38
Personal workspacep. 40
Basic etiquette for the golf coursep. 41
Leaving a jobp. 43
Basic Communication Etiquettep. 45
Communication etiquettep. 46
Face-to-face etiquettep. 50
Writing etiquettep. 52
Public speaking etiquettep. 54
Basic Digital Etiquettep. 57
Telephone etiquettep. 59
Email etiquettep. 64
Webpage etiquettep. 65
Etiquette for other digital optionsp. 66
Basic Business Dining Etiquettep. 69
Basic dining behaviorp. 70
Basic table settingsp. 72
Basic table mannersp. 74
Host etiquettep. 78
Guest etiquettep. 81
Special Dining Eventsp. 83
Invitationsp. 84
Formal diningp. 86
Business banquetsp. 92
Casual diningp. 93
Successful Meetingsp. 97
Before the meetingp. 98
During and after the meetingp. 101
Being a productive participantp. 103
Distance meetingp. 105
Parliamentary procedurep. 108
Cross-Cultural Etiquettep. 111
Preparing for your tripp. 112
Greeting peoplep. 113
Establishing relationshipsp. 115
Eating and gift givingp. 119
Considering gender issuesp. 121
Table of Contents provided by Ingram. All Rights Reserved.

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