Guide to Cross-Cultural Communications

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  • Edition: 2nd
  • Format: Paperback
  • Copyright: 2010-06-21
  • Publisher: Pearson

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This concise, practical book will help you communicate successfully in culturally-diverse workplaces at home and abroad. The Second Edition of the Guide to Cross-Cultural Communication:

Table of Contents

Prefacep. vii
Introductionp. xv
Understanding Cultures
Relationships: Individual or Collective?p. 3
Characteristics of individualist culturesp. 5
Characteristics of collective culturesp. 7
Guidelines: Individualist or collective?p. 11
Social Framework: High Context or Low Context?p. 13
High-context culturesp. 15
Low-context culturesp. 19
Guidelines: High or low contextp. 24
Time: Linear, Flexible, or Cyclical?p. 27
Linear timep. 28
Flexible timep. 30
Cyclical timep. 32
Guidelines: Attitudes toward timep. 36
Power: Hierarchical or Democratic?p. 39
Hierarchical culturesp. 41
Democratic culturesp. 44
Signs and symbols of powerp. 46
Guidelines: Attitudes toward powerp. 50
Communicating Across Cultures
Using Languagep. 53
English: a language of actionp. 55
Sino-tibetan languages: A rich contrastp. 56
Guidelines for using languagep. 58
Writingp. 63
Preferred channelp. 65
Directnessp. 66
Immediacyp. 68
Clarity and concisenessp. 69
Guidelines for writing across culturesp. 71
Communicating Nonverballyp. 75
Eye contactp. 77
Facial expressionp. 81
Hand gesturesp. 83
Spacep. 86
Silence and the rhythm of languagep. 89
Guidelinesp. 90
Negotiating: Process, Persuasion, and Lawp. 93
Analyzing the negotiation processp. 95
Enhancing your persuasivenessp. 101
Understanding international lawp. 105
Guidelines for negotiationp. 109
Conclusionp. 110
Cultural Questionnairep. 113
Bibliographyp. 117
Suggested Readingsp. 120
Suggested Filmsp. 123
Indexp. 125
Table of Contents provided by Ingram. All Rights Reserved.

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