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9780133881585

Hey, I'm the Customer : Front Line Tips for Providing Superior Customer Service

by
  • ISBN13:

    9780133881585

  • ISBN10:

    013388158X

  • Format: Paperback
  • Copyright: 1992-07-24
  • Publisher: Prentice Hall Press

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Summary

In an increasingly competitive economy, superior service is the key to attracting and retaining customers. Now a veteran sales trainer shows managers, supervisors, business owners, and particularly front-line service providers precisely how to focus on customer needs and give today's demanding and selective buyers the end-result benefits they expect. Line drawings.

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