Hospitality Facilities Management and Design with Answer Sheet (AHLEI)

by Stipanuk, David M.; American Hotel & Lodging Association

• ISBN13: 9780133767902
• ISBN10: 0133767906
• Edition: 4th
• Format: Hardcover
• Copyright: 2015-07-09
• Publisher: Educational Institute

Summary

Course Description: Provides hospitality managers and students with information they need to know to manage the physical plant of a hotel or restaurant and work effectively with the engineering and maintenance department.

 

This detailed textbook shows students how to keep every area of a hotel property running smoothly. The book takes a systems approach to hospitality facilities issues, while also providing a summary based on functional spaces within a property. The fourth edition of Hospitality Facilities Management and Design has been thoroughly revised and updated. There are new exhibits and new industry examples throughout the book. Case studies were added as needed.

 

Table of Contents

Table of Content

 

Chapter 1 Outline

The Role of Facilities in the Hospitality
    Industry

Costs Associated with Hospitality Facilities

The Costs of Development and Construction

The Costs of Operation

The Costs of Renovation and Modernization

The Impact of Facility Design on Facility Management

Components and Layout

Materials, and Quality and Types of Construction Equipment Systems

Management’s Responsibilities

Management Contracts and Franchise Agreements

Responsibilities of the Facilities Department

Facilities Managers in Lodging Operations

Conclusion

 

Chapter 2 Outline

Facilities Maintenance and Repair

Maintenance Management Systems

Contract Services and Outsourcing

Computerized and Internet-Based Facilities Management

Budgeting for POM and Utilities

Contract Services, Responsibility Accounting, and Facilities Costs

Capital Expenditure (CapEx) Management

Facilities Benchmarking

Personnel Management in Facilities

Training and Certification

Building Certification

 

Chapter 3 Outline

Motivations for Environmental Concern

Economic Considerations

Regulatory Issues

Market Factors

The Social Responsibility Dimension

Waste Minimization and Management

Energy Conservation and Management

Management of Fresh Water Resources

Wastewater Management

Hazardous Substances

Transport

Land-Use Planning and Management

Involving Staff, Customers, and Communities

Design for Sustainability

Partnerships for Sustainable Development

Measurement Tools

Conclusion

 

Chapter 4 Outline

Safety and the Hospitality Industry

Building Design, Maintenance, and Safety

Safety in the Guest Bath

Fire Safety

Fire Prevention

Fire Detection

Fire Notification

Fire Suppression

Fire Control

Evacuation Plans

Egress

Security

Key Control

Electronic Locks

Terrorism and Extraordinary Events

 

Chapter 5 Outline

Water Usage in the Lodging Industry

Water Systems

Water Quality

Discharge/Sewage Water

Legionnaires’ Disease

Water Heating

Water Heating Options

Water System Maintenance Concerns

Water for Entertainment and Recreation

Swimming Pool Water Systems

Water Conservation

Helpful Resources

 

Chapter 6 Outline

A Brief Introduction to Electrical Systems

System Design and Operating Standards

System and Equipment Maintenance

Electrical Plans

Training in Operating and Safety Procedures

System Components

Fuses and Circuit Breakers

Distribution Panels and Wiring

Electric Motors, Controls, and Drive Elements

Electronic Equipment

Emergency Power Systems

Electrical Maintenance Equipment

Electric Utility Billing and Building Operations

Reading Electrical Utility Meters

Checking the Bill for Errors

Choosing the Best Rate Schedule

Electric Utility Deregulation

Telecommunications Systems

 

Chapter 7 Outline

Factors Influencing Building Comfort

Building Loads and Comfort

Indoor Air Quality

Heating Sources and Equipment

Heat Sources

Furnace and Boiler Operation and Maintenance

Cooling Sources and Equipment

The Refrigeration Cycle

Cooling Systems Operation and Maintenance

CFCs, HCFCs, and the Environment

Guestroom HVAC System Types

Centralized Systems

Decentralized Systems

Other Systems

Guestroom Ventilation

Guestroom HVAC Occupancy Control

Guestroom HVAC Maintenance

HVAC Systems for Other Building Areas

System Types and Configurations

Maintenance Needs

Other HVAC Components

Controls

Cooling Towers

HVAC Thermal Storage

Conclusion

 

Chapter 8 Outline

Basic Definitions

Light Sources

Natural Light

Artificial Light

Lighting System Design

Design Factors

Lighting System Maintenance

Cleaning Luminaires and Lamps

Replacing Lamps

Energy Conservation Opportunities

Life Cycle Cost Estimating

 

Chapter 9 Outline

Laundry Equipment

Laundry Transport Equipment

Washers

Extractors

Dryers

Flatwork Finishers

Valet Equipment

Laundry Design

Principles of Laundry Design and Equipment Selection

Laundry Maintenance

Emerging Trends in Laundry Operations

 

Chapter 10 Outline

Exterior Building Structure

Foundation

Structural Frame

Exterior Walls

Windows and Doors

Roof

Building Interiors

Ceilings and Wall Coverings

Carpet Materials

Hard Surface Flooring

Elevators

Exterior Facilities

Parking Areas

Storm Water Drainage Systems

Utilities

Landscaping and Grounds

 

Chapter 11 Outline

 

The Development Process

            The Feasibility Study

            The Program

            Operational Criteria

            Construction and Engineering Criteria

            The Project Budget

            The Preliminary Schedule

The Planning and Design Process

            Site Planning

            Hotel Planning

            Guestrooms and Suites

            The Lobby

            Food and Beverage Outlets

            Function Space

            Recreational Facilities

            Administration Offices

            Food Production Areas

            Other Back-of-the-House Areas

 

Chapter 12 Outline

Hotel Renovation

Reasons to Renovate

The Life Cycle of a Hotel

Types of Renovation

Creating the Renovation Plan

The Planning Phase

Implementing the Renovation Plan

The Design Phase

The Construction Phase

After the Renovation