A+ Guide to Managing and Maintaining Your PC, Comprehensive

by Andrews,Jean

• ISBN13: 9780619217587
• ISBN10: 0619217588
• Edition: 6th
• Format: Hardcover
• Copyright: 2006-11-22
• Publisher: Cengage Learning

Summary

Written by best-selling author and instructor Jean Andrews, this edition maps fully to CompTIA's new 2006 A+ Exam objectives. This full-color guide is designed to be the most complete, step-by-step book available for learning the fundamentals of supporting and troubleshooting computer hardware and software. Video clips are available on the accompanying CD so readers can watch the author bring concepts and technical topics to life via live demonstrations.

Table of Contents

CompTIA A+ Essentials 2006 Examination Objectives	xi
CompTIA A+ 220-602 2006 Examination Objectives	xxii
CompTIA A+ 220-603 2006 Examination Objectives	xxx
CompTIA A+ 220-604 2006 Examination Objectives	xxxvi
Introduction	xli
Introducting Hardware	1	(34)
Hardware Needs Software to Work	2	(1)
PC Hardware Components	3	(32)
Hardware Used for Input and Output	4	(3)
Hardware Inside the Computer Case	7	(1)
The Motherboard	8	(2)
The Processor and the Chipset	10	(1)
Storage Devices	11	(7)
Motherboard Components Used for Communication Among Devices	18	(5)
Interface (Expansion) Cards	23	(1)
The Electrical System	24	(2)
Instructions Stored on the Motherboard and Other Boards	26	(9)
Introducing Operating Systems	35	(52)
Operating Systems Past and Present	36	(9)
DOS (Disk Operating System)	36	(1)
Windows 9x/Me	37	(2)
Windows NT	39	(1)
Windows 2000	39	(2)
Windows XP	41	(1)
Windows Vista	42	(1)
Windows Server 2003	42	(1)
Unix	42	(1)
Linux	42	(1)
OS/2	43	(1)
Mac OS	43	(2)
What an Operating System Does	45	(15)
Operating System Components	45	(1)
An OS Provides a User Interface	46	(2)
An OS Manages Files and Folders	48	(3)
An OS Manages Applications	51	(4)
An OS Manages Hardware	55	(5)
OS Tools to Examine a System	60	(27)
The Windows Desktop	60	(6)
My Computer and Windows Explorer	66	(5)
System Properties	71	(1)
Control Panel	72	(1)
Device Manager	73	(3)
System Information	76	(1)
Windows Help and the Microsoft Web Site	76	(2)
Keystroke Shortcuts in the OS	78	(9)
PC Repair Fundamentals	87	(54)
PC Support Technician Tools	88	(4)
Recovery CDs	89	(1)
Loop-back Plugs	90	(1)
Cleaning Pads and Solutions	90	(2)
POST Diagnostic Cards	92	(1)
Personal Computer Preventive Maintenance	92	(9)
When a PC Is Your Permanent Responsibility	93	(5)
Creating a Preventive Maintenance Plan	98	(1)
Dealing with Dust	99	(1)
Preparing a Computer for Shipping	100	(1)
Disposing of Used Equipment	101	(1)
How to Work Inside a Computer Case	101	(17)
Static Electricity	102	(4)
Steps to Take Apart a Computer	106	(10)
Steps to Put a Computer Back Together	116	(2)
Understanding the Boot Process	118	(6)
Booting a Computer	118	(1)
Choosing Between a Hard Boot and a Soft Boot	118	(1)
The Startup BIOS Controls the Beginning of the Boot	119	(4)
Changing the Boot Sequence	123	(1)
How to Troubleshoot a PC Problem	124	(6)
Steps to Solving a PC Problem	125	(5)
Troubleshooting a Failed Boot	130	(11)
My Computer Won't Boot	130	(1)
Troubleshooting Major Subsystems Used for Booting	131	(10)
Form Factors and Power Supplies	141	(40)
Computer Case, Motherboard, and Power Supply Form Factors	142	(11)
Types of Form Factors	143	(7)
Types of Cases	150	(3)
Measures and Properties of Electricity	153	(5)
AC and DC	153	(1)
Hot, Neutral, and Ground	154	(2)
Some Common Electronic Components	156	(2)
Protecting Your Computer System	158	(5)
Static Electricity	159	(1)
EMI (Electromagnetic Interference)	159	(1)
Surge Protection and Battery Backup	159	(1)
Surge Suppressors	160	(3)
Energy Star Systems (The Green Star)	163	(4)
Power-Management Methods and Features	164	(2)
Energy Star Monitors	166	(1)
Troubleshooting the Electrical System	167	(14)
Problems with External Power	167	(1)
Problems with Loose Internal Connections	168	(1)
Problems That Come and Go	168	(1)
Problems with an Inadequate Power Supply	169	(1)
Problems with the Power Supply, Boards, or Drives	169	(1)
Problems with the Power Supply Fan	169	(1)
Power Problems with the Motherboard	170	(1)
Problems with Overheating	170	(3)
Replacing the Power Supply	173	(8)
Processors and Chipsets	181	(46)
Processors	182	(20)
How a Processor Works	183	(7)
The Intel Processors	190	(4)
AMD Processors	194	(2)
VIA and Cyrix Processors	196	(4)
Processor Sockets and Slots	200	(2)
The Chipset	202	(3)
Heat Sinks and Cooling Fans	205	(4)
Installing a Processor	209	(18)
Voltage to the Processor	209	(1)
CPU Voltage Regulator	210	(1)
Installing a Pentium II in Slot 1	211	(3)
Installing a Pentium 4 in Socket 478	214	(2)
Installing a Pentium 4 in Socket 775	216	(11)
Motherboards	227	(46)
Selecting a Motherboard	228	(5)
Configuring and Supporting a Motherboard	233	(21)
Buses and Expansion Slots	233	(7)
Hardware Configuration	240	(11)
Flashing ROM BIOS	251	(3)
Motherboard Drivers	254	(1)
Replacing a Motherboard	254	(8)
Preparing the Motherboard to Go into the Case	256	(1)
Installing the Motherboard in the Case	257	(5)
Completing the Installation	262	(1)
Troubleshooting the Motherboard and Processor	262	(11)
Problems with Installations	263	(1)
Problems with the Motherboard and Processor	264	(9)
Upgrading Memory	273	(28)
RAM Technologies	274	(9)
SIMM Technologies	277	(1)
DIMM Technologies	277	(2)
RIMM Technologies	279	(1)
Error Checking and Parity	280	(1)
CAS Latency and RAS Latency	281	(1)
Tin or Gold Leads	282	(1)
Memory Speeds	282	(1)
How to Upgrade Memory	283	(12)
How Much and What Kind of Memory to Buy	283	(10)
Installing Memory	293	(2)
Troubleshooting Memory	295	(6)
Upgrade Problems	295	(1)
Recurring Problems	296	(5)
Hard Drives	301	(60)
Learning from Floppy Drives	302	(7)
How Floppy Drives Work	302	(5)
How to Install a Floppy Drive	307	(2)
How Hard Drives Work	309	(5)
Tracks and Sectors on the Drive	311	(1)
Low-Level Formatting	312	(1)
Calculating Drive Capacity on Older Drives	313	(1)
Drive Capacity for Today's Drives	314	(1)
Hard Drive Interface Standards	314	(14)
The ATA Interface Standards	314	(10)
SCSI Technology	324	(2)
Other Interface Standards	326	(2)
Selecting and Installing a Hard Drive	328	(18)
How to Select a Hard Drive	328	(1)
Installations Using Legacy BIOS	329	(1)
Steps to Install a Parallel ATA Hard Drive	330	(13)
Serial ATA Hard Drive Installations	343	(2)
Installing a Hard Drive in a Wide Bay	345	(1)
Troubleshooting Hard Drives	346	(15)
Problems with Hard Drive Installations	346	(1)
How to Approach a Hard Drive Problem After the Installation	347	(2)
Hard Drive Hardware Problems	349	(6)
Troubleshooting Floppy Drives and Disks	355	(6)
Installing and Supporting I/O Devices	361	(72)
Basic Principles to Support I/O Devices	362	(1)
Working with Keyboards	363	(3)
How Keyboard Keys Work	364	(1)
Keyboard Connectors	364	(2)
Installing Keyboards	366	(1)
Cleaning the Keyboard	366	(1)
The Mouse and Other Pointing Devices	366	(4)
Mouse Technologies	367	(2)
Cleaning a Mouse	369	(1)
Touch Screens	369	(1)
Other Pointing Devices	370	(1)
Specialty Input Devices	370	(4)
Barcode Readers	370	(1)
Fingerprint Readers and Other Biometric Devices	371	(3)
Monitors, Projectors, and Video Cards	374	(19)
Monitors	374	(8)
Using a Projector	382	(1)
Video Cards	383	(10)
Using Ports and Expansion Slots for Add-On Devices	393	(25)
Using Serial Ports	394	(4)
Infrared Transceivers	398	(1)
Using Parallel Ports	399	(2)
Using USB Ports	401	(6)
Using IEEE 1394 Ports	407	(3)
Installing and Supporting Expansion Cards	410	(8)
Troubleshooting I/O Devices	418	(15)
Troubleshooting Keyboards	419	(1)
Troubleshooting a Touch Screen	420	(1)
Troubleshooting a Mouse or Touchpad	420	(1)
Troubleshooting Monitors and Video Cards	421	(12)
Multimedia Devices and Mass Storage	433	(62)
Multimedia on a PC	434	(24)
CPU Technologies for Multimedia	434	(1)
Sound Cards and Onboard Sound	434	(11)
Digital Cameras and Flash Memory Devices	445	(3)
Web Cameras and Microphones	448	(2)
MP3 Players	450	(3)
MIDI Devices	453	(1)
TV Tuner and Video Capture Cards	454	(4)
Optical Storage Technology	458	(13)
Using CDs	458	(8)
Using DVDs	466	(3)
Caring for Optical Drives and Discs	469	(2)
Hardware Used for Backups and Fault Tolerance	471	(13)
Tape Drives	472	(5)
Removable Drives	477	(3)
Fault Tolerance, Dynamic Volumes, and RAID	480	(4)
Troubleshooting Multimedia Devices	484	(11)
Problems with CD, CD-RW, DVD, or DVD-RW Installation	484	(1)
Problems When Burning a CD	484	(1)
Troubleshooting Sound Problems	485	(2)
Troubleshooting Tape Drives	487	(8)
Installing Windows 2000/XP	495	(52)
Features and Architecture of Windows 2000/XP	496	(19)
Versions and Features of Windows XP and 2000	496	(4)
Windows 2000/XP Architecture and Operating Modes	500	(2)
Networking Features	502	(3)
How Windows 2000/XP Manages Hard Drives	505	(9)
When to Use Windows 2000 and Windows XP	514	(1)
Plan the Windows 2000/XP Installation	515	(11)
Minimum Requirements and Hardware	516	(1)
Compatibility	516	(3)
Upgrade, Clean Install, or Dual Boot?	519	(2)
Hard Drive Partitions and File Systems	521	(1)
Will the PC Join a Workgroup or a Domain?	522	(1)
How Will the Installation Process Work?	522	(1)
Final Checklist	523	(3)
Steps to Install Windows XP	526	(5)
Windows XP Clean Install When an OS is Not Already Installed	527	(2)
Windows XP Clean Install When an OS is Already Installed	529	(1)
Upgrade to Windows XP	529	(1)
Dual Boot Using Windows XP	530	(1)
After the Windows XP Installation	531	(6)
Product Activation	533	(1)
Update Windows	534	(3)
Steps to Install Windows 2000	537	(10)
Clean Installation	537	(2)
Clean Install When the Hard Drive Has an Operating System Installed	539	(1)
Upgrade Installation	540	(7)
Maintaining Windows 2000/XP	547	(78)
Supporting Hardware and Applications	548	(32)
Installing Hardware Under Windows 2000/XP	548	(6)
Preparing a Hard Drive for First Use	554	(5)
Solving Hardware Problems Using Windows 2000/XP	559	(5)
Installing and Supporting Applications	564	(6)
Tools Useful to Manage Hardware and Applications	570	(10)
Protecting and Maintaining Windows System Files	580	(12)
Windows File Protection	581	(2)
Windows XP System Restore	583	(3)
Back up and Restore the System State	586	(2)
Windows XP Automated System Recovery	588	(4)
The Windows 2000/XP Registry	592	(8)
How the Registry Is Organized	593	(3)
Backing Up and Recovering the Registry	596	(2)
Editing the Registry	598	(2)
Optimizing the Windows 2000/XP Environment	600	(25)
Tools to Manage Software	601	(9)
Uninstall Unwanted Software	610	(5)
Managing Windows 2000/XP Memory	615	(10)
Supporting Windows 2000/XP Users and Their Data	625	(60)
Managing User Accounts	626	(13)
Understanding and Setting Up User Accounts	626	(11)
Transferring User Files and Preferences to a New PC	637	(2)
Tools for Supporting Users and Their Data	639	(20)
The Command Prompt Window	639	(8)
Task Scheduler	647	(2)
Group Policy	649	(3)
Controlling the Start Menu	652	(1)
Windows XP Remote Assistance	653	(6)
Supporting Hard Drives	659	(26)
Hard Drive Routine Maintenance Tasks	659	(4)
Conserving Hard Drive Space	663	(4)
Making Backups	667	(6)
Solving Hard Drive Problems	673	(12)
Troubleshooting Windows 2000/XP Startup	685	(56)
Understanding the Windows 2000/XP Boot Process	686	(6)
What Happens when Windows 2000/XP Starts Up	686	(1)
Files Needed to Start Windows 2000/XP	687	(2)
Important Folders Used in the Startup Process	689	(1)
The Boot.ini File	689	(1)
Customizing the Way Windows 2000/XP Starts Up	690	(2)
Troubleshooting Tools to Solve Startup Problems	692	(23)
Advanced Options Menu	698	(5)
Recovery Console	703	(12)
Strategies for Troubleshooting Windows 2000/XP Startup	715	(26)
Guidelines for Troubleshooting Boot Problems	715	(2)
Respond to Any Startup Errors	717	(5)
Cleaning Up Startup	722	(6)
Restore System Files	728	(2)
Recover or Repair the Windows 2000/XP Installation	730	(11)
Windows 9x/Me Commands and Startup Disk	741	(38)
Understanding DOS and Windows 9x/Me Startup	742	(3)
OS Boot Record Program Locates and Executes Io.sys	742	(1)
Msdos.sys Is Checked	743	(1)
Config.sys Is Checked	743	(1)
Command.com is Executed	744	(1)
Autoexec.bat is Executed	744	(1)
Commands to Manage Memory	745	(7)
How DOS and Windows 9x/Me Divide Memory	745	(3)
Windows 9x/Me and DOS Utilities That Manage Memory	748	(4)
Using the Command Prompt	752	(14)
Accessing a Command Prompt	752	(1)
File and Directory Naming Conventions	753	(1)
Using Wildcard Characters in Command Lines	754	(1)
Launching a Program Using the Command Prompt	754	(2)
Commands to Manage Files and Directories	756	(6)
Commands to Manage Hard Drives and Disks	762	(2)
Commands to Manage the Operating System	764	(2)
Using Batch Files	766	(1)
Using the Windows 9x/Me Startup Disk	766	(13)
Creating a Windows 9x/Me Startup Disk	766	(2)
Using a Startup Disk to Partition and Format a New Drive	768	(2)
Using a Startup Disk to Troubleshoot a Failed Boot	770	(9)
Supporting Windows 9x/Me	779	(62)
Windows 9x/Me Architecture	780	(5)
A Bridging of Two Worlds	780	(2)
Virtual Machines	782	(2)
Virtual Memory	784	(1)
Installing Windows 9x/Me, Hardware, and Software	785	(19)
Installing Windows 9x/Me	785	(11)
Installing and Managing Hardware with Windows 9x/Me	796	(6)
Installing and Managing Software in Windows 9x/Me	802	(2)
Booting Windows 9x/Me	804	(6)
Files Used to Customize the Startup Process	804	(2)
The Windows 9x/Me Startup Process	806	(4)
Troubleshooting Tools for Windows 9x/Me	810	(9)
System Monitor	812	(1)
System Configuration Utility (Msconfig)	813	(1)
Dr. Watson	814	(1)
The Windows 9x/Me Registry and Registry Checker	815	(4)
Troubleshooting Windows 9x/Me	819	(22)
Troubleshooting Windows 9x/Me Installations	819	(1)
Troubleshooting Windows 9x/Me Startup	820	(9)
Troubleshooting Problems After Windows 9x/Me Startup	829	(12)
PCs on a Network	841	(80)
Physical Network Architectures	842	(22)
Sizes of Networks	842	(1)
Networking Technologies	842	(3)
Additional Terms Used in Networking	845	(1)
Introducing Ethernet	846	(9)
Wireless Networks	855	(4)
Telephone Networks	859	(3)
Token Ring and FDDI	862	(2)
Windows on a Network	864	(13)
Four Suites of Protocols	864	(2)
Addressing on a Network	866	(10)
How Computers Find Each Other on a LAN	876	(1)
Installing a NIC and Connecting to a Network	877	(20)
Installing a NIC Using Windows 2000/XP	878	(6)
Installing a NIC Using Windows 9x/Me	884	(3)
Installing a Wireless Adapter in a Notebook	887	(10)
Using Resources on the Network	897	(8)
Sharing Files, Folders, and Applications	897	(5)
Network Drive Maps	902	(2)
What If You Don't Want to Share?	904	(1)
How to Set Up Your Own Wireless Network	905	(6)
Security on a Wireless LAN	905	(2)
Choosing a Wireless Access Point	907	(1)
Configure and Test Your Wireless Network	907	(4)
Troubleshooting a Network Connection	911	(10)
PCs on the Internet	921	(76)
The TCP/IP Suite of Protocols	922	(9)
Using IP and Port Addresses to Identify Services	922	(3)
TCP/IP Protocol Layers	925	(3)
TCP/IP Utilities	928	(3)
Connecting to the Internet	931	(22)
Cable Modem and DSL Connections	932	(8)
Dial-up Connections	940	(9)
Sharing a Personal Internet Connection	949	(2)
Implementing a Software Firewall	951	(2)
Using a Router on Your Network	953	(11)
Advantages of Using a Router	954	(2)
Installing and Configuring a Router	956	(6)
Virtual Private Network	962	(2)
Supporting Internet Clients	964	(33)
Supporting Web Browsers	965	(11)
Supporting E-mail	976	(2)
Supporting FTP	978	(3)
Supporting VoIP	981	(3)
Supporting Remote Desktop	984	(13)
Securing Your PC and LAN	997	(64)
Securing Your Desktop or Notebook Computer	998	(35)
Access Control	999	(8)
Limit Use of the Administrator Account	1007	(1)
Use a Personal Firewall	1008	(1)
Use AV Software	1009	(1)
Keep Windows Updates Current	1010	(2)
Set Internet Explorer for Optimum Security	1012	(1)
Use Alternate Client Software	1012	(1)
Consider Using Microsoft Shared Computer Toolkit for Windows XP	1013	(1)
Hide and Encrypt Files and Folders	1014	(6)
Physically Protect Your Equipment	1020	(1)
Beware of Social Engineering	1021	(4)
Keep Good Backups of User Data	1025	(1)
Back Up System Files	1026	(1)
Make Use of Event Logging and Incident Reporting	1026	(6)
Destroy the Trash	1032	(1)
Perform a Monthly Security Maintenance Routine	1032	(1)
Securing Your Wired or Wireless Network	1033	(4)
Use a Router to Secure a SOHO Network	1033	(2)
Authentication Technologies for Larger Networks	1035	(2)
Dealing with Malicious Software	1037	(24)
You've Got Malware	1038	(1)
Here's the Nasty List	1039	(4)
Step-by-Step Attack Plan	1043	(18)
Notebooks, Tablet PCs, and PDAs	1061	(70)
Supporting Notebooks	1062	(31)
Tips for Buying a Notebook	1062	(1)
Special Considerations When Servicing Notebooks	1063	(8)
Caring for Notebooks	1071	(10)
Connecting Peripheral Devices to Notebooks	1081	(12)
Replacing and Upgrading Internal Parts	1093	(19)
Three Approaches to Dealing with a Broken Internal Device	1093	(3)
Upgrading Memory	1096	(4)
Replacing a Hard Drive	1100	(3)
Replacing the LCD Panel	1103	(7)
Replacing a Mini PCI Card	1110	(1)
Other Field Replaceable Units for Notebooks	1111	(1)
Troubleshooting Notebooks	1112	(7)
Problems with the Power System	1112	(2)
Problems with Video	1114	(2)
A Notebook Gets Wet	1116	(1)
The Notebook Is Dropped	1116	(1)
Protecting and Retrieving Data	1116	(1)
More Errors and What to Do About Them	1117	(2)
Online Resources for Troubleshooting Notebooks	1119	(1)
Surveying Tablet PCs	1119	(3)
Surveying PDAs	1122	(9)
Battery Life on a PDA	1123	(1)
Applications on a PDA	1124	(1)
Connecting a PDA to a PC	1124	(1)
PDA Manufacturers and Operating Systems	1125	(6)
Supporting Printers and Scanners	1131	(58)
How Printers and Scanners Work	1132	(12)
Laser Printers	1132	(5)
Inkjet Printers	1137	(2)
Dot Matrix Printers	1139	(1)
Thermal Printers and Solid Ink Printers	1139	(2)
Introducing Scanners	1141	(3)
Installing and Sharing a Printer	1144	(11)
Installing a Local Printer	1144	(4)
Sharing a Printer with Others in a Workgroup	1148	(7)
Maintaining Printers and Scanners	1155	(16)
Printer Languages	1155	(1)
Using Windows to Manage Printers	1156	(4)
Routine Printer Maintenance	1160	(7)
Supporting Scanners	1167	(4)
Troubleshooting Printers and Scanners	1171	(18)
Printer Does Not Print	1172	(5)
Problems with Laser Printers	1177	(2)
Problems with Inkjet Printers	1179	(2)
Problems with Dot Matrix Printers	1181	(1)
Troubleshooting Scanners	1181	(8)
The Professional PC Technician	1189	(18)
Job Roles and Responsibilities	1190	(3)
Certifications and Professional Organizations	1190	(2)
Recordkeeping and Information Tools	1192	(1)
What Customers Want: Beyond Technical Know-How	1192	(1)
Support Calls: Providing Good Service	1193	(7)
Planning for Good Service	1194	(1)
Making an On-Site Service Call	1195	(2)
Phone Support	1197	(3)
When You Can't Solve the Problem	1200	(1)
Protecting Software Copyrights	1200	(7)
Federal Copyright Act of 1976	1200	(1)
Industry Associations	1201	(1)
What Are Your Responsibilities Under the Law?	1201	(6)
APPENDIX A How an OS Uses System Resources	1207	(8)
Interrupt Request Number (IRQ)	1208	(4)
Memory Addresses	1212	(1)
I/0 Addresses	1213	(1)
DMA Channels	1214	(1)
APPENDIX B Electricity and Multimeters	1215	(14)
Electricity: A Basic Introduction	1216	(4)
Voltage	1217	(1)
Amps	1218	(1)
Ohms	1219	(1)
Wattage	1219	(1)
Measuring the Voltage of a Power Supply	1220	(9)
Using a Multimeter	1220	(2)
How to Measure the Voltage of a Power Supply	1222	(5)
Practicing Measuring the Output of Your Power Supply	1227	(2)
APPENDIX C Supporting SCSI and Legacy Devices	1229	(12)
All About SCSI	1230	(6)
Signaling Methods Used on SCSI Cables	1230	(2)
Connectors Used with SCSI Cables	1232	(2)
Termination	1234	(1)
SCSI-1, SCSI-2, and SCSI-3	1235	(1)
Using ISA Expansion Slots	1236	(3)
Using Legacy Drivers	1239	(2)
APPENDIX D Disassembling a Notebook	1241	(10)
Disassembling an Older ThinkPad	1242	(3)
Disassembling a Newer Dell Notebook	1245	(6)
APPENDIX E Introducing Linux	1251	(12)
Root Account and User Accounts	1253	(1)
Directory and File Layout	1253	(2)
Linux Commands	1255	(5)
Editing Commands	1257	(1)
Viewing the Shells File	1258	(1)
Redirecting Output	1259	(1)
Creating a Directory	1259	(1)
Using the vi Editor	1260	(2)
Window Managers	1262	(1)
APPENDIX F Introducing the Mac OS	1263	(14)
Starting Up a Mac	1264	(2)
Using the Mac	1266	(4)
The Mac Desktop	1266	(1)
Using the Finder	1267	(2)
Using the Apple Menu	1269	(1)
Launching an Application	1270	(1)
Supporting Hardware	1270	(7)
Adjusting Display Settings	1271	(1)
Supporting the Hard Drive	1272	(1)
Drive Maintenance Tools	1273	(4)
APPENDIX G Supporting Windows NT Workstation	1277	(6)
Installing Windows NT as the Only OS	1278	(1)
Troubleshooting the Windows NT Boot Process	1278	(5)
Last Known Good Configuration	1279	(1)
Windows NT Boot Disks	1279	(1)
The Windows NT Emergency Repair Disk	1280	(1)
Using the Boot Disks and the ERD to Recover from a Failed Boot	1281	(2)
APPENDIX H CompTIA A+ Acronyms	1283	(8)
Glossary	1291	(30)
Index	1321