Help Desk

I'm having trouble with my eTextbook/Courseware. What should I do?

Common Error Message

"We're sorry, but an error occurred during the VitalSource redemption process. Please try accessing your ebook again in a few minutes. If the problem persists, Contact Us."

--Likely there is an issue with connecting your eTextbook/Courseware with your account for an unknown reason. If it does not resolve in a few moments, please Contact Us via chat, email, or phone for a resolution.

If you have access to your eTextbook/Courseware, and have technical issues within the VitalSource platform or app, you may contact VitalSource customer service at 1-855-200-4146 or visit their website HERE.

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