Help Desk

The tracking information shows my order was delivered but I didn't get it. What should I do?

Within 36 hours of the expected delivery

  • Verify the shipping address.
  • Look for a Notice of attempted delivery.
  • Look around the delivery location for your package.
  • See if someone else accepted the delivery.
  • Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
  • Wait 36 hours - in rare cases packages may say delivered up to 36 hours prior to arrival.

If your order is 36 hours past the delivery date, please Contact Us.

Finding Your Package