A+ Guide to Software : Managing, Maintaining, and Troubleshooting

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  • Edition: 4th
  • Format: Hardcover
  • Copyright: 2006-12-12
  • Publisher: Cengage Learning
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Written by best-selling author and instructor Jean Andrews, this edition maps fully to the 2006 A+ Exams. This full-color guide is designed to be the most complete, step-by-step book available for learning the fundamentals of supporting and troubleshooting computer software. Video clips are available on the accompanying CD so readers can watch the author bring concepts and technical topics to life via live demonstrations.

Table of Contents

CompTIA A+ Essential 2006 Examination Objectivesp. vii
CompTIA A+ 220-602 2006 Examination Objectivesp. xviii
CompTIA A+ 220-603 2006 Examination Objectivesp. xxv
CompTIA A+ 220-604 2006 Examination Objectivesp. xxxi
Introducing Operating Systemsp. 1
Operating Systems Past and Presentp. 2
DOS (Disk Operating System)p. 2
Windows 9x/Mep. 3
Windows NTp. 5
Windows 2000p. 5
Windows XPp. 7
Windows Vistap. 8
Windows Server 2003p. 8
Unixp. 8
Linuxp. 8
OS/2p. 9
Mac OSp. 9
What an Operating System Doesp. 11
Operating System Componentsp. 11
An OS Provides a User Interfacep. 12
An OS Manages Files and Foldersp. 14
An OS Manages Applicationsp. 19
An OS Manages Hardwarep. 22
OS Tools to Examine a Systemp. 28
The Windows Desktopp. 28
My Computer and Windows Explorerp. 34
System Propertiesp. 39
Control Panelp. 40
Device Managerp. 41
System Informationp. 44
Windows Help and the Microsoft Web Sitep. 44
Keystroke Shortcuts in the OSp. 46
Installing Windows 2000/XPp. 55
Features and Architecture of Windows 2000/XPp. 56
Versions and Features of Windows XP and 2000p. 56
Windows 2000/XP Architecture and Operating Modesp. 60
Networking Featuresp. 62
How Windows 2000/XP Manages Hard Drivesp. 65
When to Use Windows 2000 and Windows XPp. 74
Plan the Windows 2000/XP Installationp. 75
Minimum Requirements and Hardware Compatibilityp. 75
Upgrade, Clean Install, or Dual Boot?p. 79
Hard Drive Partitions and File Systemsp. 81
Will the PC Join a Workgroup or a Domain?p. 82
How Will the Installation Process Work?p. 82
Final Checklistp. 83
Steps to Install Windows XPp. 86
Windows XP Clean Install When an OS is Not Already Installedp. 87
Windows XP Clean Install When an OS is Already Installedp. 89
Upgrade to Windows XPp. 89
Dual Boot Using Windows XPp. 90
After the Windows XP Installationp. 91
Product Activationp. 93
Update Windowsp. 94
Steps to Install Windows 2000p. 97
Clean Installationp. 97
Clean Install When the Hard Drive Has an Operating System Installedp. 99
Upgrade Installationp. 100
Maintaining Windows 2000/XPp. 107
Supporting Hardware and Applicationsp. 108
Installing Hardware Under Windows 2000/XPp. 108
Preparing a Hard Drive for First Usep. 114
Solving Hardware Problems Using Windows 2000/XPp. 119
Installing and Supporting Applicationsp. 124
Tools Useful to Manage Hardware and Applicationsp. 130
Protecting and Maintaining Windows System Filesp. 140
Windows File Protectionp. 141
Windows XP System Restorep. 143
Back up and Restore the System Statep. 146
Windows XP Automated System Recoveryp. 148
The Windows 2000/XP Registryp. 152
How the Registry Is Organizedp. 153
Backing Up and Recovering the Registryp. 156
Editing the Registryp. 158
Optimizing the Windows 2000/XP Environmentp. 160
Tools to Manage Softwarep. 161
Uninstall Unwanted Softwarep. 170
Managing Windows 2000/XP Memoryp. 175
Supporting Windows 2000/XP Users and Their Datap. 185
Managing User Accountsp. 186
Understanding and Setting Up User Accountsp. 186
Transferring User Files and Preferences to a New PCp. 197
Tools for Supporting Users and Their Datap. 199
The Command Prompt Windowp. 199
Task Schedulerp. 207
Group Policyp. 209
Controlling the Start Menup. 212
Windows XP Remote Assistancep. 213
Supporting Hard Drivesp. 219
Hard Drive Routine Maintenance Tasksp. 219
Conserving Hard Drive Spacep. 223
Making Backupsp. 227
Solving Hard Drive Problemsp. 233
Troubleshooting Windows 2000/XP Startupp. 245
Understanding the Windows 2000/XP Boot Processp. 246
What Happens when Windows 2000/XP Starts Upp. 246
Files Needed to Start Windows 2000/XPp. 247
Important Folders Used in the Startup Processp. 249
The Boot.ini Filep. 249
Customizing the Way Windows 2000/XP Starts Upp. 250
Troubleshooting Tools to Solve Startup Problemsp. 252
Advanced Options Menup. 258
Recovery Consolep. 263
Strategies for Troubleshooting Windows 2000/XP Startupp. 275
Guidelines for Troubleshooting Boot Problemsp. 275
Respond to Any Startup Errorsp. 277
Cleaning Up Startupp. 282
Restore System Filesp. 288
Recover or Repair the Windows 2000/XP Installationp. 290
Windows 9x/Me Commands and Startup Diskp. 301
Understanding DOS and Windows 9x/Me Startupp. 302
OS Boot Record Program Locates and Executes Io.sysp. 302
Msdos.sys Is Checkedp. 303
Config.sys Is Checkedp. 303
Command.com is Executedp. 304
Autoexec.bat is Executedp. 304
Commands to Manage Memoryp. 305
How DOS and Windows 9x/Me Divide Memoryp. 305
Windows 9x/Me and DOS Utilities That Manage Memoryp. 308
Using the Command Promptp. 312
Accessing a Command Promptp. 312
File and Directory Naming Conventionsp. 313
Using Wildcard Characters in Command Linesp. 314
Launching a Program Using the Command Promptp. 314
Commands to Manage Files and Directoriesp. 315
Commands to Manage Hard Drives and Disksp. 322
Commands to Manage the Operating Systemp. 324
Using Batch Filesp. 326
Using the Windows 9x/Me Startup Diskp. 326
Creating a Windows 9x/Me Startup Diskp. 326
Using a Startup Disk to Partition and Format a New Drivep. 328
Using a Startup Disk to Troubleshoot a Failed Bootp. 330
Supporting Windows 9x/Mep. 339
Windows 9x/Me Architecturep. 340
A Bridging of Two Worldsp. 340
Virtual Machinesp. 342
Virtual Memoryp. 344
Installing Windows 9x/Me, Hardware, and Softwarep. 345
Installing Windows 9x/Mep. 345
Installing and Managing Hardware with Windows 9x/Mep. 356
Installing and Managing Software with Windows 9x/Mep. 362
Booting Windows 9x/Mep. 364
Files Used to Customize the Startup Processp. 365
The Windows 9x/Me Startup Processp. 366
Troubleshooting Tools for Windows 9x/Mep. 370
System Monitorp. 372
System Configuration Utility (Msconfig)p. 373
Dr. Watsonp. 374
The Windows 9x/Me Registry and Registry Checkerp. 375
Troubleshooting Windows 9x/Mep. 379
Troubleshooting Windows 9x/Me Installationsp. 379
Troubleshooting Windows 9x/Me Startupp. 380
Troubleshooting Problems After Windows 9x/Me Startupp. 389
Windows on a Networkp. 401
Physical Network Architecturesp. 402
Sizes of Networksp. 402
Additional Terms Used in Networkingp. 402
Introducing Ethernetp. 404
Wi-Fi Wireless Networksp. 405
VoIP Telephone Networksp. 406
Windows on a Networkp. 409
Four Suites of Protocolsp. 410
Addressing on a Networkp. 412
How Computers Find Each Other on a LANp. 421
Configuring a Network card and Connecting to a Networkp. 423
Installing a NIC Using Windows 2000/XPp. 423
Installing a NIC Using Windows 9x/Mep. 429
Installing a Wireless Adapter in a Notebookp. 432
Using Resources on the Networkp. 443
Sharing Files, Folders, and Applicationsp. 443
Network Drive Mapsp. 448
What If You Don't Want to Share?p. 450
How to Set Up Your Own Wireless Networkp. 451
Security on a Wireless LANp. 451
Choosing a Wireless Access Pointp. 453
Configure and Test Your Wireless Networkp. 453
Troubleshooting a Network Connectionp. 457
Windows on the Internetp. 467
The TCP/IP Suite of Protocolsp. 468
Using IP and Port Addresses to Identify Servicesp. 468
TCP/IP Protocol Layersp. 471
TCP/IP Utilitiesp. 474
Connecting to the Internetp. 477
Cable Modem and DSL Connectionsp. 478
Dial-up Connectionsp. 485
Sharing a Personal Internet Connectionp. 495
Implementing a Software Firewallp. 497
Using a Router on Your Networkp. 499
Advantages of Using a Routerp. 500
Installing and Configuring a Routerp. 502
Virtual Private Networkp. 508
Supporting Internet Clientsp. 510
Supporting Web Browsersp. 511
Supporting E-mailp. 522
Supporting FTPp. 524
Supporting VoIPp. 527
Supporting Remote Desktopp. 530
Securing Your PC and LANp. 543
Securing Your Desktop or Notebook Computerp. 544
Access Controlp. 545
Limit Use of the Administrator Accountp. 553
Use a Personal Firewallp. 554
Use AV Softwarep. 555
Keep Windows Updates Currentp. 556
Set Internet Explorer for Optimum Securityp. 558
Use Alternate Client Softwarep. 558
Consider Using Microsoft Shared Computer Toolkit for Windows XPp. 559
Hide and Encrypt Files and Foldersp. 560
Physically Protect Your Equipmentp. 566
Beware of Social Engineeringp. 567
Keep Good Backups of User Datap. 571
Back Up System Filesp. 572
Make Use of Event Logging and Incident Reportingp. 572
Destroy the Trashp. 578
Perform a Monthly Security Maintenance Routinep. 578
Securing Your Wired or Wireless Networkp. 579
Use a Router to Secure a SOHO Networkp. 579
Authentication Technologies for Larger Networksp. 581
Dealing with Malicious Softwarep. 583
You've Got Malwarep. 584
Here's the Nasty Listp. 585
Step-by-Step Attack Planp. 589
Supporting Printers and Scannersp. 607
Installing and Sharing a Printerp. 608
Installing a Local Printerp. 608
Sharing a Printer with Others in a Workgroupp. 612
Maintaining Printers and Scannersp. 619
Printer Languagesp. 619
Using Windows to Manage Printersp. 620
Installing a Scannerp. 624
Troubleshooting Printers and Scannersp. 627
Printer Does Not Printp. 627
Troubleshooting Scannersp. 633
The Professional PC Technicianp. 639
Job Roles and Responsibilitiesp. 640
Certifications and Professional Organizationsp. 640
Recordkeeping and Information Toolsp. 642
What Customers Want: Beyond Technical Know-Howp. 642
Support Calls: Providing Good Servicep. 643
Planning for Good Servicep. 644
Making an On-Site Service Callp. 645
Phone Supportp. 647
When You Can't Solve the Problemp. 650
Protecting Software Copyrightsp. 650
Federal Copyright Act of 1976p. 650
Industry Associationsp. 651
What Are Your Responsibilities Under the Law?p. 651
How an OS Uses System Resourcesp. 657
Interrupt Request Number (IRQ)p. 658
Memory Addressesp. 662
I/O Addressesp. 663
DMA Channelsp. 664
Introducing Linuxp. 665
Root Account and User Accountsp. 667
Directory and File Layoutp. 667
Linux Commandsp. 669
Editing Commandsp. 671
Viewing the Shells Filep. 672
Redirecting Outputp. 673
Creating a Directoryp. 673
Using the vi Editorp. 674
Window Managersp. 676
Introducing the Mac OSp. 677
Starting Up a Macp. 678
Using the Macp. 680
The Mac Desktopp. 680
Using the Finderp. 681
Using the Apple Menup. 683
Launching an Applicationp. 684
Supporting Hardwarep. 684
Adjusting Display Settingsp. 685
Supporting the Hard Drivep. 686
Drive Maintenance Toolsp. 687
Supporting Windows MT Workstationp. 691
Installing Windows NT as the Only OSp. 692
Troubleshooting the Windows NT Boot Processp. 692
Last Known Good Configurationp. 693
Windows NT Boot Disksp. 693
The Windows NT Emergency Repair Diskp. 694
Using the Boot Disks and the ERD to Recover from a Failed Bootp. 695
CompTIA A+ Acronymsp. 697
Glossaryp. 705
Indexp. 731
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