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9781404175679

Handling Difficult People : What to Do When People Try to Push Your Buttons

by Unknown
  • ISBN13:

    9781404175679

  • ISBN10:

    1404175679

  • Format: Paperback
  • Copyright: 2009-04-21
  • Publisher: Harpercollins Christian Pub
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Summary

Let's face it, hard as we try, none of us can avoid contact with difficult people.  Some people just seem to savor unnecessary and unhealthy conflict; they don't seem to be happy unless they are driving those around them crazy.  Best-selling author and noted relationship expert, Dr. John Townsend, helps us better understand what makes "button pushers" act the way they do-and why they want to elicit a negative emotional and even behavioral response from us.  He challenges readers to take personal responsibility and stop responding to difficult people in ways that just don't work!  He then offers a whole new repertoire of responses, including specific guidance on body language and verbal scripts, which will allow us to confront and negotiate with "crazy-makers" on a brand new level.

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